Jobs
>
Dallas

    Customer Care Representative - Dallas, United States - TRI Pointe

    TRI Pointe
    TRI Pointe Dallas, United States

    5 days ago

    Default job background
    Description

    ** Customer Care Representative (Fort Worth Area)**

    ? AddThis Sharing Buttons

    Customer Care

    Dallas, TX ID: Full-Time/Regular

    **Tri Pointe Homes Dallas looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative.**

    **Position Highlights:** To deliver great customer experiences to homeowners, while following company expectations.

    **Position Responsibilities:**

    Respond to homeowner issues in a timely, efficient, neat, courteous, professional and appropriate manner - related to warranty items that need repair, within the parameters of the warranty manual, company brand/ division guidelines, and Customer Care departments policies and procedures (this includes communicating in person, phone, email or text).

    Perform accurate assessments of all service requests submitted by homeowners (to determine what is covered, not covered).

    Build strong relationships and maintain appropriate and regular contact with homeowners, Customer Care Coordinators, and trade partners with updates regarding Customer Care requests, product information and warranty coverage details.

    Conduct follow-up communications with homeowners and trade partners to ensure 100% of all warranty repairs have been completed timely to the homeowners satisfaction.

    Actively participate in Eliant Survey reviews and follow up with homeowners and trade partners to increase survey response rates and satisfaction results.

    Perform quality control inspections and homeowner orientation within company guidelines.

    Complete all work orders, orientations/quality walks, purchase orders, and any other Customer Care documents or essential work processes, as assigned, in an accurate and timely manner.

    Control and be responsible for all warranty costs. Understand regular hourly rates and not to exceed amounts. Negotiate with trade partners and/or investigate above normal estimates and invoices. Track individual expenditures in Concur or other accounting programs.

    Work collaboratively with sales and construction team members, attend weekly site team meetings and work with supporting trade partners to deliver quality new homes. Point out any special conditions or issues on existing properties to customers.

    Develop and maintain up-to-date product and home care knowledge to provide feature, function and benefit information to homeowners and set proper maintenance and performance expectations.

    May assist construction team members to ensure the proper preparation and quality control finish of each new home prior to delivery to homebuyers.

    Collaborate with Sales team members to ensure model homes are maintained in excellent condition and are presentable to homebuyers at all times.

    Update Customer Care database and/or IT application systems with scheduling dates, service providers, and other information required.

    Coordinate and schedule trade partners to perform necessary Customer Care repairs in the homeowners home. Create and confirm accurate schedules for Customer Care requests that may require more than one trade.

    Thoroughly understand scopes of work and engage trade partners to improve quality and efficiency.

    Perform minor home repairs, adjustments and modifications for homeowners. This may be a scheduled event, or it may occur during a homeowner emergency.

    Track and review industry trends and work with production and purchasing departments on improvement opportunities. Seize opportunities to benchmark and share best practices with other division offices and departments.

    Assist in maintaining a safe, civil and clean work environment within all work sites. Abide by individual employee safety policys, stay up to date with jobsite safety training and guidelines, and exercise the courage to intervene and report any unsafe work conditions.

    Regularly review Customer Care reports and data to identify and execute areas for improvement.

    Other duties as assigned.

    **Position Qualifications****:**

    High school diploma or general education degree (GED); or three to six months of demonstrated experience in home construction including Customer Care or repair; or equivalent combination of education and experience.

    A minimum of 1 year residential, customer care or construction field experience preferred, but not mandatory.

    Must posses a valid Drivers License.

    Frequent balancing, standing, walking, sitting, listening and speaking.

    Extensive driving from location to location.

    Occasional bending, kneeling, crawling, lifting and/or moving up to 50 pounds.

    **We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.**

    **We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.**

  • Elara Caring

    Patient Care Representative

    1 week ago

    Elara Caring Dallas, United States Full time

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Righ ...

  • Elara Caring

    Patient Care Representative

    1 week ago

    Elara Caring Dallas, United States

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Righ ...

