Jobs
>
Richmond

    Operations Coordinator - Richmond, United States - Hobbs & Associates, Inc.

    Hobbs & Associates, Inc.
    Hobbs & Associates, Inc. Richmond, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    Job Title: Operations Coordinator
    Job Location: Richmond, VA
    Reports To: Operations Administration Leader
    FLSA Status: Exempt

    Job Type: Full Time


    The primary goal of this position is to contribute to the success of the company by providing internal support to our team of HVAC Service Technicians. Under the supervision of the Operations Administration Leader, the Operations Coordinator will serve as both the internal support and the scheduler for the Service Technicians. The Operations Coordinator will manage resources including equipment and people for the successful service contracts with our customers.


    RESPONSIBILITIES
    This role is responsible for the following:

    • Provide customer coordination and scheduling for service request received through our Service phone line and email.
    • Support the customer service process by working extensively with all departments as necessary.
    • Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively.
    • Coordinate equipment startup and service with our Service Technicians and Customers.
    • Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests.
    • Complete required data entry for the purposes of billing to the customers and documenting warranty claims.
    • Manage material procurement with manufacturers, ordering, release, and warranty management.
    • Follow up consistently to complete assigned duties.
    • Coordinate the transportation movements of the Technician teams.
    • Provide quotes for customers
    • Forecast workload
    • Que Completed Work Orders for Invoicing
    • Keep Operations Work in Progress up to date.

    REQUIREMENTS
    The best candidate for this position will meet the following requirements:

    • 2+ years' experience dispatching teams and/or similar scheduling.
    • Must demonstrate excellent communication skills and a positive and friendly customer service manner.
    • Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities.
    • Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment.
    • Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement.
    • HVAC parts/equipment experience preferred.

    COMPETENCIES

    • Time Management- Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
    • Conflict Resolution- Steps up to conflicts, seeing them as opportunities. Reads situations quickly. Good at focused listening. Can hammer out tough agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.
    • Interpersonal Skills- Relates well to all kinds of people, up, down, and sideways, inside and outside the organization, builds appropriate rapport, builds constructive and
      effective relationships, uses diplomacy and tact, can diffuse even high-tension situations comfortably.
    • Planning- Accurately scopes out the length and difficulty of tasks and projects, sets objectives, and goals and breaks down work into the process steps necessary to get things done.
    • Action Oriented- Enjoys working hard. Is action-oriented and full of energy for the things seen as challenging. Seizes more opportunities than others. Reacts quickly to critical situations.


    Hobbs & Associates, Inc. is an Equal Opportunity Employer.

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Vision insurance
    • EAP
    • Pet Insurance
    • STD/LTD
    • Critical Illness/Accident
    • PTO
    • Employee Development
    Company DescriptionHobbs & Associates provides heating ventilation and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architect-design firms, and business owners. We work with our business partners to create enduring community infrastructure such as schools and colleges, hospitals, military and municipal structures, entertainment venues, hotels, and multi-family housing.

    Company Description

    Hobbs & Associates provides heating ventilation and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architect-design firms, and business owners. We work with our business partners to create enduring community infrastructure such as schools and colleges, hospitals, military and municipal structures, entertainment venues, hotels, and multi-family housing.
  • Saint Joseph's Villa

    Operations Coordinator

    1 week ago

    Saint Joseph's Villa Richmond, United States

    **JOB SUMMARY** · Under the supervision of the Senior Director, this position is responsible for providing high-level administrative and clerical support for the service. Overall responsibility includes establishing systems for organizing and implementing multiple tasks and proje ...

  • VHB

    Workplace Operations Coordinator

    1 week ago

    VHB Richmond, United States

    Overview: · **ABOUT THE POSITION** · The Workplace Operations Coordinator is responsible for day-to-day interactions with various employees, contractors, and vendors regarding facilities projects throughout the region. Within this fast-paced environment, this position must handle ...

  • Virginia Commonwealth University

    Business Operations Support Coordinator

    2 weeks ago

    Virginia Commonwealth University Richmond, United States

    **VCUPD has an exciting opportunity for a Business Operations Support Coordinator to join our team** · VCU is unlike any university you have ever seen. We bring curiosity, passion and an unrelenting drive to discover the ideas others can't. We envision a future that is unbound by ...

  • CarMax

    Coordinator Ii, Central Business Operations

    2 weeks ago

    CarMax Richmond, United States

    8901 - Corp Office West Crk Tuckahoe Creek Parkway, Richmond, Virginia, 23238 · CarMax, the way your career should be · **About this job** · CarMax is seeking a Coordinator II in Central Business Operations at our Home Office in Richmond, Virginia. The Coordinator II role plays a ...

  • University of Richmond

    Operations Coordinator

    6 days ago

    University of Richmond Richmond, United States

    Operations Coordinator · SUMMARY: · Provides administrative oversight, guidance, and support to the Health & Well-being Unit and the Associate Vice President - Health & Well-being. This position works independently on multiple high-priority assignments and projects, maintains r ...

  • University of Richmond

    Operations Coordinator

    1 week ago

    University of Richmond Richmond, United States

    Operations Coordinator SUMMARY:Provides administrative oversight, guidance, and support to the Health & Well-being Unit and the Associate Vice President - Health & Well-being. This position works independently on multiple high-priority assignments and projects, maintains records ...

