mike J

With more than 20 years of business management and operations experience, Michael excels in fast-paced high growth environments. Knowledgeable in a wide range of business applications and data solutions integration, with an intense focus on driving key results to meet aggressive organizational objectives. 
Skilled in managing to the organization’s fiscal operating targets; achieving key optimizations to drive operating efficiency and improved profitability. Proficiency in managing the expansion of business operations into new markets

Specialized training and experience in data analytics and business intelligence systems, developing scalable infrastructure to meet growing customer demand. 
Additional skills and experience: 

>  Project Management and business process innovations

> Electronic Medical Record (EMR) implementation
> Management information systems

> Communications systems applications

> Strong written and verbal communication

> Exceptional people management abilities
 

2/2016 - current   8+ years 

Current Role :

AWARE RECOVERY CARE (ARC), Wallingford CT. Vice President of Corporate Operations
• Accountable for Operations, Admissions, Expansion, and the Project Management Office (PMO) Departments 
• Responsible for setting strategic business objectives and key results to maximize performance
• Executive oversight of 12 facility locations with 800+ employees under management
• P & L development and reporting, achieving budget adherence within 2% of target
• Increased company revenue by +64% in 2022 and achieved year over year growth targets
• Decreased client acquisition costs more than -38% while exceeding revenue projections
• Developed and executed on a PMO Governance framework for streamlining process improvement
• Established key insurance carrier partnerships to grow business operations and widen access to care
• Maintained efficient admissions output by introducing CRM systems upgrades
• Designed an optimized routing and logistics model for improving workforce management protocols.
• Diversified company service offerings, launching 3 new service lines in 2022
• Work closely with the People Department to launch a new DEI program
• Designed and implemented a strategic employee recognition

Masters of Business Administration (MBA) , University of New Hampshire, Paul College School of Business,  Est. Program Completion 12/28/2023 

Bachelors of Psychology, Addiction Studies with Minor in Organizational Leadership, Southern New Hampshire University, Summa Cum Laude, Six times Dean‘s List, Graduated 05/2020

Gateway Community College, Drug & Alcohol Rehabilitation Counselor (DARC) Program, 26 Credit Program, Completed 05/2015

Electronic Engineering, District 1 Vocational Training, (E-Tech Certification), Analog & Digital Systems, Microprocessor Programming, Thermal Systems Design. Graduated 9/2006