- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Oversee all communications within specifically assigned territories.
- Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Communicate with customers (email & phone) and create detailed work orders of the service requested.
- Coordinate scheduling of work with customers, technicians, and other jobs/projects to maximize customer satisfaction. Also, takes into account customer urgency, parts/materials availability, and available manpower.
- Checks in with technicians via phone and email; provides them with hourly/daily updates regarding service call type, location, and scope of work.
- Primary contact between the customer and the service department (account managers, service manager, technicians, and billing).
- Responsible for taking service calls, quoted jobs, and warranty work from start (initial call) to completion (billing).
- Review service jobs, quoted jobs, & service projects to determine time frame for completion, identify necessary tools and material, and hold the necessary manpower.
- Review technicians work orders and identifies opportunities to quote additional repairs or new equipment, address warranty issues, and make sure all material is accounted for.
- Accurately reviews of all previous day field visits and send updates to customers, account managers, and service manager as needed.
- Continuous management of the dispatch board throughout the day. Check all open calls and dispatch accordingly.
- Escalate critical and/or sensitive issues to the Superintendent with recommendation for resolution.
- Comply with all Company operating policies, procedures, and safety programs as established.
- Perform additional assignments as required by the needs of the company or as directed by executives.
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Dispatcher/ Tower Coordinator
2 weeks ago
PROSPECT AIRPORT SERVICES Newark, United States**Dispatcher/ Tower Coordinator** · * · Prospect Airport Services, Inc. is a leading provider of aviation support services with over 8000 dedicated employees located in 34 airports throughout the United States. · * · * · * · * · **Responsibilities**: · * · * · - Assign incoming f ...
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Dispatcher/logistics Coordinator
3 weeks ago
Metrix LLC Orange City, United StatesDispatching · - Schedule and coordinate daily work orders, projects, and schedules with supervisors in your assign area. · - Dispatch technicians to assigned locations based on priority and availability. · - Monitor and track the progress of ongoing projects to ensure timely comp ...
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Dispatcher/logistics Coordinator
3 weeks ago
Temco Logistics Newark, United States**Temco Logistics** is looking for a customer-service-oriented individual to join our team A Router will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Routers ...
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Dispatcher/customer Service
3 weeks ago
Solarus Technologies New York, United StatesReady to go on an IT adventure? Join our dynamic team as an IT Service Desk Dispatcher and be the hero who controls the destinies of people and kingdoms as you balance workloads, schedule effectively, and act as both the air traffic controller and welcoming team to our clients. I ...
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Service Dispatcher
3 weeks ago
Petro Home Services Maspeth, United StatesAre you interested in taking your career to the next step with an industry leader? Do you have a knack for scheduling, organizing, and planning? Then we have a job for you We are a leading home services provider and due to our continued growth we are looking for responsible and r ...
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Customer Service/dispatcher
1 week ago
Strine Heating and A/C York, United StatesOur company is looking for a Service Dispatcher to take incoming calls and help facilitate the dispatch of our service professionals to people in need. In this role, it's your responsibility to carefully listen to each caller, obtain vital information over the phone, take note of ...
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Service Dispatcher
1 week ago
Petro Home Services Maspeth, United StatesAre you interested in taking your career to the next step with an industry leader? Do you have a knack for scheduling, organizing, and planning? Then we have a job for you We are a leading home services provider and due to our continued growth we are looking for responsible and r ...
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Service Coordinator/Dispatcher
2 weeks ago
EMCOR Group, Inc. New York, United StatesInclude the following. Other duties will likely be assigned. Monitor personnel or equipment locations and utilization to coordinate service and schedules. Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locatio Dispatcher, Coordinator, Acco ...
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Service Coordinator/Dispatcher
3 weeks ago
EMCOR Group New York, United States**Description** · Include the following. Other duties will likely be assigned. · + Monitor personnel or equipment locations and utilization to coordinate service and schedules. · + Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, ...
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Service Coordinator/Dispatcher
2 weeks ago
Nouveau Elevator New York, United StatesJob Description · Job DescriptionA fast pace and growing elevator company is seeking reliable and experienced Elevator Service Coordinator/Dispatcher to act as a communication point for emergency and non-emergency calls. We are looking for a dispatcher who is punctual, has a good ...
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Dispatcher/customer Service Representative
5 days ago
Solarus Technologies New York, United StatesReady to go on an IT adventure? Join our dynamic team as an IT Service Desk Dispatcher and be the hero who controls the destinies of people and kingdoms as you balance workloads, schedule effectively, and act as both the air traffic controller and welcoming team to our clients. I ...
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Dispatcher/customer Service
6 days ago
Aspire Logistics Solution Inc Brooklyn, United StatesOverview: · **Duties**: · - **Dispatching and Routing**: Coordinate the movement of goods by assigning and dispatching drivers or carriers to pick up and deliver shipments. Ensure efficient routing to minimize costs and delivery times. · - **Communicating with Drivers and Carrier ...
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Dispatcher/customer Service
3 days ago
ITTR Long Island City, United StatesJob Description: · - Must have 2 - 4 years of experience in customer service with database experience. · - High School Diploma/GED is required. · - **Bi-lingual** **/ Spanish is a plus.**: · - Experience in handling a high volume of inbound/outbound calls. · - PC literate, Profic ...
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Client Services Coordinator
1 week ago
Solarus Technologies New York, United StatesReady to go on an IT adventure? Join our dynamic team as an IT Service Desk Dispatcher and be the hero who controls the destinies of people and kingdoms as you balance workloads, schedule effectively, and act as both the air traffic controller and welcoming team to our clients. I ...
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Customer Service Coordinator
3 weeks ago
Loomis Armored US, LLC New York, United StatesWith a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail businesses across the US. Loomis prides itself on providing employees with opportunities for car ...
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Student Services Coordinator
3 weeks ago
Columbia University New York, United StatesJob Type: Officer of Administration · - Regular/Temporary: Regular · - Hours Per Week: 35 · - Building: 50 Haven (CUIMC) · - Salary Range: $65,000 - $75,000 · - The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited ...
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Sales Service Coordinator
2 weeks ago
International Flavors & Fragrances New York, United States**Requisition ID **:501179** · **About You**: · To be successful in this position you will demonstrate excellent interpersonal skills, organizational and project coordination skills along with the ability to prioritize tasks effectively and manage pressure to meet deadlines. · Yo ...
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Resident Service Coordinator
2 weeks ago
Jewish Association for Services for the Aged New York, United States**Shift Schedule**:Tuesday-Friday · **Hours Per Week**:17.5 · **General Responsibilities**: · Under the supervision of the Associate Director of Resident Services, the Service Coordinator is responsible for providing individual case management services and group programming for s ...
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Conference Services Coordinator
3 weeks ago
Williams Lea New York, United StatesWilliams Lea is hiring for a Conference Services Coordinator for our New York City office to work Monday to Friday 7:00 am to 4:00 pm · Pay: $25.00/hour · **Benefits**: · - Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) · - 401k Ret ...
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Customer Service Coordinator
2 weeks ago
Empire Beauty Schools New York, United States Part timeEMPIRE BEAUTY SCHOOL · - "To create opportunities for people to improve their lives."_ · **Customer Service Coordinator - Part Time - Manhattan, NY** · *** · **About Us**: · Since 1934, Empire Beauty School has been educating future beauty professionals in the art of cosmetology. ...