  • Elara Caring Network

    Patient Care Representative

    1 week ago

    Elara Caring Network Dallas, United States

    Patient Care Representative. At Elara Caring, we care where you are and believe the best place for your care is where you live. We know theres no place like home, and thats why our teams continue to provide high-quality care to more than 60,000 pa Patient Care, Representative, Pa ...

  • AppFolio

    Customer Care Representative

    1 week ago

    AppFolio Dallas, United States

    ** Customer Care Representative** · Customer Care Dallas, Texas · **Description** · **Hi, Were AppFolio.** · Were innovators, changemakers, and collaborators. Were more than just a software company were a cloud-based powerhouse that creates products to make our customers live ...

  • Elara Caring

    Patient Care Representative

    1 week ago

    Elara Caring Dallas, United States

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Righ ...

  • Elara Caring

    Patient Care Representative

    1 week ago

    Elara Caring Dallas, United States

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Righ ...

  • Stellantis Financial Services US

    Customer Care Representative

    5 days ago

    Stellantis Financial Services US Dallas, United States

    Stellantis Financial Services (SFC) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Va ...

  • Elara Caring

    patient care representative

    1 week ago

    Elara Caring Dallas, TX , USA, United States

    At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Righ ...

  • Lennar

    Customer Care Representative

    5 days ago

    Lennar Dallas, United States

    Location: · Location: · Customer Care Representative in Dallas at Lennar Homes **Location:** · **Experience:** · 3 years **Job Description** · **Overview** · As a Customer Care Representative, you will be responsible for evaluating requests, scheduling trades to complete wo ...

  • Elara Caring

    Patient Care Representative

    1 week ago

    Elara Caring Dallas, United States

    Job Description · At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, ...

  • GuildQuality

    Customer Care Representative

    1 week ago

    GuildQuality Dallas, United States

    Created: Mar 8th 2021 **Customer Care Representative** · Full-time employee Dallas, TX · **Overview**: This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy o ...

  • Stellantis Financial

    Customer Care Representative

    1 week ago

    Stellantis Financial Dallas, United States

    Stellantis Financial Services (SFC) is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Va ...

  • ECS Transportation Group

    Customer Care Representative

    4 days ago

    ECS Transportation Group Dallas, United States

    Job Description · Job DescriptionThis position requires a highly capable administrative candidate with strong organizational skills and prior customer service, call center and scheduling experience. Responsibilities include high volume reservations via phone and email, scheduling ...

  • Global Payments Inc.

    Technical Care Representative 2

    1 week ago

    Global Payments Inc. Farmers Branch, United States

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...

  • Global Payments

    Senior Client Care Representative

    1 week ago

    Global Payments Dallas, United States

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...

  • Global Payments

    Senior Client Care Representative

    15 hours ago

    Global Payments Dallas, United States

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...

  • Mass Markets - MCI Company

    Dallas Telecom Customer Care Representative

    6 days ago

    Mass Markets - MCI Company Dallas, United States Part time

    TELCOM CUSTOMER CARE REPRESENTATIVE (PART-TIME)Here at MCI, we keep things light. We believe our customer service representatives are at their best when they're happy. This is an on-site call center position and a chance to work indoors in a fun and Customer Care, Representative, ...

  • Fresenius Medical Care

    Dialysis Dietitian

    1 day ago

    Fresenius Medical Care Dallas, United States Full time

    POSITION FEATURES: · Paid Training · No Weekends or Holidays · Some Travel · PURPOSE AND SCOPE: · Provides nutritional services for the facility's in-center and home patients as applicable in order to maximize the patient's nutritional status and improve clinical outcomes. Functi ...

  • Southwest Airlines

    Vice President Safety

    5 days ago

    Southwest Airlines Dallas, United States

    **Department**: Operations Division · Our Company Promise · We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. ...

  • Headway Workforce Solutions

    Part-Time Data Collectors

    4 days ago

    Headway Workforce Solutions Dallas, United States Part time

    Enjoy flexibility and variety in your work? Do you thrive in a fast-paced environment with a desire to make an impact in the retail industry? · Join a growing and diverse data collection team On behalf of our client, Headway Workforce Solutions is searching for Part-Time Data Co ...