Technical Support Specialist - Albany, United States - CHA Consulting, Inc.

CHA Consulting, Inc. Albany, United States

3 weeks ago

Description

WHY CHA?

Finding a better way.

At CHA, we believe in the power of clean water, resilient energy, safer roads, and structures that harmoniously blend with their surroundings. We create solutions. We help people. We improve our world.

At CHA, we embed ourselves in our communities – and take pride in improving things where we live. At the foundation is a commitment to inclusion and diversity and choosing to treat everyone with dignity and respect. We also take accountability for making decisions that promote sustainability in our business and our designs. We are on a mission to reduce our environmental footprint and bring greener solutions to our clients. We are responsibly creating a more sustainable future in ways that we can all see and touch. Together. Every day.

CHA Consulting, Inc. is currently seeking a Technical Support Specialist to join our Corporate - Ops & Innovation/IT Team working a hybrid schedule from our office in Colonie, NY. If you are someone who enjoys working in a team environment, interacting with others on a daily business, and action oriented; then this role may be for you

CHA believes our employees should have the time and flexibility to balance work and personal commitments. We offer most employees the option of a hybrid schedule with a work week that includes both office and work from home days.

YOUR IMPACT

CHA's corporate support teams provide vital specialized services to our technical business lines and market teams including, financial, legal, marketing, business development, human resources, information technology and operational services. These teams may also support clients when their skills and expertise are required.

The Technical Support Specialist is responsible for providing technical support and assistance to end users with technical hardware and software system issues. This includes receiving, prioritizing, documenting and actively resolving end user Helpdesk tickets which may require the individual to troubleshoot in person and more often, remotely.

The professional in this role installs new software on company computers, builds new and/or rebuilds existing computers, and maintains software inventory and licesnsing compliance. Additionally, the Technical Support Specialist II updates IT documentation, FAQ's, and training materials, conducts IT orientation for new employees, and other duties as assigned.

At CHA, you can build a career and find your passion across our diverse business lines and project teams. Being part of CHA means being part of a team of talented professionals, where you'll find support for your career growth and the opportunity to impact our industry and our communities. Find your "why" at CHA

REQUIREMENTS

Associate's degree or equivalent combination of education and experience
Minimum 2 years' Technical Support experience
MS Certified Professional certification preferred
A+ certification a plus
Experience with Windows Powershell, knowledge of OSI model a plus
Experience with Microsoft Windows and Office 365 applications
Experience supporting AutoCAD and/or MicroStation preferred
Ability to problem solve effectively, detail oriented
Approachable personality
Valid driver's license required

CULTURE/EEO STATEMENT

At CHA, we work every day to create solutions, help people, and improve our world, committed to creating and fostering excellence in our diverse and highly talented teams. Our teams continually strive to find better ways – always searching, never settling – to achieve extraordinary results. Our values around hiring, training, and community engagement reflect a company culture that is inclusive and forward leaning, always pushing the limits of what is possible.