- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Oversee all communications within specifically assigned territories.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Communicate with customers (email & phone) and create detailed work orders of the service requested.
- Coordinate scheduling of work with customers, technicians, and other jobs/projects to maximize customer satisfaction. Also, takes into account customer urgency, parts/materials availability, and available manpower.
- Checks in with technicians via phone and email; provides them with hourly/daily updates regarding service call type, location, and scope of work.
- Primary contact between the customer and the service department (account managers, service manager, technicians, and billing).
- Responsible for taking service calls, quoted jobs, and warranty work from start (initial call) to completion (billing).
- Review service jobs, quoted jobs, & service projects to determine time frame for completion, identify necessary tools and material, and hold the necessary manpower.
- Review technicians work orders and identifies opportunities to quote additional repairs or new equipment, address warranty issues, and make sure all material is accounted for.
- Accurately reviews of all previous day field visits and send updates to customers, account managers, and service manager as needed.
- Continuous management of the dispatch board throughout the day. Check all open calls and dispatch accordingly.
- Escalate critical and/or sensitive issues to the Superintendent with recommendation for resolution.
- Comply with all Company operating policies, procedures, and safety programs as established.
- Perform additional assignments as required by the needs of the company or as directed by executives.
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Dispatcher/logistics Coordinator
1 week ago
Metrix LLC Orange City, United StatesDispatching · - Schedule and coordinate daily work orders, projects, and schedules with supervisors in your assign area. · - Dispatch technicians to assigned locations based on priority and availability. · - Monitor and track the progress of ongoing projects to ensure timely comp ...
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Dispatcher/ Tower Coordinator
2 days ago
PROSPECT AIRPORT SERVICES Newark, United States**Dispatcher/ Tower Coordinator** · * · Prospect Airport Services, Inc. is a leading provider of aviation support services with over 8000 dedicated employees located in 34 airports throughout the United States. · * · * · * · * · **Responsibilities**: · * · * · - Assign incoming f ...
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Dispatcher/logistics Coordinator
5 days ago
Temco Logistics Newark, United States**Temco Logistics** is looking for a customer-service-oriented individual to join our team A Router will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Routers ...
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Dispatcher/customer Service
1 week ago
Solarus Technologies New York, United StatesReady to go on an IT adventure? Join our dynamic team as an IT Service Desk Dispatcher and be the hero who controls the destinies of people and kingdoms as you balance workloads, schedule effectively, and act as both the air traffic controller and welcoming team to our clients. I ...
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Service Dispatcher
1 week ago
Petro Home Services Maspeth, United StatesAre you interested in taking your career to the next step with an industry leader? Do you have a knack for scheduling, organizing, and planning? Then we have a job for you We are a leading home services provider and due to our continued growth we are looking for responsible and r ...
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Service Coordinator/Dispatcher
1 week ago
EMCOR Group, Inc. New York, United StatesInclude the following. Other duties will likely be assigned. Monitor personnel or equipment locations and utilization to coordinate service and schedules. Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locatio Dispatcher, Coordinator, Acco ...
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Service Coordinator/Dispatcher
1 week ago
EMCOR Group, Inc. New York, United StatesInclude the following. Other duties will likely be assigned. · * Monitor personnel or equipment locations and utilization to coordinate service and schedules. · * Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to custo ...
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Service Coordinator/Dispatcher
3 days ago
Nouveau Elevator New York, United StatesJob Description · Job DescriptionA fast pace and growing elevator company is seeking reliable and experienced Elevator Service Coordinator/Dispatcher to act as a communication point for emergency and non-emergency calls. We are looking for a dispatcher who is punctual, has a good ...
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Sales Service Coordinator
1 day ago
International Flavors & Fragrances New York, United States**Requisition ID **:501179** · **About You**: · To be successful in this position you will demonstrate excellent interpersonal skills, organizational and project coordination skills along with the ability to prioritize tasks effectively and manage pressure to meet deadlines. · Yo ...
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Student Services Coordinator
1 week ago
Columbia University New York, United StatesJob Type: Officer of Administration · - Regular/Temporary: Regular · - Hours Per Week: 35 · - Building: 50 Haven (CUIMC) · - Salary Range: $65,000 - $75,000 · - The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited ...
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Conference Services Coordinator
5 days ago
Williams Lea New York, United StatesWilliams Lea is hiring for a Conference Services Coordinator for our New York City office to work Monday to Friday 7:00 am to 4:00 pm · Pay: $25.00/hour · **Benefits**: · - Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) · - 401k Ret ...
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Customer Service Coordinator
1 week ago
Loomis Armored US, LLC New York, United StatesWith a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for car ...
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Customer Service Coordinator
1 week ago
Tacombi New York, United StatesTacombi is a fast-growing, omni-channel consumer and retail brand that is committed to globally sharing Mexican food and culture through hospitality experiences, CPG products, community outreach and digital content. Over the next couple years, we'll be significantly expanding our ...
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Customer Service Coordinator
5 days ago
Goodwill Keystone Area York, United States**Customer Service Coordinator** · Department: Retail · Supervisor: Store Manager · **BASIC FUNCTION** · Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of ...
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Operations Coordinator- Service
4 days ago
TK Elevator Corporation New York, United StatesThe company · **What we expect**: · **The first 3 letters in workplace safety are Y-O-U** · **TK Elevator **is currently seeking an experienced **Operations Coordinator · - Service **in **Manhattan, NY.** · Responsible for performing all administrative duties associated with proc ...
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Customer Service Coordinator
1 week ago
Tacombi New York, United States**Tacombi/Vista Hermosa is looking for a Customer Service Coordinator to join our team** · We are a fun and tight-knit group experiencing tremendous growth, and this position will play a central role in the Sales and Operations of the company as our CPG business continues to expa ...
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Resident Service Coordinator
2 days ago
Jewish Association for Services for the Aged New York, United States**Shift Schedule**:Tuesday-Friday · **Hours Per Week**:17.5 · **General Responsibilities**: · Under the supervision of the Associate Director of Resident Services, the Service Coordinator is responsible for providing individual case management services and group programming for s ...
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Dispatcher/Logistics Coordinator
1 week ago
FusionTech Cliffside, United Statesnox Germany is looking for you to join our Operations department as a full-time Disposition Clerk at our Delmenhorst location. We are a leader in delivering time-critical spare parts and strive for innovative solutions to continuously improve our logistics. Together, we can shape ...
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Service Coordinator
2 days ago
ABConsulting BK NYC LLC Brooklyn, United States**Position Summary**: · A licensed plumbing service repair and maintenance company based in Brooklyn, NY, is seeking a motivated and organized Service Coordinator. This role involves supporting the service department's logistics and coordination to ensure efficient completion of ...
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Service Coordinator: Home Automation
4 days ago
Electronic Environments New York, United StatesElectronic Environments is an industry leader in customized residential technology solutions. For over 35 years, our focus is to provide clients with simple-to-use solutions of the latest A/V and environmental controls. EENY brings unmatched knowledge and experience along with th ...
Service Coordinator/Dispatcher - New York, United States - EMCOR Group
Description
Description
Include the following. Other duties will likely be assigned.