Lead Medical Support Assistant - Milwaukee, United States - US Veterans Health Administration

US Veterans Health Administration

Verified Company

Milwaukee, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Duties:

Major Duties:
This position will be assigned in the Emergency Department(ED) patient care team**- Monitors and makes work assignments.

Provides input on performance.
Resolves daily workplace issues and maintains efficient workflow.
Conducting ongoing reviews to ensure quality of work.
Providing guidance to staff members to include changes in policies and procedures.
Distributing and balancing workload.
Orienting and providing onthejob training for new and current employees
Acting as liaison between MSA and staff to resolve day to day conflict.

Work Schedule:
Monday-Friday 7:30am-4:00pm

Compressed/Flexible:
Not Available

Telework:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #:000000

Permanent Change of Station (PCS):Not Authorized

Financial Disclosure Report**:
Not required

Requirements:

Conditions of Employment:

Selective Service Registration is required for males born after 12/31/195
Must be proficient in written and spoken English.
You may be required to serve a probationary period.
Subject to background/security investigation.
Selected applicants will be required to complete an online onboarding process.
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
Participation in the Coronavirus Disease 2019 (COVID19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP)
See "Additional Information" below for details.

Qualifications:

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

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Basic Requirements:

CITIZENSHIP: Must be a United States Citizen.
ENGLISH: Must be proficient in basic written and spoken English.
EDUCATION/

EXPERIENCE:

Must possess six (6) months experience of clerical, office, customer service or other administrative work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties of the Medical Support Assistant.

-
OR
Must have successfully completed one (1) year above high school. This education must have been obtained in an accredited technical school, junior college, college or university.

One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university.

(TRANSCRIPTS REQUIRED)
-
OR
Equivalent combinations of experience and education are qualifying for entry level.

(TRANSCRIPTS REQUIRED)
Grade Determinations:

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IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-7 LEVEL TO QUALIFY FOR THIS POSITION.

GS-7 LEVEL GRADE REQUIREMENTS:

EXPERIENCE:

Must have one (1) full year of experience that is directly related to the duties of a MSA and that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position.

To be creditable, this experience (must be equivalent to the next lower grade level, GS-6, in the Federal government) must demonstrate the knowledge, skills, and abilities associated with MSA responsibilities.

Experience at this level includes but is not limited to:

expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model; collaborate and communicate with a wide range of medical clinicians across multiple disciplines; sets priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies, and regulations; communicates tactfully and effectively by phone, in person and in writing; advanced knowledge of the technical health care process including scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care; advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care to include appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.; an advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

-
AND

KNOWLEDGE, SKILLS, AND ABILITIES:

You also must demonstrate the following KSAs:

KSA
1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources
KSA

- 2. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.

- 3. Ability to organize work, set priorities, and delegate tasks/resp