- Obtain timely authorizations from clients and/or insurance carriers for therapy treatments as prescribed by clinicians
- Utilize the electronic referral module to maintain records for all active referrals of responsibility including detailing referral status, client/insurance/patient correspondence, etc.
- Responsible for processing referrals utilizing company tools and resources to ensure that referrals are processed appropriately based on state guidelines or client specific direction.
- Work with medical and therapy leadership to ensure our medical model is followed as it relates to therapy referrals.
- Report any denials or delays to leadership as needed
- Must ensure all authorized visits are scheduled according to the clinician's referral without going above the number of authorized visits or outside of authorized date range
- Contact patients who miss an appointment and/or report missed appointment to employer
- Document any cancelled or rescheduled appointments in the patient's EMR and partner with Center Operations Director (COD)/CTD to evaluate any cases that may be eligible for closure as an inactive case
- Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping. Ensure accuracy in documentation.
- Cross train to perform Front Office duties including greeting patients, obtaining authorization, check in/out, communicating wait times, answering multi-line telephone system, distributing employer results/paperwork, etc.
- Responsible for daily therapy supply inventory management, wiping down treatment tables and equipment, washing/folding therapy linens, documenting equipment daily logs, performing Human Performance Evaluations (HPEs), and rooming patients for recheck appointments
- Maintains therapy equipment including but not limited to hydrocollator, freezer, and paraffin and completes corresponding maintenance logs as applicable (daily/weekly/monthly/etc.)
- In partnership with center leadership, assist with patient flow and volume
- Keep patients informed of expected wait times during all aspects of the center visit
- Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
- Facilitate maintenance and required service on all therapy equipment.
- Follow HIPPA guidelines and safety rules
- Complete reports/logs as assigned by center leadership
- Attend center staff meetings or huddles as required
- Participate in initial and ongoing training as required
- May also perform various back office tasks including but not limited to urine drug screens and breath alcohol tests
- Customarily has at least six months or more of referral management experience
- Previous medical office experience preferred
- Working knowledge of state-specific occupational medicine requirements preferred
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Demonstrated effective communication and interaction with employers, patients, providers, and other colleagues
- Demonstrated ability to maintain working relationship with all levels of colleagues
- Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook, and entry of data into various systems/applications
- Strong teamwork with peers and center leadership team
-
Customer Support Specialist
5 days ago
Peraton Sterling, United States**About Peraton** · **Responsibilities** · **Responsibilities** · As a Customer Support Specialist, you will deliver customer satisfaction by resolving technical issues and meeting end-users' needs. Here are some of the primary responsibilities you will have as a Customer Support ...
-
Velocity Enterprises Clawson, United StatesAbout the Company · We are a regionally based, nationally operating system integrator and service provider in the field of telecommunications. The company has over 20 years of experience in the design, provision, installation, and support of complete telecommunications networks f ...
-
Community Support Specialist
5 days ago
Compass Health Network Troy, United StatesDue to critical service need of the communities we serve, we are offering a $1,500-2,000 sign-on bonus.* We are eager to continue to provide quality and compassionate care in our service areas and need you to make this happen · The Community Support Specialist provides integrated ...
-
Account Support Specialist
19 hours ago
Entrega Troy, United StatesEntrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their expertise and experience to deliver superior results for our clients that address their most important bus ...
-
Customer Support Specialist
2 days ago
Intellicomm Inc. Wayne, United States**Primary Responsibilities**: · - Provide technical assistance and support for incoming queries and issues related to our online services. · - Understanding customer needs and assisting with product selection, purchases, and sign up. · - Assist customers with online sign up and s ...
-
Cif Support Specialist
3 days ago
Valley National Bank Wayne, United StatesResponsibilities include but are not limited to: · - Update and maintain Customer Information Files via requests from all areas of the bank regarding address changes, name changes, privacy, etc. · - Provide support to other system users to ensure accurate updates to the Customer ...
-
Community Support Specialist
3 days ago
Compass Health Network Troy, United States Full timeJob Description · Compensation : $; $ QMHP · Due to critical service need of the communities we serve, we are offering a $1,500-2,000 sign-on bonus.* We are eager to continue to provide quality and compassionate care in our service areas and need you to make this happen · The C ...
-
Immigration And HR Support Specialist
19 hours ago
Systems Technology Group, Inc. (STG) Troy, United StatesImmigration & Human Resources Support Specialist · STG has immediate requirements for an upbeat, enthusiastic HR Specialist to perform the following duties: · DUTIES AND RESPONSIBILITIES for Immigration Support: · Preparation and filing of H1 Applications (New H-1B, Extension of ...
