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Salt Lake City

    Guest Services Lead - Salt Lake City, United States - Utah Olympic Legacy

    Utah Olympic Legacy
    Utah Olympic Legacy Salt Lake City, United States

    2 weeks ago

    Default job background
    Description
    Job Location PARK - PARK CITY, UT


    • Maintain a key role in the Guest Services department as a leader in providing exceptional service to guests.
    • Responsible for the daily operation of the Guest Services Desk area including open and close procedures.
    • Implement communication protocols with GS and among other departments.
    • Present a professional and knowledgeable welcome to athletes, coaches and guests.
    • Maintain excellent customer service while interacting with public, coaches and athletes.
    • Perform all operations of POS system including trouble-shooting.
    • Give guided tours of the facility to public during normal operating hours and during special events.
    • Collect all participatory paperwork and fees, waivers, and registration forms.
    • Coordinate sport program registrations with athletes, including entering waivers and registrations occurring on-site and via phone. Send confirmation emails for phone registrations.
    • Responsible for providing the public with current events information, answering questions about Park functions and UOP Programs.
    • Assist in facilitation, maintenance and enforcement of athlete agreements/sport use group agreements.
    • Conduct check-in of track-side programs and corresponding procedures.
    • Verify opening and closing till amounts, and deposits from previous day.
    • Complete daily deposits when assigned.
    • Assist in receiving inventory, inventory control and selling inventory for Retail Shop and Concessions.
    • Assure incoming telephone calls are being answered and handled appropriately.
    • Assist with any additional administrative and projects duties as assigned by Supervisor or Manager.
    • Keep work area clean, clear and organized.
    • Responsible for day-to-day oversight of museum.
    • Conduct seasonal customer satisfaction surveys.
    • Ensure Safe operation of Park vehicles.
    • Manage daily operations of the Guest Services Desk, run and review facility schedule report.
    • Read and understand all documents regarding policy and procedure updates, event changes, and daily activity updates/changes.
    • Resolve customer relation issues when additional attention is needed in appropriate and timely manner.
    • Implement Guest Services policies and procedures, assist with new employee training.
    • Create training manuals.
    • Perform voids, price changes and refunds when necessary.
    • Act as Manager on Duty when scheduled to do so.
    *
    ACTIVITES - Responsible for Comet orientation and 10-81 procedure.
    *
    RETAIL

    • Maintains and adjusts inventory, creates SKUs and price labels and tags, responsible for re-stocking.
    • Provides input on inventory, purchases, and sale strategy
    • Experience working with the public.
    • Friendly manner and excellent communications skills, ability to speak in front of groups, give venue tours.
    • Superior organizational, coordination, multi-tasking abilities with strong attention to detail.
    • Must enjoy working in a team environment.
    • General knowledge of the Utah Olympic Park, its purpose, and use for the future of Utah.
    • Self-starter attitude. Ability to work with little supervision once daily direction has been given.
    • Willing to be flexible, completing additional tasks as needed, such as serving as parking attendant, ticket sales, or filling in for other staff when needed.
    • Strong computer skills including proficiency with PC applications and Microsoft office programs.
    • Customer service experience, sales or role specific knowledge necessary.
    • Minimum 18 years of age.
    • One to two years customer service experience.
    • Education in hospitality related field a plus.
    • Flexible work schedule
    must be available to work days, evenings, weekends and holidays

    • Ability to lift 20 pounds.
    • Must be able to stand on feet for extended time.
    • Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.
    • Hearing
    to converse with others in a normal conversation.

    • Balancing, bending, climbing, kneeling, walking, pushing, reaching above shoulders, and sitting.
    #J-18808-Ljbffr
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