Customer Service Coordinator - New York, United States - Tacombi

Tacombi
Tacombi
Verified Company
New York, United States

2 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Tacombi/Vista Hermosa is looking for a Customer Service Coordinator to join our team


We are a fun and tight-knit group experiencing tremendous growth, and this position will play a central role in the Sales and Operations of the company as our CPG business continues to expand.

This will be a fantastic opportunity to develop as our company rapidly grows.


Key responsibilities include:


  • Serve as the primary point of contact for customers, carriers, and warehousing to ensure accurate and on time order fulfillment.
  • Receive and enter POs into ERP and planning and tender orders to distribution partners
  • Provide timely and effective customer support by addressing any requests, comments, or concerns as they relate to order confirmations, product availability, daily delivery updates.
  • Support accurate and timely submission of orders to production, warehouse, and logistics partners with documentation such as sales orders, packing slips, and BOLs.
  • Support Sales and Operations teams in tracking inventory levels and mitigate out of stock risk.
  • Review order shortages and provide internal reports, communicating exceptions on order fulfillment to customers at a PO level.
  • Collect documentation and reconcile reported missshipments with PODs. Follow up as needed with customers, shippers, carriers; communicate accordingly with the accounting team for proper billing.
  • Develop and maintain strong relationships with our customers, 3PL teams, and manufacturing partners.
  • Assist in set up of new customers and new products by coordinating with appropriate teams including accounting, sales, production, carriers, and warehouse.
  • Other relevant duties as assigned by the manager.

You should have:


  • 12 years experience in supply chain (e.g., order entry, inventory management, transportation planning.)
  • Bilingual Spanish/English strongly preferred.
  • Undergraduate degree preferred.
  • Proficient in Microsoft Office (especially Excel) and Google suite.
  • Experience with Quickbooks, ERP systems, and databases preferred.
  • Knowledge of order fulfillment processes and supply chain metrics, preferably within CPG or food manufacturing.
  • Strong analytical skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to work independently and in a collaborative team environment.
  • Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Why Tacombi:


  • We strive to build a culture driven by our values:_
-
Adventure: You welcome the unknown and thrive in a growing environment
-
Fellowship:You love working with a team in service of one another and the community
-
Resourcefulness: You think creatively and get more done with less

  • We care about our team members' health, wealth, and overall wellbeing:_
  • Competitive salary with profit share potential
  • Equity shares
  • Medical, dental and vision benefits for all full time employees
  • HSA/FSA available for pretax healthcare expenses
  • Retirement savings via a 401K
  • Pretax commuter benefits
  • We know that your quality of life matters:_
  • Sick days
  • 11 company holidays
  • Vacation
  • We love tacos.
  • Sharing authentic Mexican taco culture means knowing it. Eat tacos every day, on us

Pay:
$60,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance

Experience level:

  • 1 year
  • 2 years

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson
  • Office

Education:


  • Bachelor's (preferred)

Experience:


  • Customer service: 2 years (required)
  • Supply chain: 1 year (required)
  • CPG: 1 year (preferred)
Microsoft Excel: 2 years (required)


Ability to Commute:

  • New York, NY (preferred)

Ability to Relocate:

  • New York, NY: Relocate before starting work (required)

Work Location:
In person
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