Customer Service Manager - Seminole, United States - Sun-Tec Solar & Roofing

Description

Job Overview:
We are seeking a highly motivated and experienced Customer Service Manager to join our team.

As the Customer Service Manager, you will be responsible for overseeing the day-to-day operations of our customer service department and ensuring that our customers receive exceptional service.

This role requires excellent communication skills, strong problem-solving abilities, and a customer-focused mindset.


Duties:

• Develop and implement customer service policies and procedures to ensure consistent service delivery
• Handle escalated customer inquiries or complaints, resolving issues in a timely and satisfactory manner
• Collaborate with other departments to improve overall customer experience and satisfaction
• Maintain accurate records of customer interactions and transactions
• Stay uptodate with industry trends and best practices in customer service

Qualifications:

• Previous experience in over the phone customer service
• Strong leadership skills
• Excellent communication skills, both verbal and written
• Proven track record of delivering exceptional customer service
• Ability to multitask and prioritize in a fastpaced environment
• High school diploma or equivalent

Pay:
$ $20.00 per hour

Expected hours: 40 per week


Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

People with a criminal record are encouraged to apply


Ability to Relocate:

• Seminole, FL 33777: Relocate before starting work (required)

Work Location:
In person