- Use independent judgment and expertise of the dealer environment and software products to provide strategic guidance and problem solving to dealer stakeholders.
- Provide proactive and consultative experiences with customers to generate and/or gather onboarding and setup information; complete website configuration and ensure service optimization by leveraging thorough analysis of application performance data.
- Establish and maintain a good working relationship with project partners (including multiple 3rd party vendors), internal team members and clients.
- Review, troubleshoot, and resolve issues with performance for clients; escalates when appropriate.
- Provides client feedback to Lead and Manager to assist in establishing best practices and support knowledge base.
- Timely and accurate documentation of all Dealer interactions, feedback, actions taken, and next steps needed.
- Perform other tasks and duties as required by team leaders to support and contribute to the overall success of the organization.
- Capable of managing multiple tasks and projects simultaneously.
- Comfortability working under pressure or strict deadlines.
- Demonstrated ability to solve problems and formulate recommendations.
- Exceptional attention to detail.
- Outstanding writing and analytical-thinking skills.
- Passion for learning and personal growth, specifically when it comes to technology.
- Possess organizational and prioritization skills.
- Self-starter with a high degree of integrity, and professionalism.
- Associate degree or equivalent related experience.
- Experience managing relationships with external customers.
- Client or vendor management experience preferred.
- Professional presentation experience, including ability to configure, coordinate and deliver web- based presentations.
- Exceptional communication skills (verbal and written) including aptitude for customer service.
- Exhibit strong understanding of interactive web-based sites and applications.
- Proven ability to work independently, manage own priorities and schedule.
- Demonstrated ability to make independent decisions with minimal day-to-day supervision.
- High proficiency with computer software including MS Word, PowerPoint, Excel and Outlook.
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Customer Support Specialist
1 week ago
Peraton Sterling, United States**About Peraton** · **Responsibilities** · **Responsibilities** · As a Customer Support Specialist, you will deliver customer satisfaction by resolving technical issues and meeting end-users' needs. Here are some of the primary responsibilities you will have as a Customer Support ...
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Customer Support Specialist
2 days ago
The Misch Group Sterling, United States**Responsibilities** · As a Customer Support Specialist, you will deliver customer satisfaction by resolving technical issues and meeting end-users' needs. Here are some of the primary responsibilities you will have as a Customer Support Specialist: · - Make outbound service call ...
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Velocity Enterprises Clawson, United StatesAbout the Company · We are a regionally based, nationally operating system integrator and service provider in the field of telecommunications. The company has over 20 years of experience in the design, provision, installation, and support of complete telecommunications networks f ...
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Community Support Specialist
2 days ago
Compass Health Network Troy, United StatesDue to critical service need of the communities we serve, we are offering a $1,500-2,000 sign-on bonus.* We are eager to continue to provide quality and compassionate care in our service areas and need you to make this happen · The Community Support Specialist provides integrated ...
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Technical Support Specialist
4 days ago
TEKsystems Troy, United StatesJob Description · Job DescriptionDuration · 6 Duration Unit · Month(s) · Req Description · Description · looking to add an additional candidate to their outside customer support team. This person will be troubleshooting client issues revolving around network connectivity and func ...
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Cif Support Specialist
1 week ago
Valley National Bank Wayne, United StatesResponsibilities include but are not limited to: · - Update and maintain Customer Information Files via requests from all areas of the bank regarding address changes, name changes, privacy, etc. · - Provide support to other system users to ensure accurate updates to the Customer ...
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Customer Support Specialist
1 week ago
Intellicomm Inc. Wayne, United States**Primary Responsibilities**: · - Provide technical assistance and support for incoming queries and issues related to our online services. · - Understanding customer needs and assisting with product selection, purchases, and sign up. · - Assist customers with online sign up and s ...
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Deaf Support Specialist
3 days ago
troyuniversityjobs Troy, United States**Deaf Support Specialist** · Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the **Apply for this Job** link/button. · If you wou ...
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Customer Support Specialist
1 day ago
TEKsystems Troy, United StatesTitle: · Customer Support Specialist · Interviewing ASAP · Hours: · Hiring for candidates who can be flexible between first and second shift Must be flexible to work an 8 hour shift between 8am-8pm · Availibility to work some weekends · Hybrid role- MUST be local or willing to co ...
