Jobs
>
New York City

    Senior Client Success Manager II, Enterprise - New York City, United States - Alloy

    Alloy
    Alloy New York City, United States

    1 week ago

    Alloy background
    Description
    Alloy is where you belong

    Alloy is a leader in the fraud prevention space.

    We help some of the most innovative banks and fastest growing fintech companies grow and scale operations by allowing them to find more good customers and onboard them without increasing the risk of fraud.


    Through our values:

    Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong.

    See how we've been continuously recognized and named one of Inc.

    Magazine's Best Workplaces, Best Fintech to Work for by American Banker, and Best Place to Work by Built in NYC year after year.

    Check out our investors and read more about us here.

    About the team

    Alloy operates in a hybrid-work environment.

    We look to foster collaboration and community by having our local employees onsite twice a week, and remote employees onsite once a quarter.

    What you'll be doing


    Alloy is seeking to hire a candidate with strong strategic relationship management skills, excellent business acumen for Enterprise SaaS solutions, and demonstrable domain expertise in the banking/fintech/compliance/regulatory space.

    You would join our Client Success team and assist with our rapidly growing and diverse customer base of banks and fintech companies across the world.


    This Senior CSM role will own and deepen the client relationship with our largest, high priority accounts, be responsible for SaaS retention metrics such as GDR (Gross Dollar Retention), NDR (Net Dollar Retention) of their portfolio, and proactively advise our clients on fraud and risk management as an expert.

    As a Senior CSM, you will be a strategic partner to your clients and ensure success from Day 1 as they work through implementation with Professional Services to post go-live.

    You will own the relationship with the client during their tenure with Alloy to ensure that they are realizing tangible value from using Alloy, ensuring adoption and expanding our commercial footprint.

    In addition to the above, your day to day will include:


    • Owning, managing and growing a portfolio of accounts where you are the lead strategic advisor
    • Proactively managing your portfolio of accounts with regular meetings, mapping the organization, engaging a variety of stakeholders, and being an expert in Alloy and our industry
    • Owning key retention metrics such as GDR and NDR for assigned accounts
    • Identifying cross-sell opportunities for your accounts and partnering with sales to close that revenue
    • Proactively identifying churn risk and partnering with cross-functional teams to mitigate churn
    • Proactively identifying gaps in client consumption and usage and partnering with technical account managers or solution architects to boost usage
    • Lead and present quarterly executive business reviews for your accounts with tailored content, substantive value and actionable items
    • Keep a tab on the client health of your portfolio and action when appropriate
    • Attend industry conferences, network and build relationships in person (pandemic pending)
    • Work with product to inform future roadmap decisions based on direct and indirect client feedback
    Role Qualifications


    • Strong interpersonal, organizational, time-management and prioritization skills
    • 4+ years experience in Enterprise SaaS Account Management, Sales or Client Success working with strategic or enterprise level customers owning retention metrics such as GDR and NDR and running strategic executive business reviews
    • Experience in the fintech or banking sector preferred, or another highly regulated industry
    • Previous working knowledge in KYC/CIP, AML, fraud prevention and other compliance programs strongly preferred
    • Previous working knowledge in RESTful API strongly preferred
    • Self-motivated, analytical, and ambitious with an entrepreneurial spirit and are endlessly curious about our product and industry
    • Ability to multitask and work in a dynamic, fast-growing environment
    • A passion for improving digital financial services and the identity landscape
    • Desire to work with a quickly expanding and growing team
    • Located in NYC Metropolitan area or willing to relocate to the area


    At Alloy, we strive to attract & retain talent by providing compensation that is competitive with other organizations of our size & stage.

    We are committed to ensuring each candidate has what they need to be successful in their role with a balanced range of compensation, equity, perks & benefits.

    We actively share our compensation philosophy with employees, with the goal of fostering open and honest dialogue.

    Finally, we work to administer our philosophy and drive consistency in order to promote equity and monitor the fairness of each outcome.

    The following range is based on the scoped level within the organization and only for highly targeted geographies: Base salary range of $150K - $180K with additional variable compensation

    Benefits and Perks


    • Unlimited PTO and flexible work policy
    • Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
    • 401k with 100% match up to 4% of annual employee compensation
    • Eligible new parents receive 16 weeks of paid parental leave
    • Home office stipend for new employees
    • Learning & Development annual stipend
    • Well-being benefits include access to OneMedical, Headspace, and more
    How to Apply

    Apply right here. You've found the application

    Alloy is proud to be an equal opportunity workplace and employer.

    We're committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

  • Sumo Logic

    Enterprise Account Manager

    1 week ago

    Sumo Logic New York, United States

    We are looking for a seasoned Enterprise Account Manager to reinforce our leadership in the SaaS machine data analytics space. As an Enterprise Account Manager, you will be a key member of our sales organization, responsible for driving revenues within your assigned territory. We ...

  • EnGoPlanet

    Enterprise Account Manager

    1 day ago

    EnGoPlanet New York, United States

    **Position**: Enterprise Account Manager - Treasury Solutions · **Reporting to**: Head of Account Management, Treasury Solutions Suite · **Location**: New York, NY (Hybrid) · **Overview**: · A premier team within the treasury and financial solutions sector is seeking a dedicated ...

  • DFLabs

    Enterprise Expansion Account Manager

    1 week ago

    DFLabs New York, United States

    **Enterprise Sales Account Executive** · We are looking for a seasoned Enterprise Sales Executive to reinforce our leadership in the SaaS machine data analytics space. As an Enterprise Sales Executive, you will be a key member of our sales organization, responsible for driving re ...

  • Abridge

    Product Manager, Enterprise Growth

    2 days ago

    Abridge New York, United States

    Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. ...

  • Sumo Logic

    Enterprise Expansion Account Manager

    1 week ago

    Sumo Logic New York, United States

    **Enterprise Sales Account Executive** · We are looking for a seasoned Enterprise Sales Executive to reinforce our leadership in the SaaS machine data analytics space. As an Enterprise Sales Executive, you will be a key member of our sales organization, responsible for driving re ...

  • WTW

    Enterprise Risk Management Consultant

    1 week ago

    WTW New York, United States

    We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to identify, assess, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new ...

  • Amex

    Manager, Enterprise Investment Planning

    1 week ago

    Amex New York, United States

    **You Lead the Way. We've Got Your Back.** · With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, ...

  • Metropolitan Transportation Authority

    Divisional Manager, Enterprise Asset Management

    11 hours ago

    Metropolitan Transportation Authority New York, United States

    **Description** · **Job Information**: · Title: Divisional Manager, Enterprise Asset Management (#4533 & 5845) · Opening Date: 11/16/2023 · Closing Date: 12/07/2023 · Authority: TA · Department: Subways · Division/Unit: DOS-EAM · Reports to: Senior Director, Enterprise Asset Mana ...

  • Trustpilot

    Enterprise Customer Success Manager

    4 days ago

    Trustpilot New York, United States

    **We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there's still an exciting journey ahead of us. Do you want to join us at the heart of trust?**: · The Enterprise Customer Success team a ...

  • Adobe

    Enterprise Sales Account Manager

    2 days ago

    Adobe New York, United States

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • The Clearing House

    Director, Enterprise Risk Management

    1 week ago

    The Clearing House New York, United States

    **Qualifications Required**: · - Bachelor's degree in risk management, business administration, finance, or a related area. · - At least 6-8 years of first or second line risk management experience (preferably related to Operations, Technology, or Product management). · - 8+ year ...

  • Amazon Web Services, Inc.

    Aws Enterprise Account Manager

    2 days ago

    Amazon Web Services, Inc. New York, United States

    7 + years of direct sales in software, cloud or SaaS market selling to C- Level executives · This is an exciting opportunity to be part of a fast growing and entrepreneurial organization, bringing innovation and growing the adoption of cloud. This role will require you to scale a ...

  • Intercontinental Exchange Holdings, Inc.

    Enterprise Sales Relationship Manager

    2 days ago

    Intercontinental Exchange Holdings, Inc. New York, United States

    Overview: · **Job Purpose** · The Manager, Relationship Management is responsible for directing the activities of four Inside Sales Representatives as well as 2 RM Coordinators. ongoing relationship for a territory of 2- 6 accounts ranging in revenue from 5M to 60M in annual reve ...

  • Spectrum

    National Account Manager 2, Enterprise

    6 days ago

    Spectrum New York, United States

    Ready to outline beneficial combinations of our services that meet client needs and build demand for the future? You can do that. Do you want to proactively acquire and manage new enterprise accounts and convert them into long-term clients? As a National Account Manager at Spectr ...

  • Procore Technologies

    Manager of Customer Success, Enterprise, General

    2 days ago

    Procore Technologies New York, United States

    **Job Description** This is a hybrid position with the expectation to go into our New York office 1x per week.** · We're looking for a **Manager of Customer Success** to help lead, scale, and inspire a team of accomplished individuals committed to providing long-term value to Pro ...

  • Bloomberg

    Data Management Sales, Enterprise Data Sales

    1 week ago

    Bloomberg New York, United States

    Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to mak ...

  • QSS

    Enterprise Data Management

    11 hours ago

    QSS Whippany, United States

    Job Title: Enterprise Data Management (EDM) · Location: Whippany, NJ · Duration: Contract · **Job Description**: · Client have reviewed all the profiles and none are suitable due to lack of implementation experience. · Client needs core implementation and customization experience ...

  • Shulman Fleming & Partners

    Enterprise Information Manager

    1 week ago

    Shulman Fleming & Partners New York, United States

    Enterprise Information Manager · MUST be local to New York City. This position is hybrid, at least 3 days in office · Salary Range: $101k to $175k · Enterprise Information Manager to be responsible for developing and implementing strategies to manage and optimize information asse ...

  • CHOOOSE

    Account Manager, Enterprise

    1 week ago

    CHOOOSE New York, United States

    CHOOOSE is a climate tech company that provides digital solutions to enable decarbonization programs in hard to abate sectors, including aviation, shipping, and logistics. The company has raised $50M from leading venture capital and strategic investors. CHOOOSE is the trusted cli ...

  • Elliptic

    Enterprise Account Manager

    1 week ago

    Elliptic New York, United States

    Enterprise Account ManagerDepartment: AMCSEmployment Type: Full TimeLocation: New York, NYReporting To: Katie O'HaraDescriptionAre you a passionate and enthusiastic Enterprise Account Manager with a wealth of experience managing customers in the SaaS industry? Are you looking for ...