  • University of Richmond

    Operations Coordinator

    1 week ago

    University of Richmond Richmond, United States

    Operations Coordinator · SUMMARY: · Reporting to the Associate Director of Admission for Operations, the Operations Coordinator serves as an integral member of the Office of Admission Team. The position supports office-wide data, system, and processing needs related to prospec ...

  • Net@Work

    People Operations Coordinator

    2 weeks ago

    Net@Work Richmond, United States

    Net at Work provides next-generation technology solutions and services that enable our clients to unleash the power of their businesses. These solutions are customized to meet the demands of specific industries through the integration of best-of-breed applications. With expertise ...

  • Kinsale Insurance Company

    Brokerage Operations Coordinator

    3 weeks ago

    Kinsale Insurance Company Richmond, United States

    Are you looking for upward mobility in the Insurance Industry? Are you interested in high growth and endless career potential? Kinsale Insurance is an excess and surplus (E&S) lines insurance company located in Richmond, VA. We pride ourselves on our high-quality, high-touch cust ...

  • City of Richmond VA

    Field Operations Coordinator

    3 weeks ago

    City of Richmond VA Richmond, United States

    The City of Richmond Department of Public Utilities Customer Service Field Operations Division is seeking qualified candidates to fill two (2) Utilities Tech Services Specialist positions. The selected candidates will be responsible for dispatching s Operations Coordinator, Opera ...

  • LVMH

    Operations Coordinator- Richmond

    6 days ago

    LVMH Richmond, United States

    Poste · Overview: · At Tiffany, our employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience ( Creating Connections, Providing Personalized Experiences and ...

  • Eaton

    District Operations Coordinator

    1 week ago

    Eaton Richmond, United States

    Eaton's ES AMER ESS division is currently seeking a District Operations Coordinator. · The expected annual salary range for this role is $73,000 - $100,000 a year. · Please note the salary information shown above is a general guideline only. Salaries are based upon candidate sk ...

  • The Endowment Project

    Finance & operations Coordinator

    2 weeks ago

    The Endowment Project Richmond, United States

    Job Description · Job DescriptionAbout The Endowment Project (TEP): · The Endowment Project is a dynamic, mission-driven social enterprise with the mission to build for public high schools in the US the same fundraising infrastructure that fuels US colleges and private high schoo ...

  • City of Richmond, VA

    Field Operations Coordinator

    2 weeks ago

    City of Richmond, VA Richmond, United States

    Salary : $45, $59,820.80 Annually · Location : Richmond, VA · Job Type: Full-Time · Job Number: 35M · Department: Public Utilities · Opening Date: 05/03/2024 · Closing Date: 5/17/2024 11:59 PM Eastern · Are you Richmond R.E.A.D.Y? · Respect. Equity. Accountability. Divers ...

  • State of Virginia

    Business Operations Support Coordinator

    2 weeks ago

    State of Virginia Richmond, United States

    VCUPD has an exciting opportunity for a Business Operations Support Coordinator to join our team · VCU is unlike any university you have ever seen. We bring curiosity, passion and an unrelenting drive to discover the ideas others can't. We envision a future that is unbound by tra ...

  • Virginia Commonwealth University

    Business Operations Support Coordinator

    3 weeks ago

    Virginia Commonwealth University Richmond, United States

    VCUPD has an exciting opportunity for a Business Operations Support Coordinator to join our team · VCU is unlike any university you have ever seen. We bring curiosity, passion and an unrelenting drive to discover the ideas others can't. We envision a future that is unbound by tra ...

  • State of Virginia

    Maintenance & Operations Coordinator - #BVI00080

    1 week ago

    State of Virginia Henrico, United States

    Title: Maintenance & Operations Coordinator - #BVI00080 · State Role Title: Trades Technician IV · Hiring Range: Minimum Starting Salary is $47,000 commensurate with experience. · Pay Band: 4 · Agency: Dept for Blind/Vision Impaired · Location: Blind & Vision Impaired · Agency We ...

  • Douglas Aquatics

    Pool/ Aquatics Operations Coordinator

    1 week ago

    Douglas Aquatics Richmond, United States

    Job Description · Job DescriptionDescription:The Operations Coordinator is responsible for the operations of a single facility for the swim season. They handle the day-to-day management tasks associated with the pool that includes maintenance and direct client relations. They mus ...

  • CarMax

    Coordinator, Central Business Operations

    1 week ago

    CarMax Richmond, United States

    8901 - Corp Office West Crk Tuckahoe Creek Parkway, Richmond, Virginia, 23238 · CarMax, the way your career should be · **About this job** · CarMax is seeking a Coordinator I in Central Business Operations at our Home Office in Richmond, Virginia. The Coordinator I role plays ...

  • CarMax

    Coordinator, Central Business Operations

    2 weeks ago

    CarMax Richmond, United States Full time

    8901 - Corp Office West Crk Tuckahoe Creek Parkway, Richmond, Virginia, 23238CarMax, the way your career should be About this job · CarMax is seeking a Coordinator I in Central Business Operations at our Home Office in Richmond, Virginia. The Coordinator I role plays a critical p ...