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    Technical Support Specialist - Troy, United States - TEKsystems

    TEKsystems
    TEKsystems Troy, United States

    4 days ago

    Default job background
    Description

    Job Description

    Job Description

    Duration

    6 Duration Unit

    Month(s)

    Req Description

    Description

    looking to add an additional candidate to their outside customer support team. This person will be troubleshooting client issues revolving around network connectivity and functionality in their Kiosk products as they are deployed at customer sites.

    Enterprise Req Skills

    Technical support,Active directory,Customer service,Service desk,Networking Support,Support,Troubleshooting,Call center,Remote support

    Job Title

    technical support specialist

    Top Skills Details

    1) Good networking concepts and fundamentals
    2) Experience providing remote support
    3) Excellent customer service/personality

    Worksite Address

    ,Troy,Michigan,United States,

    Additional Information

    Drug Test Required

    true

    Experience Level

    Entry Level

    External Communities Job Description

    Opening on a TEKsystems clients technical support and application support team.

    EVP

    Great growing company with a strong culture and opportunity to grow career.

    Work Environment

    Remote until pandemic is deemed safe to return to office, then they will be on-site in Troy, MI.

    Additional Skills Tags

    Support,Troubleshooting,Call center,Remote support

    Additional Skills & Qualifications

    Need to have base networking knowledge combined with traditional EUS skillset. Candidates with educational backgrounds in networking, CCNA, and Network+ have been ideal in the past.

    Business Qualification

    Impact to the Internal/External Customer

    Interview Information

    1 step video interview

    Why is Position Open?

    Business Challenge

    Position is open due to growth in their customer base and uptick in support tickets.

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