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Technical Account Manager - Austin, United States - Data Dome Inc
Description
About the team:
Welcome to the DataDome Customer Delivery department Our mission is to provide a white-glove onboarding experience on Day 1 and ensure customers are properly enabled to operate the product alongside us Day 2 and beyond.
Your scope:
As the
Technical Account Manager
you will be...
how the product works, its implementation, lifecycle, the bot detection process, and the dashboards' functionalities
Leading customer conversations as a technical expert and leveraging your expertise and knowledge of our solution to guide them through the onboarding and implementation phases.
Answering customers' technical questions and specific issues, inform them and also our internal teams (Customer Success, Engineering) about your investigations
Serving as the voice of the customer and working with internal teams such as Customer Success Managers and the Engineering department to help improve our products thanks to their feedback
Proactively monitoring customer health from a technical perspective
It would be great if...
At least 5 years of previous experience in B2B/SaaS solutions or CyberSecurity product
You have proven working experience with Apache, Nginx, Varnish, F5, IIS,
HTTP protocol is no mystery to you
Bonus:
Working with the Threat Research team, you can deep dive into data and you are familiar with Kibana/Elasticsearch
In-depth technical and functional understanding of website hosting and architecture, mobile application and how the internet works (architecture, components, flows, OSI Layers)
You are a fast learner, curious and autonomous
You are a team player and like to interact with other teams in the company
You are a customer-driven person, who is excited to work and solve technical challenges in an ambitious environment
What's in it for you?
Flex Life:
Remote, hybrid, & in-office options, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace.
:
Remote with some days co-working WeWork space option + benefit from an additional $500 stipend to set up your ideal workspace.
We offer medical, dental, & vision insurance options to keep you feeling your best.
Professional Development :
#Growth is part of our DNA, therefore we invest in your personal learning and development.
Events & Teambuilding:
Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual offsite, winter party, lunch & learns, & much more.
Gifts & care packages to celebrate growing families.
PTO:
27 days + 12 national holidays.
401 K eligibility + matching.
What are the next steps?
Talent Acquisition Specialist will contact you for a first chat
You will then meet with Eloy, our Manager of Services Americas
You will then meet with Matt, our VP of Solutions and Services
The final step will be a one-on-one meeting with Benjamin, our CEO
Welcome to DataDome
DataDome's bot and online fraud protection detects and mitigates attacks with unparalleled accuracy and zero compromise.
Bot protection is the foundation of online fraud prevention, and last year, DataDome's machine learning solution blocked over 250 billion fraud attacks in real time.
Leading
global enterprises —including Rakuten and AngelList—trust DataDome's solution and 24/7 SOC experts to protect their mobile apps, websites, and APIs against ATO, carding, credential stuffing, DDoS, scraping, and more.
The solution adds no latency to protected platforms, responding to each request in under 2 milliseconds thanks to 26+ regional PoPs and autoscaling technology.
DataDome is frictionless for consumers, providing optimal security without frustrating human users by integrating the only secure, user-friendly, and privacy compliant CAPTCHA into the complete 360° solution.
Consistently ranked a topG2 Leader in Bot Detection & Mitigation , DataDome was also named a Strong Performer in the 2022
Forrester Wave:
Bot Management , placed in the 2022 and 2023 Inc. 5000, and won the
2023 SC Awards Europe
for "Best use of Machine Learning/AI". Certified a Great Place to Work in the US and France, DataDome's team of BotBusters spans the globe.
DataDome is an equal-opportunity employer, and proud to be committed to diversity and inclusion.
We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
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