Jobs
>
Customer Service Representative
>
Knoxville

    Customer Service Representative - Knoxville, United States - Southland Transportation

    Southland Transportation
    Southland Transportation Knoxville, United States

    2 weeks ago

    Default job background
    Description

    Business Development Knoxville - Terminal **Customer Service Representative (Knoxville, TN)**

    **Job Summary**

    We are seeking an Account Manager to grow with us for 1st shift essential employment in our Knoxville, TN office. This position is a 40-hour work week on a traditional 1st shift schedule in a fast-paced work environment. It will allow you to lend your individual talents to a team setting.

    ***Bring a positive attitude with the ambition to be a top earner.*** Qualified candidates will possess the ability to problem solve and communicate effectively and in a timely fashion. Ideal candidates will have at least one year of experience in the transportation and logistics industry, with a qualified knowledge of the pricing and quoting process for their customer base.

    Competitive compensation package is offered that includes rapid career advancement, aggressive compensation plans that *you* determine, a full benefits package (BCBS Medical, dental, vision, short & long term disability, supplemental life insurance coverage) along with a 401(k) with employer match.

    Please include resume in .DOC or .PDF format for consideration.

    **Duties and Responsibilities**

    Ability to consistently solicit business from customer base on a regular schedule

    Interacts with customers via telephone, email, or online chat, to provide support and information on products or services.

    Collects and builds load orders in our transportation management software, TMW, from customers for new or additional freight services.

    Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the salesperson assigned to that customers account or other appropriate staff.

    Ensures that appropriate actions are taken to resolve customers problems and concerns.

    Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

    Communicate with Operations and Business Development departments to see what their immediate and future needs are daily.

    + Performs other related duties as assigned.

    + Develop regular call schedule with Business Development Department

    + Contact customers as needs of the planning department dictate

    + Quote Spot bid rates

    + Follow-up if bid freight is not tendered

    + Track customers response for weekly report

    Excellent communication skills including active listening.

    Service-oriented and able to resolve customer grievances.

    Proficient computer skills with the ability to learn new software.

    Clear and concise written and oral communication skills are required for this role. The ideal candidate will be detailed and deadline oriented, be self motivated and and self starter, have proficient computer skills with the ability to analytically think and provide solutions for client partners while working in a fast paced environment.

    **Benefits (waiting period will apply)**

    401(k)

    401(k) matching

    Dental Insurance

    Disability Insurance

    Health Insurance

    Life Insurance

    Paid Vacation

    Bonus Program

    Vision Insurance

    **Job Type:** Full Time

    **Schedule:** 40 Hour Work Week - 8AM-5PM Monday through Friday

    **Education:** High School Diploma or equivalent (Minimum, experience required), Associates Degree or higher (Preferred)

    **Work Location:** One location

    ***Pay Determined by Attitude and Experience***

    **Health & Safety Precautions**

    Personal Protective Equipment provided or required

    Social distancing guidelines in place

    Virtual Meetings

    Sanitizing, disinfecting or cleaning procedures in place

    ****

    **This Role is Ideal for Someone Who Is**

    A Collaborator Can work in a team environment, or independently.

    Dependable, Reliable, Responsible

    Flexible Enjoys doing tasks that requires frequent shifts in direction

    High Stress Tolerance Thrives in a high pressure environment

    A Negotiator Ability to develop relationships quickly and at all levels.

    Organized Ability to prioritize workload/multi-task

    Outgoing Enjoys interacting with people across all communication mediums

    Technology Savvy Comfortable using multiple applications on a PC Computer, not apprehensive about utilizing new technology as it is introduced.

    **Physical Requirements**

    Prolonged periods sitting at a desk and working on a computer.

    Must be able to lift up to 15 pounds at times.

    Southland is one of the South East's top transportation companies offering employees growth and training opportunities in a professional, fast paced working environment. Family owned and operated, when you work with Southland you get the best of both worlds: a company that's big enough to provide the technology and opportunities you need, but small enough that we know you by name.

    Southland is an equal opportunity employer. All applicants are considered without regard to race, color, religion, sex, national origin, age, marital or veteran status, disability, or any other legally protected status. Job applications are kept on file for 30 days. After 30 days, or if you are applying for a different position, you must complete a new application to be considered for a position.

    Company Website:

    Department Business Development Role Account Manager Locations Knoxville - Terminal

  • 21st Mortgage Corporation

    Insurance Customer Service Representative

    1 week ago

    21st Mortgage Corporation Knoxville, United States

    **Description of job duties**: · Answer inbound phone calls from customers, insurance companies or other departments. Process policies daily from Insurance New Loans Queue. Monitor and process requests in Titan Estimates queue to prepare insurance estimates and quote documents fo ...

  • Pilot Flying J

    Guest Services Representative

    2 weeks ago

    Pilot Flying J Knoxville, United States

    Company Description. Pay Rates Starting between: $ $20.88 / hour Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian province Guest Service, Representative, Guest ...

  • Imperial Dade

    Customer Service Representative

    2 weeks ago

    Imperial Dade Knoxville, United States

    You will:Answer customers' calls in a prompt, friendly, and professional manner. Interface with customers by telephone, electronically, or face-to-face. Assist in increasing sales and profitability for each account by suggesting new and complementary Customer Service Representati ...

  • Randstad North America, Inc.

