Jobs
>
New York City

    Senior Desktop Support Lead - New York, United States - Michael Page

    Michael Page
    Michael Page New York, United States

    3 weeks ago

    Michael Page background
    TEMPORARY
    Description

    About Our Client

    Currently seeking a Senior Desktop Support Lead for our clients Information Technology Department.

    This is an individual contributor role to start, hands on, in office 3x a week and contract role to start.

    Job Description

    This role is responsible for the technical service delivery for the NY office including Incident and Problem management to agreed SLAs.
    - This role also includes providing technical expertise for issues requiring level 2 and above support for the IT Infrastructure (Network and Server) and End User Compute (Managed Windows Endpoint).
    - Support a medium sized corporate environment (900+ staff globally)
    - Provides on-site support to our staff primarily in Northern Hemisphere office.
    - Work with internal IT teams and external managed vendor partners.

    MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

    The Successful Applicant

    Preferably 10 years' experience in IT or related areas
    - ITSM/ITIL training and/or certification
    - Windows 10, MS Office suite, Office 365, Microsoft Teams (including
    - Teams Phone), SharePoint
    - Video Conferencing support
    - Networking - LAN and WAN
    - Network infrastructure including routers, switches, firewalls, UPS units
    - VMware ESXi, Windows Server OS, Active Directory, Citrix Virtual Apps & VPN
    - Mobile Device Management
    - Security technologies, such as DLP, EDR, Application Whitelisting, SWG and Email
    Filtering
    - Deployment - software management (SCCM)
    - Service Desk ticket management (Service Now)

    Financial Service experience is preferred

    MUST HAVE:

  • Hands-on incident and problem management experience/ITIL exp
  • Hands on Level 3 IT Support
  • Desktop/end user computing is key
  • Network & Servers knowledge
  • People leadership skills What's on Offer

    Interviews are being schedule as soon as today so please apply today using the link and your resume will be considered in the next 24 hours

  • DREAM

    Lead Youth Support Specialist

    2 days ago

    DREAM New York, United States

    Originally founded in 1991 as Harlem RBI, DREAM has grown to annually serve more than 2,500 youth across East Harlem and the South Bronx through a network of seven PreK-12, extended-day, extended-year DREAM Charter Schools and community sports-based youth development programs. Th ...

  • Gerber Collision & Glass

    IT Support Team Lead

    1 week ago

    Gerber Collision & Glass Elmhurst, United States

    **Company: Gerber Collision & Glass** · **WELCOME TO GERBER COLLISION & GLASS** · **_Our Team Members Drive Us _**Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ tea ...

  • Rivian

    Regional Lead, Service Support Field Operations

    4 days ago

    Rivian Brooklyn, United States

    About Rivian: · Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. · As a company, we constantly challenge what's possible, never simply accepti ...

  • Vertex Solutions Inc.

    Production Support Lead

    2 weeks ago

    Vertex Solutions Inc. New York, United States

    Production support lead needed for a FT role with our global client to work hybrid from the NYC midtown office. Seeking professionals who have solid leadership and production support experience with Cloud based applications. Needs to understand ticketing systems, incident mgt, ma ...

  • Keylent Inc

    Salesforce Support Lead

    5 days ago

    Keylent Inc New York, United States

    Salesforce Support Lead TECHM-JOB-24932 · Role: Salesforce Support Lead · Skill: cloud computing · Location: New Jersey · Service cloud configuration and customization experience with case management, email to case, web to case ,Knowledge management and CTI implementations an ...

  • ITACCEL

    Lead Desktop Support

    5 days ago

    ITACCEL New York, United States

    Desktop Support Manager · On site NYC $100k+ · Responsibilities: · Leadership: Lead and mentor a team of desktop support technicians, providing guidance, training, and support to ensure optimal performance and development. · Prioritize and delegate tasks effectively to meet sup ...

  • Hunter Bond

    Senior Lead Support

    2 weeks ago

    Hunter Bond New York, United States

    Job title: Senior End User Engineer (Junior to Lead) Windows · Client: Elite FinTech · Salary: USD (150k - 200k) + Bonus + Benefits · Location: US / Singapore / Hybrid · Requirement: Trading/Quant/Hedge-fund experience needed (hard requirement) · The role: · My client is seeking ...

  • Forge USA

    IT Support Engineer Lead

    6 days ago

    Forge USA New York, United States

    At Forge (NYSE: FRGE), we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, humble and accountable. We experience the value that our vis ...

  • Uncommon Schools

    Lead, Data and IT-Support

    1 week ago

    Uncommon Schools New York, United States

    As a member of Uncommons IT Support team, the Lead will own and support work streams and processes that will help ensure the Team achieves its goals and objectives. Beyond technical and data knowledge, the Lead must have strong change management, pl Support, IT, Relationship Mana ...

  • Uncommon Schools

    Lead, Data and IT-Support

    5 days ago

    Uncommon Schools New York, United States

    Company Description · Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of ...

  • Vertex Solutions

    Production Support Lead

    2 weeks ago

    Vertex Solutions New York, United States

    Production support lead needed for a FT role with our global client to work hybrid from the NYC midtown office. Seeking professionals who have solid leadership and production support experience with Cloud based applications. Needs to understand ticketing systems, incident mgt, ma ...

  • Uncommon Schools

    Lead, Data and IT-Support

    5 days ago

    Uncommon Schools New York, United States

    Job Description · Job DescriptionCompany Description · Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student p ...

  • Fourier Ltd

    Application Support Lead

    5 days ago

    Fourier Ltd New York, United States

    This position sits within their global support group and provides the opportunity to support their Commodities front office applications, data and the integration with middle and back-office systems. · Enhance, support and maintain the firms Commodities front, middle and back-of ...

  • Fourier Ltd

    Application Support Lead

    5 days ago

    Fourier Ltd New York, United States Full time

    This position sits within their global support group and provides the opportunity to support their Commodities front office applications, data and the integration with middle and back-office systems. · Enhance, support and maintain the firm's Commodities front, middle and back-o ...

  • Selby Jennings

    Infrastructure Support Lead

    3 weeks ago

    Selby Jennings New York, United States

    Role Overview: As our Infrastructure Support Lead, you'll be the go-to person for all things IT infrastructure. You'll roll up your sleeves, dive into technical challenges, and collaborate with cross-functional teams to maintain and enhance our systems. If you're a hands-on profe ...

  • Barclays

    Rtb Application Support Lead

    1 day ago

    Barclays Whippany, United States

    **RTB Application Support Lead** · **Whippany, NJ** · Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating fin ...

  • Wagmo

    Customer Support Team Lead

    1 week ago

    Wagmo New York, United States

    About the role: · As Customer Support Team Lead, you will be stepping in to deliver Wagmo's Customer Support playbook and oversee the success of the team. In doing so, you will ensure that Wagmo delivers a best-in-class support experience to Wagmo's pet parents and manage an effi ...

  • Top Stack

    Help Desk Support Lead

    1 week ago

    Top Stack New York, United States

    This role will be supporting the Persistent Cyber Training Environment (PCTE) platform. · This person will be leading the help desk team as a Tier lll engineer, providing IT support and ensuring that the solutions align with the strategic objectives of the customer. · You will ...

  • Quantum World Technologies Inc.

    End User Support lead

    21 hours ago

    Quantum World Technologies Inc. New York, United States

    End User Support lead · Location : York Avenue , New York, NY · Role and Responsibilities · The selected candidate will perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops, laptops and tablets. Among other tasks, he/sh ...

  • Top Stack

    Help Desk Support Lead

    2 weeks ago

    Top Stack New York, United States

    This role will be supporting the Persistent Cyber Training Environment (PCTE) platform. · This person will be leading the help desk team as a Tier lll engineer, providing IT support and ensuring that the solutions align with the strategic objectives of the customer · You will b ...