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    Supply Chain Customer Service - West Valley City, United States - Rocky Mountain Air Solutions

    Rocky Mountain Air Solutions
    Rocky Mountain Air Solutions West Valley City, United States

    2 weeks ago

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    Description
    Supply Chain Customer Service Representative

    Job Summary


    The Supply Chain Customer Service Representative sits at the heart of the company, bridging the production and transportation functions with our customer needs.

    This role combines a variety of activities related to counter and inside sales activities with a focus on selling industrial gases and welding supplies via phone and walk-in interactions.

    Your main responsibilities will focus on assisting customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.), troubleshooting complex issues with customer processes/needs, completing warehouse related activities such as cycle counting, shipping and receiving of product, and supporting the branch delivery driver role via logistical support and sometimes back-up delivery driving.


    Our team works well together and will require candidates to demonstrate dependability, accuracy in transactions, professional in interactions, skilled in follow up, enjoyment in process adherence, and experience in managing customer accounts including receivables.

    We will train you to learn our products - compressed and liquefied gases (oxygen, nitrogen, argon, acetylene, etc.), stick/MIG/TIG welding machines, filler metals and related items.

    We will also train you to meet the needs of customers and team members alike. You have to be ready to grab opportunity and build your career.


    Responsibilities:
    Assist customers with their accounts (taking payment, addressing invoice concerns, updating contact information, reviewing cylinder balances, etc.)

    Troubleshooting complex issues with customer processes/needs

    Complete warehouse related activities such as cycle counting, shipping and receiving of product

    Support the branch delivery driver role via logistical support and sometimes back-up delivery driving. You will obtain your CDL B license with your HAZMAT endorsement within 90 days of hire – this redundancy is a requirement for all roles relating to customers


    Requirements:
    Bachelor's degree is required

    Ability to work well both independently and within a team

    Physical movement (lifting, rolling, maneuvering) of products including moving atmospheric gas cylinders with a cart and boxes of 60 pound wire

    Valid Driver's License with a good driving record


    Preferred Qualifications:
    Work history in a distribution or industrial based environment – we aren't pretty, but we are necessary

    Deep love of working within processes to ensure accuracy and success

    Skilled in building and maintaining customer relationships

    An eye for detail – we need someone who can find the needle in the haystack

    Strong analytical and problem-solving skills

    Pay Range:
    $24-30/hour with top end of range for individuals with gas distribution experience


    Benefits:
    Profit Sharing

    401k

    Health and Dental Insurance

    Long Term Disability and Life Insurance

    Paid Sick, Vacation, and Holiday pay

    About Rocky Mountain Air Solutions

    Rocky Mountain Air Solutions exists to make life better.

    We focus on building trusted partnerships with our customers and then ensuring that they have the variety gases and industrial supplies that they need for their everyday business.

    We operate with our core values at the heart of every single thing that we do. We ensure that we support each other and our customers. We never give up. We celebrate our wins and work through our failures. We make the tough decisions and stay calm in the chaos of the daily work day.
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