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    Technical Care Representative 2 - Farmers Branch, United States - Global Payments Inc.

    Global Payments Inc.
    Global Payments Inc. Farmers Branch, United States

    2 weeks ago

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    Description

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

    Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

    We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

    Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

    Summary of This Role

    Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems.

    Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry.

    Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

    What Part Will You Play?


    • Resolve client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals and standard software-based systems, and provide standardized responses by utilizing established documentation and processes and begins to assist clients/merchants with technical support issues not included in the established documentation. Enters required and additional relevant information into databases while resolving customer issues.
    • Further develops knowledgebase to include newly implemented or revisions to POS products, policies, procedures, and regulations through the continued participation in on-going training and reference to online manuals. Begins to interpret polices, procedures, compliance and association regulations.
    What Are We Looking For in This Role?

    Minimum Qualifications


    • High School Diploma or Equivalent
    • Typically Minimum 2 Years Relevant Exp
    Preferred Qualifications


    • Typically Minimum 4 Years Relevant Exp
    • Previous customer service experience with a focus on payments industry
    What Are Our Desired Skills and Capabilities?


    • Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
    • Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
    • Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
    • Computer Skills - Basic computer skills
    • Industry Knowledge - Ability to develop basic payments industry knowledge
    • Research - Basic ability to research issues and resolve customer inquiries
    Global Payments Inc. is an equal opportunity employer.


    Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

    Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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