Director of Operations - Philadelphia, United States - Hyopsys

Description

:


Competencies

• Exceptional customer service skills.
• Good verbal/written communication skills and should be capable of relating technical information to different types of individuals.
• Selfmotivated and ability to multitask.
• Able to set priorities and meet individual deadlines while accomplishing team objectives.
• Able to resolve customer issues appropriately and in a timely manner.
• Able to develop and maintain effective, positive internal/external working relationships.
• Ability to Create, Maintain, and Follow SOP standards.
• Previous management experience is a must
• Daily management and tracking of time, tickets, activities, and tasks
• Project development, implementation, and management
• Propose strategic solutions and recommend new systems and software
• Prepare financial budgets and performance reports
• Build and maintain relationships with external advisors and vendors
• Identify the need for upgrades and the opportunities for improvement
• Liaison with other departments to improve overall operations
• Tackle difficult and complex problems independently and with your team
• Provide valuable insight while creating actions plans
• Guide efforts to respond to unforeseen circumstances that impact our organization and/or our clients
• Ensure 24x7 operations and oncall SLAs are met without the assistance of the CEO
• Oversee afterhours and weekend coordination response efforts are functioning to meet customer needs
• Desire to mentor team members and develop skillsets internally
• Keep up to date on cutting edge, traditional, and hybrid IT Solutions
• Attention to detail
• Interpersonal skills
• Decision making
• Leadership ability

Job Qualifications

Education:

Bachelor's Degree, Technical school, or combination of education and experience


Experience:

Previous Managed Service Provider experience a must

At least 7 years of experience/knowledge of many of the following:

• Windows Server
• DNS

• Microsoft 36

• Network Fundamentals
• Virtualization
• Vendor/Partner relationships
• Procurement
• Business Management
• Shipping, receiving, and procurement of product and supplies (including dropping off at vendor shipment hubs)

Requirements:

• Valid Driver's License
• Own Vehicle for Transportation
• Valid Car Insurance
• Must be willing to commute to Erdenheim, PA (this is not a remote position but may work from home time to time
• Ability to visit local client sites
• Occasional regional or national travel required to premium customers

NO RECRUITERS