Jobs
>
Milwaukee

    Customer Support Assistant - Milwaukee, United States - UMOS

    UMOS
    UMOS Milwaukee, United States

    3 weeks ago

    Default job background
    Description
    Customer Service Assistant Job Responsibilities:
    • Serve as the initial point of contact for incoming Job Center traffic on behalf of UMOS and co-located partner agencies.
    • Understand and respond clearly to Job Center and agency staff, and visitor requests, by phone or in-person, with diplomacy and professionalism in a timely fashion; work to diffuse angry customers, communicating effectively to resolve issues.
    • Communicate professionally and effectively (verbally and in writing).
    • Operate a multi-phone line system, directing calls to the correct staff member or department; retrieving voicemail messages; documenting them; and distributing messages to the appropriate personnel.
    • Schedule appointments for UMOS program applicants/participants to meet with staff members and/or provide direction to contact appropriate partner agency staff or other community resources.
    • Troubleshoot general case issues related to UMOS workforce development programs, gather data from customers, directing them appropriately.
    • Provide clerical support to program personnel, including receiving phone calls, (re)scheduling appointments, collecting documentation from applicants/participants, making copies, etc.
    • Provide all mail services for Job Center personnel, including receiving and date-stamping incoming faxes and mail, distributing faxes and mail to staff, and posting outgoing mail.
    • Provide technical assistance, training and support to new customer support staff and provide back-up coverage to other customer support staff members.
    • Perform CWW (data system) queries and enter CWW case comments to ensure Job Center visits are documented.
    • Assist with the ordering, monitoring, accounting, and distributing transportation assistance to UMOS program participants.
    • Receive and track office supply requests from staff members; check supply storage and place orders with vendors, when needed; and distribute office supplies to staff members in a timely fashion.
    • Maintain office supply order/purchase records and receipts, including UMOS purchase orders, packing lists, and invoices for submission to UMOS Accounting Department.
    • Maintain and update Job Center staff and partner agency phone directory at all times.
    • Maintain Job Center conference and meeting room schedules ensuring they are current and up to date; respond timely to room reservation requests from staff, management, and partner agencies.
    • Operate various standard office machines, which include personal computer, various software, facsimile machine, calculator, printer/copier, and shredding machine, etc.; replace empty toner cartridges when notified by staff, and contact vendors for office machine repair immediately after becoming aware of the problem.
    • Perform filing, scanning, faxing, data entry, and routine clerical duties.
    • Process incoming program benefit checks accurately according to internal procedures.
    • Check designated facsimile machine twice daily; review for appropriate distribution and place in correct staff/department mailboxes.
    • Attend required meetings and trainings and perform special projects and other related duties, as assigned.
    Customer Service Assistant Job Qualifications:
    • Minimum of a High School Diploma (or equivalent) supplemented by either 6 months of post-secondary education, or equivalent related training.
    • Minimum one year of professional experience in customer service or related industry demonstrated through education and experience, knowledge of corporate office etiquette and customer service-oriented practices and procedures.
    • Ability to work with confidential information and documentation.
    • Demonstrated organizational skills and strong attention to detail in data entry and/or clerical work.
    • Must possess awareness, knowledge, and sensitivity to socioeconomic and culturally diverse backgrounds of the target populations served.
    • Demonstrated ability to speak clearly, pleasantly, and courteously; must possess good listening/comprehension skills and have the ability to prescreen applicants and to digest program facts and interpret them to visitors and applicants for services.
    • Demonstrated ability to record data and professionally deliver messages/written communications successfully to other program staff members; ability to communicate effectively with all levels of staff and management in writing and verbally.
    • Knowledge and experience with client tracking/scheduling programs and with a multi-phone line system.
    Work Environment, Physical, and Sensory Demands:
    • The demands described here are representative of those that must be met by an employee to successfully perform the job functions.
    • Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions.
    Physical Demands:
    • Employee is frequently required to stand, walk, sit, bend.
    • Occasionally required to lift and /or move up to 20 lbs.
    • Frequently required to drive.
    • Frequently exposed to moderate temperature generally encountered in a controlled and uncontrolled temperature environment.
    • Noise level in this work is usually quiet to moderate.
    • Tools & Equipment Used:
    • Phones, computer system.
    • Fax machine, scanner, copy machine, computer, Web based software.
    • Use first aid equipment, fire extinguisher.
    • Usage varies by position.
    Additional Eligibility Requirements:
    • Employment with UMOS is contingent upon successful completion of a criminal background check prior to employment.
    UMOS isan equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
  • US Veterans Health Administration

