Technical Support Specialist - Latham, United States - DONIA LLC

DONIA LLC

Verified Company

Latham, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

Summary:

We are seeking a Technical Support Specialistto assist in the Help Desk

Job Title:
Technical Support Specialist (Full-Time)**
Location: Latham, NY 12110

Target Work

Schedule:
Monday to Friday 40Hrs

Target Duration/End Date:
October 2024

Description of Roles and Responsibilities:

Mandatory/Minimum Qualification, Skills, Experience Requirements:

Associate or Bachelor's degree preferred. And at least two years of relevant experience

Qualification, Skills, Experience Requirements:

Software (Windows 10/11, MS O365, Adobe) and Hardware (Laptops/Printers/Scanners)
Ability to use office machines including multiphone line
Ability to handle a high volume of work in a fastpaced office environment and to meet deadlines
Ability to organize work and document progress of projects through to completion
Ability to multitask and adjust priorities as directed by management
Experience working in data systems
Experience with tracking systems
Experience with ticketing systems
Experience with ServiceNow or other ticket or case management software is a plus
Knowledge of basic accounting principles
MS SharePoint knowledge is desirable
Excellent working knowledge of Microsoft Office, specifically Outlook, Word, Access, and Excel
The ability to work on a team and handle multiple, shifting priorities
Good organizational skills
Professional, respectful, provide great customer service with verbal communication and writing ability. Able to work well with other team staff
Ability to write nontechnical correspondence, communicate in writing
Ability to communicate with professionals; and basic website development skills and/or analytical skills

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(Resume must stand alone in demonstrating qualifications and experience) _

Other Notes:

Resume must stand alone in demonstrating qualifications and experience
Please take a moment to review the job details, including qualification requirements, location, duration, and pay rate, before you apply
We encourage you to complete the Skills Tests to demonstrate your skills
Where relevant, please include your LinkedIn page, at least 3 professional references, a copy of your diploma or other proof of licensure/professional certifications, and your USC / GC / H4 / H1B.
We do not accept C2C applicants without this information
We partner with companies to offer and deliver projects and solutions to our clients Some positions may be hired through our partners

(Ref#:168JV)

Why work with us:

At Donia, we foster a culture of growth.

We recognize that everyone brings unique skills and experiences to their work and that the company is better for such diversity.

We encourage you to pursue your interest and grow within the company. We promote from within because we value and reward contributions

About us:

We are a Business Management Consulting, Staff Augmentation and Workforce Solutions firm

Our founder is an engineer and seasoned business management consultant. The values of precision, quality, and reliability are embodied in all our work

We aim to delight our clients through the high quality of our service. So much so, that almost all our contracts are through Word of mouth and referrals. Because for over fifteen years, we have worked with Non-profits, City, State, and Federal Agencies - strategizing and putting together specialized teams that can tackle any project

Donia's team of collaborative solution-finders will meet you where you are and build the system that will get you to your goals.

Let us know how we can use our Business Consulting and Staff Augmentation and Workforce Solutions expertise to help you

About our Benefits Program
All Donia LLC full-time staff have access to our benefits program.

Features include but not limited to:

Health insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Plan
Disability
Life insurance

Donia LLC is an equal opportunity employer

Job Types:
Full-time, Contract, Temporary

Pay:
$ $27.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Vision insurance

Compensation package:

Hourly pay

Experience level:

2 years

Schedule:

8 hour shift
Monday to Friday

Application Question(s):

Did you review and are okay with the job details including qualification requirements, location (including In-Person as applicable), duration, and pay rate W2?

Ability to Commute: