Jobs
>
Baltimore

    Service Manager - Baltimore, United States - Trek Bicycle Corp

    Trek Bicycle Corp
    Trek Bicycle Corp Baltimore, United States

    2 weeks ago

    Default job background
    Description
    A bit about us

    Trek is an awesome place to work, with amazing benefits for all employees.

    We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

    When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so.

    Give us your best, and we'll give it right back. Sound pretty sweet? Then come join us

    Job Location

    Trek Store Baltimore Charles Village

    Summary

    Job Description


    As Service Manager, you'll be the operations lead for your store's Service Center-and you'll be the one who's ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.


    You'll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek's signature hospitality.

    That means you'll need to be a great communicator and leader who knows how to get the best out of your colleagues.


    You'll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.

    Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.


    This role is right for someone with high energy and a constant learning engine who can see the forest and the trees.

    You'll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop's needs so both the service and sales teams are set up for success.

    What you'll bring to the team


    • A positive, pitch-right-in attitude and motivation to help every customer find what they need
    • Fantastic hospitality-a warm, approachable manner, great listening skills, and a drive to help in any way you can-even on the toughest, busiest days
    • Great leadership skills and the ability to motivate and develop future leaders
    • Ability to plan effectively and stay a step ahead of your shop's needs
    • 3+ years of bicycle service center experience
    • A commitment to delivering the best possible experience for every customer
    • An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
    • Proactive approach to staying up to date on industry changes and trends
    Trek Benefits


    • Flexible and fun company culture
    • Competitive health care
    • PPO & HDHP medical plan options, Dental insurance, Vision insurance
    • Flexible Spending Accounts (FSA)
    • Free life insurance & optional term life insurance
    • Competitive vacation package
    • 401(k) with match and Employee Stock Ownership Plans (ESOP)
    • 12 weeks of maternity leave with 100% pay
    • Paid company holidays
    • Tuition Reimbursement up to $15,000 (Undergraduate & Masters programs)
    • Employee discounts on all product
    • Deep partner retail discounts
    We are an Equal Employment Opportunity ("EEO") Employer.

    Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.

    This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

    We are an E-Verify employer.

    For more information, please click on the following links:

    E-Verify Participation Poster:
    English / Spanish

    E-Verify Right to Work Poster:
    English | Spanish
  • United Way of Central Maryland

    Family Services Manager

    2 weeks ago

    United Way of Central Maryland Baltimore, United States

    ** STATEMENT** · UWCM is well known for its Family Center programming, where high school student-parents participate in an array of supportive services designed to remove barriers on their path to high school graduation. The Family Center offers individual and group counseling, p ...

  • Johns Hopkins Hospital

    Patient Services Manager

    1 week ago

    Johns Hopkins Hospital Baltimore, United States

    Leadership experience? Continue the corporate ladder climb · **Position Summary**: · The Patient Service Manager coordinates and manages patient/resident food service activities, complying with the standards established by The Johns Hopkins Hospital within the Johns Hopkins Healt ...

  • Thompson Hospitality

    Food Service Manager

    2 weeks ago

    Thompson Hospitality Baltimore, United States

    **Who We Are**: · Thompson Hospitality is the nation's largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management ...

  • City of Baltimore, MD

    Service Partnerships Manager

    2 weeks ago

    City of Baltimore, MD Baltimore, United States

    THIS IS A NON-CIVIL SERVICE POSITION · CITY OF BALTIMORE, MAYOR'S OFFICE OF NEIGHBORHOOD SAFETY AND ENGAGEMENT · SERVICE PARTNERSHIPS MANAGER - Group Violence Reduction Strategy GRANT SERVICE SPECIALIST III · OPENING DATE: 5/7/2024 · CLOSING DATE: 6/28/2024 - at 12:00 AM Midnight ...

  • Alertus

    Manager, Client Services

    1 week ago

    Alertus Baltimore, United States

    **Company Description** · - At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives ...

  • VOLUNTEERS OF AMERICA CHESAPEAKE AND CAROLINAS, INC.

    Manager, Program Services

    6 days ago

    VOLUNTEERS OF AMERICA CHESAPEAKE AND CAROLINAS, INC. Baltimore, United States

    **COMPANY OVERVIEW** · Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the commu ...

  • Filamatic

    Production Services Manager

    1 week ago

    Filamatic Baltimore, United States

    Filamatic is seeking a Production Manager who will lead a team of Assemblers and Field Service Technician in the daily tasks to ensure the team is hitting project deadlines and delivering completed. Working closely with the project team the Production Manager will forecast assemb ...