    Lead Medical Support Assistant

    2 weeks ago

    US Veterans Health Administration Milwaukee, United States

    **Duties**: · **Major Duties**: This position will be assigned in the Emergency Department(ED) patient care team** · - Monitors and makes work assignments. · - Provides input on performance. · - Resolves daily workplace issues and maintains efficient workflow. · - Conducting ongo ...

  • Sixteenth Street Community Health Centers

    Advanced Clinical Support Assistant

    2 weeks ago

    Sixteenth Street Community Health Centers Milwaukee, United States

    Complete and process forms and other patient generated paperwork. · - Maintain assigned operational maintenance projects, including but not limited to CLIA materials controls, Joint Commission exam audits, Medication/Sample supply, UC Supply, and Emergency care materials. · - Aut ...

  • Sixteenth Street Community Health Centers

    Medical Translator/clinical Support Assistant

    2 weeks ago

    Sixteenth Street Community Health Centers Milwaukee, United States

    Join our team who is committed to the delivery of the highest quality healthcare service. We are seeking a full-time Medical Translator/Clinical Support Assistant that is self-motivated, energetic, and a take charge individual. · **Responsibilities**: · - Provide translation for ...

  • WWBIC

    Administrative Assistant to President/event Support

    1 week ago

    WWBIC Milwaukee, United States

    **Administrative Assistant to President and Event Support** · **This position is not hybrid, requires applicant to be 100% in the office with flexibility provided on a as needed basis.** · **Location: Milwaukee** · Administrative Assistant to President/Event Support is a full-tim ...

  • Sixteenth Street Community Health Centers

    Clinical Support Assistant-entry-level

    2 weeks ago

    Sixteenth Street Community Health Centers Milwaukee, United States

    Responsibilities Include: · - Greet and room patients. · - Assist Medical Assistant with follow-up patient activities as assigned. · - Maintain orders module in EMR including, obtaining results from healthcare partners, following up with patients on outstanding orders, resolution ...

  • WWBIC

    Administrative Assistant to President/event Support

    2 days ago

    WWBIC Milwaukee, United States

    **Administrative Assistant to President and Event Support** · **This position is not hybrid, requires applicant to be 100% in the office with flexibility provided on a as needed basis.** · **Location: Milwaukee** · Administrative Assistant to President/Event Support is a full-tim ...

  • Wisconsin Dental Association Foundation

    Administrative Office Support/assistant

    1 week ago

    Wisconsin Dental Association Foundation West Allis, United States

    Log all donations into Donor Express software; pull donations from Aptify system and enter in Donor Express · - Compile and generate all donor thank you letters for all types of donations · - File copies of all donation checks and thank you letters; keep master file for long term ...

  • Brookfield Central High School

    Facilities Support Assistant

    3 weeks ago

    Brookfield Central High School Brookfield, United States

    **Position Information** · Listing ID: · -Position: · -Assignment: · -Location: · -Department: · -Job Type: · -Experience: · -Pay Range: · -Posting: · -Employment Type: · -Job Descriptions: · - View · Application Deadline: · **Description** · The Facilities Tech Support Administr ...

  • School District of Elmbrook

    Facilities Tech Support Administrative Assistant

    3 weeks ago

    School District of Elmbrook Brookfield, United States

    **This is a full time, twelve month position.** · **Job Purpose** · The Facilities Tech Support Administrative Assistant provides clerical and technical support to the Facilities Department, which includes tech support and budget/clerical items regarding facilities operations for ...

