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    Senior Program Manager - Manchester, United States - Intervala,LLC

    Intervala,LLC
    Intervala,LLC Manchester, United States

    4 days ago

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    Description

    Job Description

    Job Description

    Job Summary & Essential Functions

    Serve as main customer contact and liaison between company and assigned customers. Manage customer relationships and coordinate all customer support activities.

    • Provide detailed, accurate and timely information to customers regarding their inquiries relating to expediting, scheduled shipping dates, pricing, availability, order processing and credit processing
    • Proactively alert the customer of any issues (delivery, quality, cost, etc.) and propose solutions where possible; track customer complaints/returns and ensure timely and proper corrective action is taken
    • Develop a strategy (with support from functional managers) to effectively service each customer, while preserving the interests of the company
    • Analyze margins monthly and provide feedback to materials and operations to increase margins; follow-up on variances to ensure timely resolution
    • Maintain and communicate performance metrics both internally and to assigned customers
    • Monitor and manage performance to agreed upon metrics and develop action plans when required to improve performance
    • Review production and material status with departments; assist in the effort to secure contracts—bidding and negotiating and expedite/change priorities as required
    • Receive and review customer requirements, generate sales orders and distribute requirements to all departments as needed
    • Oversee all incoming and outgoing correspondence, both verbal and written, with the customer—read, respond to, and distribute as necessary
    • Provide day-to-day leadership, coordination, and direction for the management of contracts with customers
    • Serve as liaison, including facilitation of conference calls, among Intervala, LLC engineering, quality, production departments and the customer
    • Lead the effort to capture follow-on business with assigned, existing customers
    • Participate in bid reviews, proposal writing, negotiations, facility visits and other activities which result in the capture of new business
    • Enter and maintain customer order information in MRP or Order Entry system as necessary
    • Coordinate with accounting to review and collect past-due invoices

    Knowledge, Skills, & Abilities

    • Skills in inventory management techniques (kanban, bonding, safety stock, etc.)
    • Knowledge of cost and pricing data submission
    • Knowledge of commercial contracting legal requirements
    • Intermediate level in MS Office applications (Word, Excel, PowerPoint, and Outlook).
    • Ability to think strategically to conceptualize business requirements in a proactive manner
    • Ability to work with a high level of accuracy and attention to detail to produce quality results
    • Strong planning and organizational skills including the ability to initiate, prioritize, and allocate resources
    • Ability to effectively communicate in all forms with others inside and outside the organization
    • Ability to negotiate and manage conflict tactfully and professionally
    • Strong decision-making skills; utilizing sound judgement and thorough processes
    • Ability to problem solve issues involving multiple variables and limited standardization
    • Ability to be creative and innovative with approaches to solutions and solving complex problems
    • Ability to multitask efficiently and adapt within a rapidly changing environment
    • Ability to communicate with customers projecting the company image to attract business

    Required Experience & Education

    • Bachelor's degree in related field
    • Minimum 2 years of relevant job experience
    • Project management including planning, budgeting, and allocation of resources
    • Previous experience in managing customer relationships
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