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    Solutions Engineer - New York, United States - Knock

    Knock
    Knock New York, United States

    2 weeks ago

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    Description

    Knock is looking for a Solutions Engineer to partner with current and potential customers and ensure they're successful with Knock.

    You'll work with product and engineering to understand where customers encounter friction in the Knock onboarding flow and you'll have the agency to make improvements to that flow yourself.

    About the team

    We're a team of technology optimists that believe in the power of great tools to help developers and end users alike. We're APIs all the way down at Knock-Stripe for payments, Algolia for search, WorkOS for SSO. We're excited to add Knock to that list and to push forward the API-first movement. If you are, too, come join us and let's build something great together.

    We care deeply about building a team and culture that is inclusive and equitable for people of all backgrounds and experiences, and believe firmly that the best teams are diverse. We particularly encourage people from underrepresented communities to apply.

    Last thing: you can be a great fit even if you don't perfectly match what's described below. We know there's a lot we don't know and haven't thought of yet, and we're looking for teammates that can tell us what those things are. If that's you, don't hesitate to apply and tell us about yourself

    About this role

    You will be on the front line, working to close customers and ensuring a successful handoff to our developer success team ahead of implementation.

    Our users are technical. Most of them are developers. You will be responsible for meeting them where they are, building a relationship, and helping them get the most out of Knock.

    On a typical day, you will spend a lot of time connecting with users to understand their needs. This could start with a demo, or a pairing session to show a customer how to integrate Knock and get the most out of the product. By digging into their workflows, pain points, and goals, you will build a picture of how to make them successful with Knock.

    For existing customers, you will help ensure they stay successful by serving as a primary contact for technical questions and use case development. This could look like rotating on support, closing the loop on a feature request, or facilitating group training sessions.

    Beyond point-to-point work, you will develop technical content to help users get and stay successful with Knock, including demo projects, documentation, and videos.

    To start, you will report to the CEO, and work closely with him as we build out our customer success and sales functions.

    As our team grows, this role will grow into one that is cross-functional. You will work with sales to qualify and pursue new opportunities, and with our customer success team to support users throughout their lifecycle. But you will also have close ties with product and engineering, and play a key role in gathering and translating user feedback, weighing in on roadmap, and helping deliver new features.

    You will be doing all of this within an early-stage startup. Our team is seasoned and professional, but there are lots of open questions and ambiguity. If that sounds exciting, then this is the place for you.

    What you'll be doing in this role

    • Work with current customers and answer questions they have as they work with Knock
    • Identify opportunities for current customers to get more value out of the product
    • Talk with potential customers, understand their problems, and assess whether Knock is a good fit
    • Demo Knock and answer questions about our product in conversations with potential customers, ultimately convincing them Knock is the correct solution
    • Create technical content to demonstrate best practices (e.g. sample apps, documentation, videos, etc.)
    • Identify the blockers for a customer in adopting Knock, and overcome them. Sometimes this will mean updating documentation, streamlining SDKs, and so on
    • Serve as the primary, ongoing technical point of contact for our customers
    • Answer technical questions from our customers as they come up
    About Knock

    Knock helps product and engineering teams send delightful notifications to their customers. We give teams the tools they need to introduce and manage great product notifications, without them having to reinvent the wheel each time on their own.

    We're a remote-first, venture-backed company. Our mission is to help software communicate with its users.
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