Service Partnerships Manager - Baltimore, United States - City of Baltimore, MD
Description
THIS IS A NON-CIVIL SERVICE POSITIONCITY OF BALTIMORE, MAYOR'S OFFICE OF NEIGHBORHOOD SAFETY AND ENGAGEMENT
SERVICE PARTNERSHIPS MANAGER - Group Violence Reduction Strategy
GRANT SERVICE SPECIALIST III
OPENING DATE:
5/7/2024
CLOSING DATE:
6/28/202- at 12:00 AM Midnight
Key Responsibilities
Management and Oversight
- Oversee grant and contracts with the organization(s) providing direct street outreach and intensive life coaching/case management for participants in the Strategy
- Work closely with funders, the City of Baltimore's Bureau of Procurement, the Bureau of Budget and Management Research and others, as appropriate, to manage grants and contracts related to service, research and training partners
- Standardize and track contacts, enrollment, engagement, services and outcomes of highrisk individuals, involved in the Strategy among partners to facilitate performance management, accountability and decisionmaking
- Conduct regular site visits to review progress and identify barriers to outreach and engagement (virtual, if necessary)
- Provide technical assistance and training, as needed and where needed, in areas including monitoring and evaluation and planning
- Proactively cultivate positive working relationships with City and community service partners, including Roca and Safe Streets
- Mobilize and support the authentic participation of support and outreach partners in GVRS operations and governance
- Align and strengthen support and outreach coordination systems within City operations, policies, and budget,
- Convene regular support and outreach coordination meetings to establish and track immediate safety plans for highrisk referrals and clients, as well as facilitate performance review meetings to determinate service gap and set priorities.
- Ensure consistent attendance and full participation at GVRSrelated events (e.g., planning meetings and publicfacing events)
- Support the Deputy Director by serving as the lead on all internal and external efforts to assess and evaluate the performance of the support and outreach component of the strategy
- Work with communitybased grantees to track contacts, enrollment, engagement, services and outcomes of highrisk individuals, involved in the Strategy, and proactively identify solutions to challenges in meeting targets accordingly
- Excellent interpersonal and communication skills (written and verbal)
- Strong ability to build and maintain relationships across a range of stakeholders
- Good analytical, negotiation, and problemsolving skills
- Demonstrated experience with resultsbased management
- Ability to manage multiple priorities simultaneously
- Professional administrative, time and task management capacity
- Genuine commitment and sensitivity to all Baltimore City residents, including highrisk individuals
- Ability to work collaboratively with police officers and other criminal justice partners
- Highly motivated and independent, yet teamoriented
- Must be able to work flexible hours and have reliable transportation
- Bachelor's degree in social work, urban planning, criminal justice, public health or other related field. Master's degree preferred, but not required
- Minimum of three (3) years in program management and oversight
- Excellent communication skills (written and verbal)
- Experience working with highrisk individuals, including knowledge of safety issues, service barriers and gaps
- Working knowledge of Microsoft Office (Word, Excel, and PowerPoint)
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