Jobs
>
Los Angeles

    Customer Account Service Representative - Los Angeles, United States - Epson America

    Epson America
    Epson America Los Angeles, United States

    2 weeks ago

    Default job background
    Description

    Customer Account Service Representative

    Location:
    Los Alamitos, CA, US

    Requisition ID:

    5201


    Company:
    Epson America, Inc


    Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Customer Account Service Representative to join our Customer Account Services team.

    The Customer Account Service Representative is responsible for providing front line customer contact in processing parts orders and inquiries and ensuring rapid and accurate delivery of orders to all customers, administration of service programs, and customer problem resolution.

    This position will be based out of Epson America's headquarters in Los Alamitos, CA with the opportunity for a hybrid work schedule.


    Principal Accountabilities
    In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:

    Customer Order Processing

    • Manager orders from inception to customer delivery
    • Process orders efficiently within required time periods
    • Document and communicate special instructions to the warehouses.
    • Follow through with order issues to ensure timely deliveries which includes:
    • Collaborating with Credit Department regarding credits, debits and credit holds
    • Communicating directly with Sales Operations regarding pricing and/or allocation issues.
    • Working closely with carriers to identify root cause of mis-ships and late deliveries.
    • Ensure any special order requirements and scheduling requirements are followed. and properly recorded in SAP.

    Monitor and manage Back Orders

    • Check order fulfillment prior to delivery to ensure that product that is in stock is allocated
    • Work in coordination with the Allocation Administrator to ensure priority orders are filled accordingly
    • Work with the inventory planners when necessary to determine when reworks or inbounds are available
    • Manage back orders daily and release to warehouse on specific schedule per respective account
    • Regularly review back ordered product in order to ensure product is filled once received by the warehouse. This includes product that was originally on allocation when the order was created and product that might have been received into a different plant

    Customer Management

    • Customer response times met
    email responses and returned phone calls within two hours

    • Ensure customer reports are completed and provided to the customer by the customers requested deadlines

    Account Management

    • Update and maintain customer profiles.
    • Research and provide credits and debits to the customer
    • RMAs are to be processed and provided to the customer

    Required Skills & Experience

    • SAP experience required
    • 2+ years strong customer service experience
    • Completion of program at a community college, technical, or commercial school or equivalent experience
    • Order Processing experience within SAP required- placing an order, checking availability of product, serial numbers, freight carriers, etc.
    • Familiarity with Electronic Data Interchange (EDI) & Business-to-Business (B2B)
    • Sustaining a relationship with Returns department in order to resolve complex return issues, on-authorized returns and non-compliant product
    • Substantial knowledge of logistics.

    Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.

    IND2


    Nearest Major Market: Orange County


    Nearest Secondary Market: Los Angeles


    Job Segment:

    Customer Service Representative, Warehouse, Sales Rep, ERP, Sales Operations, Customer Service, Manufacturing, Sales, Technology

    #J-18808-Ljbffr
  • Marriott International, Inc

    Guest Service Representative

    3 days ago

    Marriott International, Inc Los Angeles, United States

    **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Sheraton Grand Los Angeles, 711 S Hope St, Los Angeles, California, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Pos ...

  • Always Evolving Management Inc.

    Customer Service Representative

    2 weeks ago

    Always Evolving Management Inc. Los Angeles, United States

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSR ...

  • Airport Marina Honda

    Customer Service Representative

    2 weeks ago

    Airport Marina Honda Los Angeles, United States

    Airport Marina Honda has a great opportunity with great pay and fabulous benefits for the position of Customer Service Representative. · - The Customer Service Representative is responsible for ensuring customer satisfaction and communicating with our service customers. · - Must ...

  • FiservINC

    Customer Service Representative

    2 weeks ago

    FiservINC Los Angeles, United States

    we are seeking a Remote customer Service Representative to join our team in Fiserv INC. · This full-time entry-level position requires 0 years of experience, making it an ideal opportunity for recent graduates or individuals looking to start a career in customer service. · Additi ...

  • CELLMART LLC

    Account Service Representative

    2 weeks ago

    CELLMART LLC Los Angeles, United States

    **At A Glance** · **Potential for six figure income** · - Full-time Account Executive role, ideal for self-motivated sales professionals who enjoy being on the go. · - As a liaison between Spectrum, CellMart and Retailers, play an integral role in the success of all parties invol ...

  • Angelino's Coffee

    Customer Service Representative

    2 weeks ago

    Angelino's Coffee Los Angeles, United States

    **Must be able to be trained on-site in Los Angeles. Work from Los Angeles office once a week. Training will be on site for two weeks.** · **Must be Experienced** in using CRM tools such as Zendesk, Olark, Salesforce, or any other CRM software. · Angelino's Coffee is a fast-growi ...

