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    Service Coordinator/Dispatcher - New York, United States - Nouveau Elevator

    Nouveau Elevator
    Nouveau Elevator New York, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    A fast pace and growing elevator company is seeking reliable and experienced Elevator Service Coordinator/Dispatcher to act as a communication point for emergency and non-emergency calls. We are looking for a dispatcher who is punctual, has a good attendance record, data entry, customer service, administrative experience and good work ethics to joint our team. Experience in service company is preferred but we will train the right candidate.

    JOB RESPONSIBILITIES

    • Receive emergency and non-emergency calls and record significant information
    • Address problems and requests by transmitting information or providing solutions
    • Receive and dispatch orders for products or deliveries
    • Prioritize calls according to urgency and importance
    • Use phone or computer to send field employees to appropriate locations
    • Monitor the route and status of field units to coordinate and prioritize their schedule
    • Provide field units with information about their jobs and requirements
    • Enter data in the computer system and maintain logs and records of calls, activities, and other information
    • Must be able to track and document responsibilities of the technicians

    Requirements

    • Proven experience as dispatcher or relevant position
    • 1-3 Years Dispatching Experience in Service Industry is a MUST (Elevator, Electric, Plumbing, etc.)
    • Full-time availability
    • Strong knowledge of Manhattan and Tri-State Area
    • Ability to take direction from management and work as a member of the team
    • A broad range of clerical skills ex. filing, faxing, preparing correspondence, etc.
    • Ability to work under pressure and multitask
    • Experience in data entry
    • Knowledge of procedures and guideline for emergency situations
    • Proficient in English (oral and written)
    • Outstanding organizational and multitasking abilities
    • Active listener with excellent communication skills
    • Sound judgment and critical thinking
    • High school diploma

    Veterans, women, and individuals with disabilities are encouraged to apply.

    Company DescriptionWith over 35 years of experience, 850+ employees, and more than 8,500+ elevators in our care, Nouveau is one of the largest independent vertical transportation servicing organization in the nation. As a family-owned and managed business, we specialize in high-demand, high-traffic areas. From airports to landmarks to hospitals, we have clients in nearly every type of building imaginable throughout the United States.

    Company Description

    With over 35 years of experience, 850+ employees, and more than 8,500+ elevators in our care, Nouveau is one of the largest independent vertical transportation servicing organization in the nation. As a family-owned and managed business, we specialize in high-demand, high-traffic areas. From airports to landmarks to hospitals, we have clients in nearly every type of building imaginable throughout the United States.
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