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    Full-Time Client Services Representative - Knoxville, United States - Innovetive Petcare

    Innovetive Petcare
    Innovetive Petcare Knoxville, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Full-Time Client Services Representative (NIGHT-SHIFT)

    Department: Receptionists

    Employment Type: Full Time

    Location: Knoxville, Tennessee

    Compensation: $17.00 / hour

    Description

    Client Service Representatives (CSRs) are the first point of contact for all clients needing assistance. Our job is to act as a liaison between owners and the medical team that is caring for their pet.

    This is a fast-paced position as we are an integral part to a busy hospital with many different teams and departments.

    This opening is for a night shift position.

    Some of the responsibilities you will own in this role:
    • Provide friendly, quality customer care to patients and clients
    • Process invoices payments
    • Answer phones, schedule appointments, and obtain all necessary medical history
    • Determine the status of the patient's immunizations and tests
    • Communicate with the doctor and technical staff on the patient's arrival and necessary treatments
    • Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
    • Accurately input data into computer software
    • Maintain the cleanliness of the lobby and exam rooms
    • Work with all departments, helping to organize referral scheduling, direct questions, and relaying any further information or requests
    • This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*
    Qualifications:
    • Must have weekend and holiday availability
    • Strong customer service and reception experience
    • A history or knowledge basis in veterinary medicine is preferred
    • Strong communication and organization skills
    • The ability to multi-task
    • Conflict resolution skills
    • Willing to move frequently in a fast-paced atmosphere
    • High school diploma
    • Weekend availability as needed
    • Must be able to lift 30-50 pounds
    Benefits
    • Paid time off
    • Health insurance
    • Dental Insurance
    • Vision insurance
    • Employee discounts
    • Flexible schedules
    • 401K with company match
    • Training and Career development
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