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    customer service representative - Knoxville, United States - Randstad

    Randstad
    Randstad Knoxville, United States

    5 days ago

    Default job background
    Description
    customer service representative.

    knoxville , tennessee

    posted april 12, 2024

    job details

    summary

    $16 - $17 per hour

    temporary

    high school

    category office and administrative support occupations

    referenceAB_4512856

    job details


    As a Customer Service Representative specializing in payments, you will be responsible for assisting customers with various payment-related inquiries, concerns, and transactions.

    You will play a crucial role in ensuring seamless payment processes, resolving payment-related issues, and providing exceptional customer service to enhance customer satisfaction and retention.


    salary:
    $16 - $17 per hour


    shift:
    First

    work hours: 8 AM - 5 PM


    education:
    High School

    Responsibilities


    Provide prompt and courteous assistance to customers regarding payment-related inquiries, including but not limited to billing, account balances, payment methods, transaction status, and payment processing.

    Process customer payments accurately and efficiently using designated payment systems or platforms, ensuring adherence to company policies and procedures.


    Investigate and resolve payment discrepancies, billing errors, and payment disputes in a timely manner, maintaining a high level of accuracy and attention to detail.


    Communicate with customers via various channels (phone, email, chat) to address payment-related concerns, provide payment reminders, and offer solutions to facilitate successful payment transactions.

    Maintain comprehensive and accurate records of customer interactions, payment transactions, and resolutions in the company's database or CRM system.


    Educate customers on payment options, payment terms, late fees, and any applicable penalties, ensuring clarity and understanding to promote compliance and timely payments.


    The essential functions of this role include:
    working up to 5 hrs of overtime per week

    Skills

    Active Listening

    Telephone Etiquette

    Empathy

    Typing Skills

    Basic Software Skills

    Basic Computer Skills

    Client Service

    Customer Service

    Customer Relations

    Follow-up

    Payments/Cash Posting

    Qualifications

    Years of experience: 2 years


    Experience level:
    Experienced

    Randstad is a world leader in matching great people with great companies.

    Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

    Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

    Equal Opportunity Employer:

    Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

    If you require a reasonable accommodation to make your application or interview experience a great one, please contact


    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

    In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

    Applications accepted on ongoing basis until filled.

    get in touch

    we are here to help you with your questions.

    KR

    kyrstie remington
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