-
Immigration And HR Support Specialist
1 day ago
Systems Technology Group Inc. Troy, United StatesImmigration & Human Resources Support Specialist · STG has immediate requirements for an upbeat, enthusiastic HR Specialist to perform the following duties: · DUTIES AND RESPONSIBILITIES for Immigration Support: · Preparation and filing of H1 Applications (New H-1B, Extension ...
-
Immigration And HR Support Specialist
2 days ago
Systems Technology Group Inc. Troy, United StatesImmigration & Human Resources Support Specialist · STG has immediate requirements for an upbeat, enthusiastic HR Specialist to perform the following duties: · DUTIES AND RESPONSIBILITIES for Immigration Support: · Preparation and filing of H1 Applications (New H-1B, Extension ...
-
Physical Therapy Support Specialist
1 week ago
Concentra Troy, United StatesOverview: · Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a ti ...
-
Immigration And HR Support Specialist
22 hours ago
Systems Technology Group, Inc. (STG) Troy, United StatesImmigration & Human Resources Support Specialist · STG has immediate requirements for an upbeat, enthusiastic HR Specialist to perform the following duties: · DUTIES AND RESPONSIBILITIES for Immigration Support: · Preparation and filing of H1 Applications (New H-1B, Extension of ...
-
Application Support Specialist
6 days ago
Pan Asia Resources Rochester Hills, United StatesJob Title pplication Support Specialist · Location Rochester Hills, MI · Duration Long term contract · Job Description: · Respond to and resolve technological issues for court staff (including judges and judicial staff). Ability to learn the MiFILE application, and other Court sp ...
-
Application Support Specialist
5 days ago
JDM Systems Consultants Inc Rochester Hills, MI, United StatesApplication Support Specialist (MiFILE) _ 3+ years _ Onsite @ Rochester Hills · Respond to and resolve technological issues for court staff (including judges and judicial staff). Ability to learn the MiFILE application, and other Court specific line of business technologies, with ...
-
Sales Support Specialist
4 days ago
Thornley Corporate Solutions Rochester Hills, United StatesAbout the job Sales Support Specialist · Job Title: Sales Support/AR Analyst · Location: Rochester Hills, Michigan · Salary: $75,000 per year · About the Company: · Our client is a leading automotive component supplier that specializes in providing advanced technology soluti ...
-
First Line Support Specialist
1 day ago
Waltonen Troy, United StatesJob Description · Job DescriptionWaltonen Engineering is seeking a dedicated First Line Support Specialist to join our team The ideal candidate will have a strong background in Siemens software, although experience with Dassault Systems, PTC, or related software will also be cons ...
-
IT support specialist, system administrator
2 days ago
NovaWorks Garden City, United StatesSystem Administration, 1st-Level Support, 2nd-Level Support, VMware, Active Directory, IT, Microsoft Windows Server, Microsoft Windows 10, IT Support, Desktops, Hardware, Configuration · We are an internationally operating pharmaceutical company with headquarters in Greven and si ...
-
Cascade Ventures Ferndale, United StatesThe company Kaiserswerther Diakonie is currently offering this job in Düsseldorf. If you are currently looking in the field of education, you should take a look at the details on the company's website. There you will find detailed information about the position and the company. · ...
-
Technical Support Specialist
6 days ago
INTERPRO Technology Rochester, United StatesSoftware company located in Rochester that specializes in the financial industry is looking for a detail oriented Technical Support Specialist. Must have banking or credit union background and be knowledgeable in software and hardware installation and implementation. Must be a se ...
-
Tyler Technologies Troy, United StatesOur disability and benefits solutions help programs and agencies quickly get benefits into the hands of those who need it most, all while lowering cost and streamlining the process. · Public sector agencies manage a variety of complex, mission-critical tasks each day from monito ...
Physical Therapy Support Specialist - Troy, United States - Concentra Career Choice
Description
Overview:
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The Physical Therapy Support Specialist (PTSS) works to support the Center Therapy Director (CTD) and Staff Therapists, allowing them to focus on providing excellent patient care. The PTSS is responsible for therapy referral management, patient scheduling, assisting with patient registration and check-out, supply ordering, maintaining cleanliness of the therapy department, and may assist with some medical back office duties as assigned. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.
Shift is Monday-Friday8AM-4:30PM
Responsibilities:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications:Education Level: High School Diploma or GED
Job-Related Experience
Job-Related Skills/Competencies