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    Service Manager - Orlando, United States - Fields Auto Group

    Fields Auto Group
    Fields Auto Group Orlando, United States

    2 weeks ago

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    Description
    Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort.

    What We Offer


    • Medical
    • Dental
    • Vision
    • Short and Long Term Disability
    • Paid Basic Life Insurance
    • 401(k) Plan
    • Personal Time Off
    • Growth opportunities
    • Paid Training
    • Employee vehicle purchase plans
    • Family owned and operated
    • Health and wellness
    • Saturday Lunches
    • Discounts on products and services

    RESPONSIBILITIES

    • Ensure customers receive prompt, courteous, and effective service
    • Serve as a liaison between technicians and customers
    • Take ownership of customers' experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer
    • Manage and hire technicians and service advisors
    • Interview and make new hires
    • Distribute work between technicians
    • Prioritize required services
    • Ensure customers have a positive dealership experience
    • Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
    • Spend quality time building relationships with the customers

    REQUIREMENTS

    • Technical automotive knowledge
    • No less than 4 year of Service Management Experience is required
    • Demonstrated ability to manage others
    • Organized and friendly personality
    • CDK experience a must
    • Dealership experience preferred

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, and reach with hands and arms; climb or balance; and talk or hear.
    • The employee frequently is required to stoop, kneel, crouch, or crawl.
    • The employee is occasionally required to sit.
    • The employee must regularly lift and/or move up to 40 pounds.
    • Specific vision abilities required by this job include close vision, and depth perception.
    • Test driving customer's vehicles

    Work Environment:

    • While performing the duties of the job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.
    • The noise level in the work environment is usually moderate.
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