Customer Service Agent - San Francisco, United States - America Works of New York Inc

America Works of New York Inc

Verified Company

San Francisco, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
Customer Service Agent - Ticket to Work

Compensation:
$20 Base Hourly Pay, Full-Time (35 Hours/Week)

Background:

Called "a company with a conscience", America Works of New York was founded in 1984 by social activist and entrepreneur, Peter Cove, who wanted to put his ideals about poverty and the American dream into practice.

Joined by Dr.

Lee Bowes as the CEO, America Works of New York has helped nearly 2,000,000 individuals increase their self-sufficiency through gainful employment, including military veterans, welfare and SNAP recipients, young adults, the criminal justice involved, homeless, non-custodial parents, persons receiving disability, among others.

America Works of New York uses a blended model that includes work readiness training, vocational training, career placement, career advancement, and employment retention services.

America Works of New York of New York is searching for responsible individuals to represent the Ticket to Work program as Customer Service Agents in our Contact Center.

Customer Service Agents are tasked with fielding both inbound and outbound phone calls, with a large majority of the latter.

This position will communicate with potential clients, complete all necessary paperwork and documentation, and provide a proper hand-off to the Ticket to Work Representatives who will work with them moving forward.

Duties:

Remain available and ready in the phone software to handle both inbound and outbound phone calls
Efficiently answer inquiries by providing general information
Identify a potential client's interest and qualifications for the Ticket to Work program
Schedule appointments for potential clients
Provide an exceptional guest experience during all interactions
Properly document all interactions
Ensure that detailed paperwork and documentation is completed at least up to the standard set by SSA

Qualifications:

Reliable transportation and/or the ability to travel to and from the office is essential
Ability to meet or exceed performance expectations set by leadership
Always maintain professionalism and confidentiality
Ability to multitask and efficiently navigate multiple computer programs/windows simultaneously
Proficiency with Microsoft Office
Excellent written and verbal communication skills are a must
Ability to develop and sustain safe, positive, and productive work habits and demonstrate compliance with all America Works of New York policies and procedures

Additional Information:

Successful completion of the Social Security Administration Suitability process within the first 30days is a requirement of employment at America Works of New York
The schedule is 9:00am5:00pm Monday through Friday. However, the hours and days may change based on the needs of the business.
This position is 100% inperson located in our onsite office
Our work environment sees frequent visits from customers, clients, and the public. Therefore, professional business attire is essential.
Experience with Salesforce a plus
Contact Center experience a plus
Strong written and verbal communication skills

We offer comprehensive medical coverage, generous paid time off, employee perks and a great work-life balance for our employees.