  • Hassan & Sons Inc

    Customer Service Representative

    1 week ago

    Hassan & Sons Inc Los Angeles, United States

    BASIC PURPOSE: · Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company's day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer ...

  • AW Collision

    Customer Service Representative

    2 weeks ago

    AW Collision Los Angeles, United States

    AW Collision has an immediate job opening for a Customer Service Representative. We are looking for an experienced professional who has previous experience with Collision Repair shop office duties. Must have excellent customer service skills, be detailed oriented, dependable, and ...

  • Descanso Gardens Foundation

    Guest Services Representative

    1 week ago

    Descanso Gardens Foundation Los Angeles, United States

    **Position**:Guest Services Representative · **Department**:Guest Services · **Status**:Part-Time, Non-Exempt, 26 hours weekly · **Reports to**:Guest Services Managers · **JOB DESCRIPTION**: · Descanso Gardens seeks a Guest Services Representative to provide excellent front-line ...

  • ABM Industries

    Customer Service Representative

    2 weeks ago

    ABM Industries Los Angeles, United States

    **JOB DESCRIPTION** · **Payrate**: $19.28 per hour. · - The pay listed is the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data. _ · **Benefit Information**:ABM offers ...

  • VCA Animal Hospitals

    Client Service Representative

    5 days ago

    VCA Animal Hospitals Los Angeles, United States

    **Job Description**: · Client Service Representative · We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. ...

  • Kreg Therapeutics LLC

    Field Service Representative

    2 weeks ago

    Kreg Therapeutics LLC Los Angeles, United States

    : · **_ Our mission is to help hospitals improve the management and outcomes of their most complex patients._** · - Kreg's Beds provide an innovative modality to get complex patients out of bed, mobilized and stabilized so they can progress to PT, LTACH, and ultimately home. Beca ...

  • Gracelight Community Health

    Patient Services Representative

    1 week ago

    Gracelight Community Health Los Angeles, United States

    The Patient Service Representative (PSR) works under the direction of the Health Center Manager. The PSR is responsible for ensuring internal and external clients are provided with exceptional customer service. Duties include, but are not limited to performing patient intake, col ...

  • UCLA Health

    Patient Services Representative

    5 days ago

    UCLA Health Los Angeles, United States

    **Description** · As a Patient Services Representative, you will report directly to the Clinic Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: · - acting as a liai ...

  • alphapro technology, a.p.r., inc.

    Patient Services Representative

    2 weeks ago

    alphapro technology, a.p.r., inc. Los Angeles, United States

    Job Summary: · **Duties**: · - Greet patients and visitors in a professional and friendly manner · - Schedule patient appointments and procedures efficiently · - Verify patient insurance coverage and process payments · - Maintain patient records with accuracy and confidentiality ...

  • EXPRESS ELECTRICAL SERVICES

    Customer Service Representative

    1 week ago

    EXPRESS ELECTRICAL SERVICES Los Angeles, United States

    Looking to **TRADE UP** to a better opportunity? · **EXPRESS ELECTRICAL SERVICES** is a small business in Los Angeles, CA looking to find the best Customer Service Representatives in the area. · **Qualifications**: · - No experience necessary · - Customer Service · - Demonstrate ...

  • VCA Animal Hospitals

    Client Service Representative

    2 weeks ago

    VCA Animal Hospitals Los Angeles, United States

    Job Description: Client Service Representative · We want YOU Come join our fun, experienced, patient, kind, compassionate team. VCA Brentwood Animal Hospital is seeking a Client Service Representative to help care for clients and patients. Come grow your interpersonal skills alon ...

  • Jenni Kayne

    Customer Service Representative

    2 weeks ago

    Jenni Kayne Los Angeles, United States

    Jenni Kayne is a California-based lifestyle brand that aims to empower an elevated approach to everyday living. Whether it's our edited style ethos or coveted interiors sensibility, we work hard to create a world that's inviting and intentional. From our stores across the country ...

  • alphapro technology, a.p.r., inc.

    Patient Services Representative

    6 days ago

    alphapro technology, a.p.r., inc. Los Angeles, United States

    Job Location:8635 West Third Street #590W Los Angeles, CA 90048 · Schedule: Required Qualifications: · - Experience with medical insurance, referral processes, and benefit plans · - 1 year of recent experience working in an outpatient clinic or medical office setting · - Ability ...

  • alphapro technology, a.p.r., inc.

    Patient Services Representative

    2 weeks ago

    alphapro technology, a.p.r., inc. Los Angeles, United States

    REQUIRED: · - Prior 2 years' experience scheduling surgeries/operations · - Experience utilizing EPIC EMR system for scheduling and patient communications · - Skill in setting priorities which accurately reflect the relative importance of job responsibilities · - Ability to estab ...