Facilities Service Center Manager - Baltimore, United States - Johns Hopkins Health System

Johns Hopkins Health System

Verified Company

Baltimore, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary:

The Facilities Service Center Manager is responsible for managing the daily operations of the Facilities Service Center. The 24/7 Center dispatches Facilities Management calls for three hospital campuses; the JHU School of Medicine and the Johns Hopkins Medical Management Corp. and provide compliance and operational program support to EVC, Engineering and Clinical Engineering.

Trains and manages staff to receive service requests for JHH Engineering, Clinical Engineering (CES) and Environmental Care (EVC); JHBMC Engineering, CES and

EVC:
HCGH Engineering and CES; JHUSOM Engineering and Custodial Services and JHMMC Engineering.

Ensures staff understand the scope of service provided by over 80 shops and are precise in dispatching service requests for: 3 Emergency Departments; 100 buildings; 94 Operating Rooms; 83,000 medical devices and 19 pharmacies.
Works with service providers, staff and customers to continually improve service; identify trends and prepare/implement solutions.
Plans, schedules, assigns, directs and closely supervises the processing of routine and emergency maintenance and engineering issues of the Hospital complex.
Oversees compliance programs: auditing cleaning of inpatient rooms on every inpatient unit twice monthly at JHH and JHBMC; auditing Oxycide dispensers and buckets at JHH and JHBMC; and other activities as needed.
Managers operational programs such as managing the bed board to ensure room cleaning is escalated; data entry; key distribution and other activities as needed.
Supervises and directs the activities of customer service specialists and resolves escalated issues and concerns. Manages departmental performance review process to ensure timely completion of performance evaluations and merit increases.
Coordinates employee training, complete travel arrangements, and maintain continuing education database. This work is performed under the limited supervision of the Facilities Director of Compliance

Education:

Bachelor's degree in business management or related field.

Experience beyond the work experience requirement may be substituted for the degree on a 2 years of experience for 1 year of education basis.i.e.

4 years.

Work Experience:

At least 2 years of progressive leadership/management experience in a highvolume customer service environment, demonstrating innovation, team engagement and results.
Experience in facilities design and construction or health care is strong preferred.