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Community Support Specialist
1 week ago
Compass Health Network Troy, United States Full timeJob Description · Compensation : $; $ QMHP · Due to critical service need of the communities we serve, we are offering a $1,500-2,000 sign-on bonus.* We are eager to continue to provide quality and compassionate care in our service areas and need you to make this happen · The C ...
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Immigration And HR Support Specialist
5 days ago
Systems Technology Group, Inc. (STG) Troy, United StatesImmigration & Human Resources Support Specialist · STG has immediate requirements for an upbeat, enthusiastic HR Specialist to perform the following duties: · DUTIES AND RESPONSIBILITIES for Immigration Support: · Preparation and filing of H1 Applications (New H-1B, Extension of ...
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Immigration And HR Support Specialist
1 week ago
Systems Technology Group Inc. Troy, United StatesImmigration & Human Resources Support Specialist · STG has immediate requirements for an upbeat, enthusiastic HR Specialist to perform the following duties: · DUTIES AND RESPONSIBILITIES for Immigration Support: · Preparation and filing of H1 Applications (New H-1B, Extension ...
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Immigration And HR Support Specialist
6 days ago
Systems Technology Group Inc. Troy, United StatesImmigration & Human Resources Support Specialist · STG has immediate requirements for an upbeat, enthusiastic HR Specialist to perform the following duties: · DUTIES AND RESPONSIBILITIES for Immigration Support: · Preparation and filing of H1 Applications (New H-1B, Extension ...
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Immigration And HR Support Specialist
6 days ago
Systems Technology Group, Inc. (STG) Troy, United StatesImmigration & Human Resources Support Specialist · STG has immediate requirements for an upbeat, enthusiastic HR Specialist to perform the following duties: · DUTIES AND RESPONSIBILITIES for Immigration Support: · Preparation and filing of H1 Applications (New H-1B, Extension of ...
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Physical Therapy Support Specialist
3 days ago
Concentra Career Choice Troy, United StatesOverview: · Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a ti ...
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Physical Therapy Support Specialist
3 days ago
Concentra Troy, United StatesOverview: · Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a ti ...
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First Line Support Specialist
6 days ago
Waltonen Troy, United StatesJob Description · Job DescriptionWaltonen Engineering is seeking a dedicated First Line Support Specialist to join our team The ideal candidate will have a strong background in Siemens software, although experience with Dassault Systems, PTC, or related software will also be cons ...
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Application Support Specialist
3 days ago
Pan Asia Resources Rochester Hills, United StatesJob Title pplication Support Specialist · Location Rochester Hills, MI · Duration Long term contract · Job Description: · Respond to and resolve technological issues for court staff (including judges and judicial staff). Ability to learn the MiFILE application, and other Court sp ...
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Application Support Specialist
1 week ago
JDM Systems Consultants Inc Rochester Hills, MI, United StatesApplication Support Specialist (MiFILE) _ 3+ years _ Onsite @ Rochester Hills · Respond to and resolve technological issues for court staff (including judges and judicial staff). Ability to learn the MiFILE application, and other Court specific line of business technologies, with ...
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Business support Specialist contractor
4 days ago
MDMartin Troy, United States FreelanceJob Description · Job DescriptionSummary: · The Business Support Specialist (Contract) will provide support to expatriates and immigration support services to employees as needed. Will also provide administrative support by managing shared goods services and processing administra ...
Account Support Specialist - Troy, United States - Entrega
Description
Entrega, founded in 2001 and headquartered in Troy, Michigan, is a global business-to-business Technology Services and Solutions Company. Our team of professionals use their expertise and experience to deliver superior results for our clients that address their most important business challenges.
Job Position Summary:
The Account Support Specialist provides consultative services to clients for custom and dynamic web-based software products. This role will customize settings and optimize software applications' performance for an assigned customer base. In addition, they leverage their skills and detailed knowledge of the software applications and automotive industry to take on ad-hoc responsibilities such as reporting, process development, user outreach, and documentation.
Responsibilities and Duties:
Qualifications:
Education and Experience: