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    Senior Program Manager - Manchester, United States - FPC Franchise

    FPC Franchise
    FPC Franchise Manchester, United States

    3 weeks ago

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    Description
    Summary


    The Program Manager will serve as a key liaison between the company and the customer by developing quotations, customer solutions, and documentation for both new and existing customer relationships.

    Effective in a team-based environment alongside leaders of other functional areas to deliver a consistently positive experience to each customer.

    Works closely with sales management on attracting, winning, and retaining customers in the Electronics Manufacturing Industry.


    The company is a small to mid-sized electronics manufacturer with that is privately held, specializing in the Defense, Industrial, and Medical markets, providing end-to-end electronics manufacturing services.

    Responsibilities

    Project Planning – Develop and maintain project plans, timelines, and schedules

    Resource Management – Allocate and manage resources, including personnel, equipment, and materials

    Budget Management – Monitor and control project costs to ensure adherence to budgetary constraints

    Risk Management – Monitor and manage risks throughout the project lifecycle

    Supplier & Vendor Management – Negotiate contracts and agreements with suppliers, Ensure timely delivery of components and materials

    Quality Assurance – Monitor and Ensure compliance with industry standards and customer requirements

    Production Oversight – Coordinate manufacturing activities, including assembly, testing, and quality control

    Cross-functional Collaboration – Collaborate with various departments including engineering, design, procurement, and logistics

    Change Management – Manage changes in project scope, schedule, or requirements

    Documentation & Reporting – Maintain project documentation, including status reports, meetings, and technical documents

    Continuous Improvement – Identify opportunities for process improvements and efficiency gains

    Regulatory Compliance – Ensure compliance with industry-specific regulations and certifications

    Conflict Resolution – Foster a collaborative and problem-solving culture throughout customer relationships

    Customer Communication – Act as main point of contact for customer inquiries and concerns, Provide regular updates on project status and address customer feedback

    Team Leadership – Lead and motivate project teams, providing guidance and support to team members

    Industry Knowledge – Stay informed about advancements in electronics manufacturing technologies and trends

    Qualifications

    5 years of recent experience in Program/Account Management of a related industry

    Bachelor's degree preferred

    Familiarity with MRP systems

    Good understanding of the electronics manufacturing process

    Ability to drive positive results with minimal supervision

    Excellent communication and negotiation skills

    Strong organizational skills

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