Jobs
>
Dallas

    Senior Client Care Representative - Dallas, United States - Global Payments

    Global Payments
    Global Payments Dallas, United States

    1 week ago

    Default job background
    Description

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

    Summary of This Role

    Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.

    What Part Will You Play?

    • Works off a phone queue to resolve a variety of payment and account related requests and inquiries (account balance, fund availability, fund transfers, payments, stop payment requests, account closings, authorizations, name and address updates, loyalty program and other general account maintenance/ information) for card holders (customers) of several assigned clients and are frequently required to work in various other call centers and different clients. Begins to assist with high value calls to include but not limited to fraud and risk. Provides ad-hoc responses by utilizing more complex and robust green screens of client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines most reasons for customer issues and begins to resolve escalated or more complex issues. Refers unresolved customer grievances and requests to designated departments for further investigation and resolution. Occasionally collaborates with client to resolve card holder issues providing a more comprehensive problem identification and resolution to escalated issues.
    • Maintains knowledge and familiarization of products, policies, and procedures for a wide variety of clients and maintains an understanding of association guidelines and compliance by referring to online manuals as necessary and specific client training required to resolve card holder inquiries. Maintains certification under Global Payments' quality certification programs. Begins to receive more extensive training for high risk/value calls. Frequently assists with training and coaching of new agents both in the training room and on the call center floor.
    What Are We Looking For in This Role?

    Minimum Qualifications
    • High School Diploma or Equivalent
    • Typically Minimum 4 Years Relevant Exp
    • Phone customer service experience
    Preferred Qualifications
    • Typically Minimum 4 Years Relevant Exp
    • On phone customer service experience; Global Payments systems end user experience
    What Are Our Desired Skills and Capabilities?
    • Skills / Knowledge - As a skilled specialist, completes tasks in resourceful and effective ways.
    • Job Complexity - Works on assignments requiring considerable initiative. Understands implications of work and makes recommendations for solutions.
    • Supervision - Proposes methods and procedures on new assignments. May be informal team leader.
    Global Payments Inc. is an equal opportunity employer.

    Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
  • Elara Caring

    Patient Care Representative

    1 week ago

    Elara Caring Dallas, United States Full time

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Righ ...

  • Elara Caring

    Patient Care Representative

    1 week ago

    Elara Caring Dallas, United States

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Righ ...

  • Elara Caring

    Patient Care Representative

    1 week ago

    Elara Caring Dallas, United States

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Righ ...

  • Elara Caring Network

    Patient Care Representative

    1 week ago

    Elara Caring Network Dallas, United States

    Patient Care Representative. At Elara Caring, we care where you are and believe the best place for your care is where you live. We know theres no place like home, and thats why our teams continue to provide high-quality care to more than 60,000 pa Patient Care, Representative, Pa ...

  • Elara Caring

    Patient Care Representative

    1 week ago

    Elara Caring Dallas, United States

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Righ ...

  • Lennar

    Customer Care Representative

    5 days ago

    Lennar Dallas, United States

    Location: · Location: · Customer Care Representative in Dallas at Lennar Homes **Location:** · **Experience:** · 3 years **Job Description** · **Overview** · As a Customer Care Representative, you will be responsible for evaluating requests, scheduling trades to complete wo ...

  • Elara Caring

    patient care representative

    1 week ago

    Elara Caring Dallas, TX , USA, United States

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Righ ...

  • AppFolio

    Customer Care Representative

    1 week ago

    AppFolio Dallas, United States

    ** Customer Care Representative** · Customer Care Dallas, Texas · **Description** · **Hi, Were AppFolio.** · Were innovators, changemakers, and collaborators. Were more than just a software company were a cloud-based powerhouse that creates products to make our customers live ...

  • GuildQuality

    Customer Care Representative

    1 week ago

    GuildQuality Dallas, United States

    Created: Mar 8th 2021 **Customer Care Representative** · Full-time employee Dallas, TX · **Overview**: This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy o ...

  • Stellantis Financial Services US

    Customer Care Representative

    6 days ago

    Stellantis Financial Services US Dallas, United States

    Stellantis Financial Services (SFC) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Va ...

  • TRI Pointe

    Customer Care Representative

    5 days ago

    TRI Pointe Dallas, United States

    ** Customer Care Representative (Fort Worth Area)** · ? AddThis Sharing Buttons · Customer Care · Dallas, TX ID: Full-Time/Regular · **Tri Pointe Homes Dallas looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative.** ...

  • Elara Caring

    Patient Care Representative

    1 week ago

    Elara Caring Dallas, United States

    Job Description · At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, ...

  • Stellantis Financial

    Customer Care Representative

    1 week ago

    Stellantis Financial Dallas, United States

    Stellantis Financial Services (SFC) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Va ...

  • ECS Transportation Group

    Customer Care Representative

    5 days ago

    ECS Transportation Group Dallas, United States

    Job Description · Job DescriptionThis position requires a highly capable administrative candidate with strong organizational skills and prior customer service, call center and scheduling experience. Responsibilities include high volume reservations via phone and email, scheduling ...

  • Global Payments Inc.

    Technical Care Representative 2

    1 week ago

    Global Payments Inc. Farmers Branch, United States

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...

  • Global Payments

    Senior Client Care Representative

    1 day ago

    Global Payments Dallas, United States

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...

  • Mass Markets - MCI Company

    Dallas Telecom Customer Care Representative

    1 week ago

    Mass Markets - MCI Company Dallas, United States Part time

    TELCOM CUSTOMER CARE REPRESENTATIVE (PART-TIME)Here at MCI, we keep things light. We believe our customer service representatives are at their best when they're happy. This is an on-site call center position and a chance to work indoors in a fun and Customer Care, Representative, ...

  • Fresenius Medical Care

    Dialysis Dietitian

    2 days ago

    Fresenius Medical Care Dallas, United States Full time

    POSITION FEATURES: · Paid Training · No Weekends or Holidays · Some Travel · PURPOSE AND SCOPE: · Provides nutritional services for the facility's in-center and home patients as applicable in order to maximize the patient's nutritional status and improve clinical outcomes. Functi ...

  • Southwest Airlines

    Vice President Safety

    6 days ago

    Southwest Airlines Dallas, United States

    **Department**: Operations Division · Our Company Promise · We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. ...

  • Headway Workforce Solutions

    Part-Time Data Collectors

    5 days ago

    Headway Workforce Solutions Dallas, United States Part time

    Enjoy flexibility and variety in your work? Do you thrive in a fast-paced environment with a desire to make an impact in the retail industry? · Join a growing and diverse data collection team On behalf of our client, Headway Workforce Solutions is searching for Part-Time Data Co ...