- Coordinate with the national leaders and regional program managers/leads as well as other stakeholders to create detailed implementation plans. This includes deadlines, milestones, processes, and risk mitigation protocols.
- Initiate and set goals for Health Care programs based on the organization's strategic objectives.
- Collaborate with the regional Medical Directors on Disease Management Programs that serve the unique needs of their region.
- Report detailed status updates to leadership and executive team quarterly and as requested.
- Develop program operation workflows and budgets and present them to the Director, Value Based Optimization.
- Define department job roles and responsibilities.
- Provide leadership to all Care Programs and staff to achieve the organizational goals and objectives.
- Share frequent feedback to the Care Programs team using the CASA framework.
- Set annual objectives and goals and review clinical performance of the team and their respective program goals.
- Build a strong team through open communication and by collaborating on decision-making responsibilities.
- Collaborate with the Marketing team to create marketing initiatives that increase awareness of the programs provided.
- Identify new and creative program ideas to implement through continuous research and participation in regional and national education conference offerings.
- Ensure that the Health Care Programs deliver a return in outcomes and contribute to efficient cost management.
- Collaborate with the payer in the delivery of joint program objectives.
- Participate in payer meetings as necessary.
- Support all LOBs and service line projects.
- Align Programs to meet the needs of internal and external providers, for example PHSO Affiliates Providers.
- All other duties assigned.
- Proven track record as a successful program manager, or project manager.
- Experience managing teams and budgets.
- Excellent data analysis and reporting skills.
- Strong problem-solving, negotiation, and communication skills.
- Experience with industry-standard project management software and tools.
- Knowledge of performance evaluation techniques and key metrics.
- Must possess the skills to work in a physically and mentally demanding environment.
- Must understand the healthcare continuum and have ability to solve complex problems.
- Values consistent with culturally and family centered approach to care.
- Maintains patient confidentiality.
- Must be detail-oriented to ensure accuracy of reports and data.
- Ability to travel as required.
- Bachelor of Nursing Degree preferred.
- 5+ years Disease Management experience preferred.
- Exceptional leadership, time management, facilitation, and organizational skills.
- Proficient software computer skills to include WORD, EXCEL, and other Microsoft Office programs.
- Managed Care Experience preferred.
- Experience with electronic medical records (EMR), eClinicalWorks is a plus.
- Understanding of project management.
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Care Program Manager - Miami, United States - Sanitas Medical Center
Description
Job Description
Job DescriptionCarries out management responsibilities in accordance with the organization's policies. Manages and leads Care Program staff. Tasks include interviewing, hiring, and orienting employees; providing continuing educational opportunities; planning, assigning, and overseeing work; appraising performance; disciplining employees; scheduling; addressing complaints and resolving problems.Required Education and Experience