Barbara Green

• Plan and host community events and conferences
• Participant ages are 13-20, adult division ages are 21 and up
• Developed and presented etiquette training, conflict resolution, self-esteem building, and job readiness workshops 
• Offer one on one case management and development.
• Weekly group sessions
• Find financial resources and donations

Sojourner Peace Center- Shelter Advocate/ Hotline 

Milwaukee WI 

06/19 - 02/21

 • Completed check-in/out take paperwork and duties for all existing and new guests.

 • Maintained accurate, timely and documentation of hotline calls, client contact, and client behaviors within the shelter

 • Assisted with completion of intakes and outtakes for all clients

 • Took care of shelter-related basic needs of guests. also made welcome bags

 • Assisted with snack distribution, made the resident lunches nightly, assisted with meal planning and meal preparations; served the meals as needed, when volunteers were not available.

• Performed resident room random room checks

 • Supervised and assisted with completion of resident and house daily chores.

 • Effectively and compassionately mediated all conflicts that arose to avoid further crises. 

• Took on extra shifts as needed (Worked an average of 96 +hours per pay period) 

• Often volunteered to come in and cook special meals for the residents on holidays

• Processed payments.
• Used skip tracing and other techniques to locate debtors.
• Counseled debtors on payment options and arranged installment agreements.
• Handled outbound and inbound calls daily with goal of collecting owed debt.
• Negotiated to collect balance in full.
• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
• Achieved performance goals on consistent basis.
• Maintained 50 + high volume calls daily to meet demands.
• Worked fraud accounts