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Jackson

    Director of Operations - Jackson, United States - RF-SMART, a division of ICS

    RF-SMART, a division of ICS
    RF-SMART, a division of ICS Jackson, United States

    1 week ago

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    Description
    This role is on behalf of an RF-SMART Customer

    Director of Operations


    Location:
    Jackson, New Jersey

    Onsite/Hybrid is highly preferred


    We are seeking a Director of Operations to join the senior leadership team as we scale our infrastructure to support our growth goals.

    This position will report directly to the CEO and partner closely with the Chief Technology Officer and Vice President of Product.

    They will be responsible for managing and optimizing the warehouse, logistics, customer service, and supply chain processes to ensure seamless order fulfillment and customer satisfaction.

    The successful candidate will be able to both think strategically to develop plans to improve productivity and roll up their sleeves to solve daily issues.

    Accountabilities And Responsibilities

    Oversees day-to-day ecommerce operations of Customer Service, Warehouse, and Sales Operations/Onboarding and process improvement for those areas
    Manage the onboarding process and execution for new clients, partners and customers and ensure seamless integration into existing process and system and efficient communication with various departments
    Develop and implement best practice for efficient warehouse operations, logistics, order fulfillment, and inventory management
    Develops, documents, and executes standard operating procedures across all facilities and delivery operations
    Develops and monitors key performance indicators (KPIs) in efficiency, accuracy, and customer satisfaction including identification and implementation of improvement plans
    Troubleshoots and solves daily issues across multiple departments and develops steps to reduce issues in the future
    Quality control to meet client SLAs and government regulations and standards

    Position Requirements

    Five to seven years of prior management experience in operational roles
    Experience with warehouse management, inventory management, distribution, and/or customer service
    Demonstrated leadership with process improvement, operations optimizations and, project management
    Knowledge of healthcare industry regulations and standards
    Strong leadership and team management skills
    Comfortable with quick changes in priorities

    Preferred Requirements

    Strong working knowledge of data analysis and performance metrics, using NetSuite or similar business management software
    Ecommerce experience

    Disclaimer

    The RF-SMART "

    Talent Acquisition as a Service

    " team will provide the application, screening and hiring process for this position, on behalf of our customer.

    We Exist to Transform our Customers and Change Lives

    #J-18808-Ljbffr
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