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    Jr. Network Support Engineer - Phoenix, United States - Pyramid Consulting Group

    Pyramid Consulting Group
    Pyramid Consulting Group Phoenix, United States

    2 weeks ago

    Default job background
    Description

    Required Knowledge, Skills, and Abilities:

    • 2 years experience supporting a large Enterprise Data Center
    • Possess a breadth and depth of technical and management knowledge
    • Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate
    • Working knowledge across technology the following support areas:
    • Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)
    • Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills
    • Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments
    • Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat
    • Mainframes: JCL, CICS SYSPLEX
    • Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification
    • Workflow and

    Knowledge Management:
    ServiceNow

    • Collaboration Tools: TrueSight, Jira, and Confluence
    • Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)
    • Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues
    • ITIL fundamentals
    • Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management
    Responsibilities | SRE


    • Monitor systems and infrastructure to maintain operational and performance levels
    • Rotational on-call responsibilities
    • Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents
    • Anticipate potential problems before they become impacting and collaborate to determine solutions
    • Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution
    • Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction
    • Build automation to manage the SRC operations and eliminate/minimize manual functions and toil
    • Collaborate with Application/Infrastructure support engineers and operations teams
    • Engage in post-incident reviews for improvements and determining the cause to prevent recurrence
    Education / Experience


    • Bachelor's degree in Engineering, Computer Science, or related field required (or equivalent experience
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