Computer Support Specialist - Albany, United States - Pat N Sally Inc

Pat N Sally Inc
Pat N Sally Inc
Verified Company
Albany, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Accurately document all issues and requests during the initial call

  • Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
  • Establish and maintain a working knowledge of the Client's navigation, procedures, and processing requirements
  • Support users in the use of the system including, but not limited to, navigation, access, and reports.
  • If required, route issues and requests to appropriate second line of support
  • Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
  • Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
  • Participate in appropriate training, workgroups and agency meetings
  • 1st Level Support for Help Desk and Security Incidents

Job Types:
Full-time, Contract


Pay:
$ $21.00 per hour


Schedule:

  • 8 hour shift

Work Location:
In person
More jobs from Pat N Sally Inc
See all jobs of Pat N Sally Inc