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    Application Support Analyst - Chicago, United States - Press Ganey

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    Description
    Job Description


    Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.


    The Analyst operates as a member of a team to implement, configure, and maintain client data ingress, surveying and reporting throughout the lifecycle of the client's partnership with Press Ganey.

    With expertise in PG software applications and business procedures, they are responsible for gathering client specific requirements, technical analysis, and product configuration.

    JavaScript, CSS experience is preferred. This is a 50% client facing position.


    The Application Support Analyst should feel confident and comfortable explaining complex topics and conceptualizing how various solutions work in a variety of use cases.

    The right candidate for this role will have an analytical approach and be able to match solutions for unique client business needs.

    This role requires a client centric focus to deliver prompt issue resolution, meet implementation timelines, target dates and internal service level agreements.

    Duties and Responsibilities

    Work within the Application Support team to address client data, surveying, and reporting requests

    Facilitate the integration of business owner needs, and translate operational needs and workflow into system specifications and configuration requirements

    Capture client requirements and preform data analysis

    Offer clients best practice workflow design and associated application configurations

    Use software tools to configure, test and validate all patient experience products

    Responsible for client support throughout the implementation or on-going support cycle

    Prioritize workload and manage timelines to meet client target dates for projects and implementations

    Serve as first level support to triage, troubleshoot and find the right expert to quickly resolve client requests

    Troubleshoot and resolve any issues while appropriately escalating to next level support or manager as needed

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