  • Universal Metrics, LLC

    Administrative Assistant/customer Support

    6 days ago

    Universal Metrics, LLC New Berlin, United States

    Universal Metrics, LLC is a growing metal fabrication company that features job-shop creativity combined with small-large quantity manufacturing capabilities. UMI's corporate facility is located in Menomonee Falls, with the mobility division located in New Berlin, WI. We work clo ...

  • Veterans Health Administration

    lead medical support assistant

    3 weeks ago

    Veterans Health Administration Milwaukee, United States

    Summary · OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a par ...

  • Concordia University Wisconsin/Ann Arbor

    Administrative Assistant and Accreditation Support

    4 days ago

    Concordia University Wisconsin/Ann Arbor Mequon, United States

    **Concordia University is a Lutheran higher education community committed to helping students **develop in mind, body and spirit for service to Christ in the Church and in the world.** · **Position Summary** · Concordia University seeks a full-time Administrative Assistant and Ac ...

  • Naturescape

    Corporate Administrative Support Assistant

    4 days ago

    Naturescape Muskego, United States

    **Naturescape** is seeking to hire a full-time **Sales & Customer Service Support Assistant** to provide support to all our branches from our home office in Muskego, WI. Would you like to work with a** stable,** **family-owned business**? Would you like to be a **valued, respecte ...

  • Hanke Trucking, Inc.

    Administrative Office Support Assistant

    21 hours ago

    Hanke Trucking, Inc. Slinger, United States

    Overview: · **Responsibilities**: · - Managing & answering incoming calls with professionalism and courtesy. · - Assist in organizing and scheduling appointments, meetings, and events. · - Perform general administrative tasks such as filing, data entry, and maintaining office sup ...

  • Advocate Aurora Health

    Clinical Office Assistant Radiology Support

    3 weeks ago

    Advocate Aurora Health Milwaukee, United States

    Provides administrative support for department staff, physicians and managers, which includes but is not limited to scheduling, reception, document preparation and distribution, file maintenance, medical records, billing and admitting of patients in Office Assistant, Radiology, S ...

  • West Milwaukee Comprehensive Treatment Center

    Peer Support Specialist

    1 week ago

    West Milwaukee Comprehensive Treatment Center Milwaukee, United States

    Overview: · **Seeking**:Peer Support Specialist - Outpatient MAT · **Full Time**:Monday - Friday 8:00am - 4:30pm · **Our Benefits**: · - Quarterly Bonus Program · - Medical, Dental, and Vision insurance · - Competitive 401(k) plan · - Paid vacation and sick time · - STAR LRP Stud ...

  • Executive Director, Inc.

    Administrative Manager, Sitc

    1 week ago

    Executive Director, Inc. Milwaukee, United States

    **Administrative Manager** · **CLIENT ASSOCIATION**: Society for Immunotherapy of Cancer · **REPORTS TO**: Associate Executive Director · **DIRECT REPORTS**:None · **EMPLOYEE STATUS**: Exempt (Minimum of 37.5 hours/week) · **GENERAL SUMMARY** · The Administrative Manager position ...

  • Froedtert Health

    Medical Assistant/ma or Lpn

    2 weeks ago

    Froedtert Health Milwaukee, United States

    **_Eligible for $3,000 Sign-on Bonus_** · **Discover. Achieve. Succeed. **#BeHere** · *** · **Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.*** · **This job is ON - SITE.** · **FTE: ** · **Hours: Monday-Friday 9am-5:30pm** · **Shift: Shift 1** · **Summary**: · A Me ...

  • Froedtert Health

    Medical Assistant/ma or Lpn

    2 weeks ago

    Froedtert Health Milwaukee, United States

    **_Eligible for $3,000 Sign-on Bonus_** · **Discover. Achieve. Succeed. **#BeHere** · *** · **Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.*** · **This job is ON - SITE.** · **FTE: ** · **Shift: Shift 1** · **Summary**: · A Medical Assistant/LPN is a healthcare pr ...

  • Associated Bank

    Executive Assistant to The Cio

    2 weeks ago

    Associated Bank Milwaukee, United States

    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the ...