    Customer Service Representative

    2 weeks ago

    Randstad North America, Inc. Knoxville, United States

    Do you have expereince entering in cuctomer purchase orders and handling customer communication? If so this might be the position for you The customer service representative position is responsible for processing orders, generating invoices, answeri Customer Service Representativ ...

  • Palmer-Donavin

    Customer Service Representative

    2 weeks ago

    Palmer-Donavin Knoxville, United States

    Overview · Discover Palmer-Donavin · Established in 1907, Palmer-Donavin is a leader in building material distribution and fabrication. Headquartered in Columbus, OH, Palmer-Donavin has 13 locations spread throughout the Midwest and Southeast Regions. As an Employee-Owned busines ...

  • Randstad North America, Inc.

    Customer Service Representative

    2 weeks ago

    Randstad North America, Inc. Knoxville, United States

    As a Customer Service Representative specializing in payments, you will be responsible for assisting customers with various payment-related inquiries, concerns, and transactions. You will play a crucial role in ensuring seamless payment processes, re Customer Service Representati ...

  • XPO Logistics

    Customer Service Representative

    2 weeks ago

    XPO Logistics Knoxville, United States

    Bill shipments pursuant to applicable tariffs and pricing agreements Recognize and resolve documentation errors Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions Perfor Customer Service Representati ...

  • Edfinancial Services

    Customer Service Representative

    6 days ago

    Edfinancial Services Knoxville, United States

    Edfinancial Services of Knoxville, TN is looking to hire 20 full-time Customer Service Representatives. Are you a customer service rockstar who is ready to make a big impact by helping customers? Would you like to join a stable and growing local company where there is potential f ...

  • The Trust

    Customer Service Representative

    2 weeks ago

    The Trust Knoxville, United States

    **Customer Service Representative** · Operations Knoxville, Tennessee Job Title: Customer Service Representative Why We Exist · Reports To: CSR Supervisor · Approved By: CSR Supervisor · Classification: Full Time Non-Exempt · Core Purpose · The Customer Service Representati ...

  • Community Health Systems

    Customer Service Representative

    3 weeks ago

    Community Health Systems Knoxville, United States Full time

    Community Health Systems - JobID: 2a5d d66-5e1baa8ff31b [Medical Office Assistant] As a Customer Service Representative at CHS, you'll: Answer inbound calls from patients, insurance companies and attorneys; Make outbound Early Out Self-Pay calls, to collect on patient balances; P ...

  • Family Dollar

    customer service representative

    3 weeks ago

    Family Dollar Knoxville, United States

    Family Dollar E MAGNOLIA AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash reg ...

  • General Shale

    Customer Service Representative

    2 weeks ago

    General Shale Knoxville, United States

    ** Customer Service Representative** · **Job Category****:** Sales/Marketing **Requisition Number****:** INSID001325 Showing 1 location **Job Details** · **Description** · General Shale, Inc., the nations leading brick and masonry materials manufacturer, is seeking an Inside S ...

  • East Tennessee Children's Hospital

    customer service representative

    1 week ago

    East Tennessee Children's Hospital Knoxville, United States

    BASIC PURPOSE OF THE JOB · Responsible for accurate collections of Physician Receivables. Give feedback to team lead on ways to improve daily processes and improve collections. Able to work in a team environment and problem solve. Ensures timely processing of past due accounts t ...

  • Cascade Enterprises

    Customer Service Representative

    4 weeks ago

    Cascade Enterprises Alcoa, TN, United States Freelance

    Currently, I am looking for a **Customer Service Representative (m/f/d)** for my client, one of the leading insurance brokers for special risks in the areas of sports, film, television, entertainment, and real estate, located in Alcoa, TN. · My client values respectful collaborat ...

  • Randstad

    customer service representative

    1 week ago

    Randstad Knoxville, United States

    customer service representative. · knoxville , tennessee · posted april 12, 2024 · job details · summary · $16 - $17 per hour · temporary · high school · category office and administrative support occupations · referenceAB_4512856 · job details · As a Customer Service Representat ...

  • Family Dollar

    customer service representative

    2 weeks ago

    Family Dollar Knoxville, United States

    Family Dollar N BROADWAY ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regi ...

  • Turkey Creek Medical Center

    Customer Service Representative

    1 week ago

    Turkey Creek Medical Center Knoxville, United States Full time

    Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to Customer Service Representati ...

  • Caliber Collision Repair Services

    Customer Service Representative

    1 week ago

    Caliber Collision Repair Services Knoxville, United States

    Service Center. Knoxville - West. WHATS IN IT FOR ME? Benefits from day one: Immediately eligible for medical, dental and vision. Industry Comparable Pay Paid weekly and eligible for overtime. Paid Vacation & Holidays Begin accruing day 1 Career Customer Service Representative, C ...

  • Pilot Flying J

    Guest Services Representative

    1 week ago

    Pilot Flying J Knoxville, United States

    Pilot Flying J - - [Front Desk Agent / Concierge] As a Guest Services Representative at Pilot Flying J, you'll: Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation; Model behaviors that support the company ...

  • Community Health Systems

    Customer Service Representative

    3 weeks ago

    Community Health Systems Knoxville, United States

    Community Health Systems - JobID: 37cfdd3b-fcff-4cf9-b818-c45fbac0a11c [Medical Office Assistant] As a Customer Service Representative at CHS, you'll: Answer inbound calls from patients, insurance companies and attorneys; Make outbound Early Out Self-Pay calls, to collect on pati ...