  • Thompson Hospitality

    Food Service Manager

    2 weeks ago

    Thompson Hospitality Baltimore, United States

    **Who We Are**: · Thompson Hospitality is the nation's largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management ...

  • PGA Tour Superstore

    Studio Services Manager

    6 days ago

    PGA Tour Superstore Baltimore, United States

    PGA TOUR Superstore is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of th ...

  • Kiddie Academy Of Locust Point

    Food Service Manager

    2 weeks ago

    Kiddie Academy Of Locust Point Baltimore, United States

    NOTICE: The form or document shown below is provided as an example only. You are not required to use it. If you choose to use it, please be sure to review and modify it to meet your specific hiring needs and requirements and ensure that it is compliant and current with any federa ...

  • Civic Works

    Roofing Service Manager

    1 day ago

    Civic Works Baltimore, United States

    **Organization Summary** · Civic Works' Energy Programs makes it easy and affordable for Baltimore City and Central Maryland residents to go solar and upgrade their energy efficiency. Through our programs, residents of all income levels lower their energy bills, improve the comfo ...

  • Velocity Solutions

    Nursing Service Manager

    2 weeks ago

    Velocity Solutions North Baltimore, United States

    Job Opportunities in North Baltimore · Modern – Competent – Innovative · As a supramaximal provider, the University Hospital Carl Gustav Carus, together with the Medical Faculty of the TU Dresden as the Dresden University Medicine, is committed to excellence in high-performance m ...

  • Johns Hopkins Health System

    Facilities Service Center Manager

    1 week ago

    Johns Hopkins Health System Baltimore, United States

    **Position Summary**: · **The Facilities Service Center Manager** is responsible for managing the daily operations of the Facilities Service Center. The 24/7 Center dispatches Facilities Management calls for three hospital campuses; the JHU School of Medicine and the Johns Hopkin ...

  • Ascension

    Consumer & Service Recovery Manager

    2 weeks ago

    Ascension Baltimore, United States

    We Are Hiring: · - **Department**: Patient Experience · - ** Schedule**: Monday-Friday, Daytime Hours · - ** Hospital**:Ascension Saint Agnes · - ** Location**: Baltimore, MD · What You Will Do: · Manage consumer experience and is accountable for service commitment. Serve as the ...

  • Sonesta Baltimore Inner Harbor

    Guest Service Manager/front Desk Manager

    1 week ago

    Sonesta Baltimore Inner Harbor Baltimore, United States

    Millennium Hospitality Management Group is a western Pennsylvania based management company. Our vision is to create a results-oriented leadership company with spirited, well-trained associates that provide a memorable experience for our guests and provide development growth to ou ...

  • Sheraton Baltimore North

    Convention Services Manager

    2 weeks ago

    Sheraton Baltimore North Towson, United States

    We have an exciting opportunity to join our amazing team as a Convention Services Manager. The Convention Services Manager will be responsible for acting as a liaison between the hotel and clients hosting meetings, conventions, and events at the hotel. · Bring your passion for ca ...

  • Notre Dame Preparatory School

    Donor Services Manager

    3 weeks ago

    Notre Dame Preparatory School Towson, United States

    Notre Dame Preparatory School is an independent, Catholic, school for girls in grades 6-12 located in Towson, Maryland. Founded in 1873 by the School Sisters of Notre Dame, Notre Dame Prep is rooted in tradition but contemporary in education empowering its students to become wome ...

  • Bob Bell Automotive Group

    Experienced Automotive Service Manager/director

    1 week ago

    Bob Bell Automotive Group Baltimore, United States

    **Bob Bell Chevrolet Baltimore** is currently seeking an **Experienced Service Manager/Director** to join our team. · **Responsibilities** · - Ensure customers receive prompt, courteous, and effective service · - Serve as a liaison between technicians and customers · - Take owner ...

  • COVE PROPERTY

    Service Manager Ii

    1 day ago

    COVE PROPERTY Towson, United States

    **Job Title**: Service Manager · Position Purpose · The support includes hands-on property service, execution of capital improvements, recruiting and · training of services team members, and will serve as a problem solver and role model for service team · members. · Reports To · ...

  • City of Baltimore, MD

    Crisis Services Program Manager, Social Program

    1 week ago

    City of Baltimore, MD Baltimore, United States

    POSTING DATE: 05/15/2024 · - CLOSING DATE: 05/29/2024 12:00 MIDNIGHT · SALARY RANGE: $90, $145,365.00 Annually · EDUCATION ACCREDITATION: Applicant's education must be obtained from an accredited institution. Education credentials obtained out of the US must be evaluated for US e ...