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    Customer Service Representative - Knoxville, United States - Palmer-Donavin

    Palmer-Donavin
    Palmer-Donavin Knoxville, United States

    3 weeks ago

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    Description

    Overview


    Discover Palmer-Donavin

    Established in 1907, Palmer-Donavin is a leader in building material distribution and fabrication. Headquartered in Columbus, OH, Palmer-Donavin has 13 locations spread throughout the Midwest and Southeast Regions. As an Employee-Owned business, we take pride in our culture of high performing and engaged employees who make Palmer-Donavin a great place to work.

    Professional Growth

    We live by our tagline, We Deliver More. We believe the work we do is more than "just a job". At Palmer-Donavin, we make professional development and growth a priority by offering robust training programs, investing in our employees' continuing education and providing rewarding career paths that allow employees to reach their full potential. We are proud to share that our management ranks are filled with employees who have developed through the organization.

    Customer Service Representative

    We are seeking a customer service representative to join our team. This role will be part of our inside sales department and will report to the shift supervisor. Don't miss this opportunity to join an amazing culture and elevate your career while making a difference in the industry at Palmer-Donavin.

    Shift: Monday-Friday 8:30am-5:00pm (Overtime Required As Business Dictates)

    Benefits

    • Quarterly Company Performance Bonus
    • Overtime
    • Weekly Pay
    • Employee Stock Ownership Plan (ESOP)
    • Up to 112 Hours of PTO in First Year
    • 401(k) Retirement Plan with Company Matching
    • Employee Discounts on Wide Range of Home Building Materials
    • Health, Dental, and Vision Coverage
    • Life & Disability Insurance
    • Parental Leave
    • Wellness Program
    • Safety Bonus
    • Ongoing Training and Development
    • And Much More

    Responsibilities


    The Customer Service Representative is a part of our Inside Sales team and the day-to-day point of contact with customers in a wholesale business-to-business environment. You will help customers with order placement by answering customer questions concerning product lines, pricing, credit terms, delivery schedules, product uses, and inventory levels. This position also serves as support to our Outside Sales staff.

    Other responsibilities of the Customer Service role include:

    • Checking inventory records to determine availability of requested merchandise
    • Keeping records of customer interactions and transactions
    • Entering orders and recording comments as well as actions taken
    • Upselling and suggesting add-ons or related products
    • Resolving customer service issues or billing complaints
    • Exchanging merchandise, refunding money, and adjusting bills
    • Initiating product procurement for approval of inter-branch transfer of merchandise
    • Notifying appropriate purchasing agents when supplies of specific items are low
    • Sending out product samples and literature

    Qualifications


    This is an Entry Level Inside Sales opportunity – No previous experience is required. We are seeking highly motivated candidates who have the drive, desire, and motivation to learn and grow in an exciting role with a solid company. You must have a strong customer service focus and possess proactive problem solving skills. Qualified candidates should be hardworking and able to quickly adapt to change in a fast-paced environment.

    Other requirements of the Customer Service role include:

    • High school diploma or equivalent certification
    • College courses or equivalent training and experience, a plus
    • Previous sales and/or customer service skills, a plus
    • Excellent time management and organizational skills
    • General knowledge of Microsoft Word, Outlook, and Excel

    Competencies:

    • Customer Focus
    • Building Trust
    • Communication
    • Sense of Ownership

    Palmer-Donavin participates in E-Verify, is an Equal Opportunity Employer, and operates a Drug Free Work Place, a policy which prohibits the use, possession, and/or distribution of medical marijuana in the workplace

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