Jobs
>
San Diego

    Client Development Support Specialist - San Diego, United States - Renovate America

    Renovate America
    Renovate America San Diego, United States

    4 weeks ago

    Default job background
    Description

    Position Overview

    The Support Specialist provides operational/transactional support to all Renovate America customers (contractors, property owners, lenders, municipal partners, and internal field sales); offering full lifecycle support (Underwriting > Post Application Activities > Closing > Post Funding) for customer interactions delivered via a Contact Center work distribution/queue mechanism.

    Key Responsibilities

    • Provide transactional support for contractors (applications, collection of product details and finance document generation, change order processing, project completion confirmation, and funding submission assistance) via reactive (inbound) inquiries and proactive (outbound) outreach based on management prioritization / profitability indicators
    • Provide over-the-phone sales support for contractors while they are with customers, to include explaining the benefits of the program and the details of the home improvement project financing, with the intent to drive originations
    • Stay current on process/policy changes via Sprint Release communications and departmental communications; ensuring quick implementation into existing process flows
    • Execute de-escalation techniques while supporting both the Support Line and Escalation Line
    • Handle complex workmanship/contractor complaints, including the proper situational assessment and applicable escalation to Compliance
    • Adherence to company compliance rules and financial institution regulations
    • Ability to cross train on Underwriting and provide overflow support (including full origination underwriting, income verification, and condition processing)
    • Understanding of contact center performance metrics and consistently meet or exceed expectations
    • Ongoing participation in pilot groups geared towards process improvements and/or growth strategies
    • Maintain a strong working relationship with Account Specialists and Sales teams – sharing in the mutual desire to acquire and activate new contractors, and grow our established business
    • Provide overflow support for Post Funding inquiries and escalations

    Qualifications

    • High School Diploma required, or equivalent
    • 1+ year(s) in Customer Service; Contact Center experience preferred
    • Working knowledge of Microsoft Office products
    • Thrives in a fast pace work environment and enjoys multi-tasking
  • ConAm Management Corporation

    IT Support Specialist

    1 week ago

    ConAm Management Corporation San Diego, United States

    **WHAT WE ARE LOOKING FOR**: · We are looking for a **IT Support Specialist** to join our team at the corporate office, this position is a hybrid work schedule. · **This position is** **Full-Time | Hourly | Full Benefits eligible.** · **Pay Range: $25 - $28 / Hour** · **Responsib ...

  • Aero IT

    IT Support Specialist

    2 weeks ago

    Aero IT San Diego, United States

    **Job Summary**: · **Duties/Responsibilities**: · - Receive, handle, and transfer telephone calls. · - Resolve technical requests categorized as "Level I & Level II Complexity" · - Escalate technical requests categorized as "Level III or above in complexity" · - Perform technical ...

  • YMCA of San Diego County

    Support Specialist

    3 weeks ago

    YMCA of San Diego County San Diego County, CA, United States

    ID: · **18487** · - Job Status: · **Accepting Applications** · **At the Y, it's more than a job - it's bettering our community.** · **Ready to join us?** · **Y our non-profit organization?** · - Complimentary Y Membership for the entire family · - Opportunities for Professional G ...

  • Veterans Village of San Diego

    Peer Support Specialist

    1 week ago

    Veterans Village of San Diego San Diego, United States

    **WE WANT YOU ON OUR TEAM** · VETERANS VILLAGE OF SAN DIEGO has been serving veterans for over 40 years. It takes determination and commitment to overcome the challenges of homelessness and chemical dependency, and we are here to serve those who have graciously served us - our VE ...

  • Girl Scouts San Diego

    Donor Support Specialist

    2 weeks ago

    Girl Scouts San Diego San Diego, United States

    Shift: First Shift · **Are you looking to embark on a rewarding work experience? If you're passionate, innovative, and thrive in a collaborative environment, our Donor Support Specialist might be a perfect fit for you Bring your skills and enthusiasm to the table as we work toget ...

  • Harris & Associates

    Desktop Support Specialist

    3 weeks ago

    Harris & Associates San Diego, United States

    **Harris **is a 100% employee-owned company focused on solving today's complex challenges in planning, design, and construction of public infrastructure. Our offices and project sites span the West Coast in California, Nevada, and Washington with a staff of over 260 employee-owne ...

  • California State University

    Desktop Support Specialist

    1 week ago

    California State University San Diego, United States

    **Job no**: 538872 · **Work type**: Staff · **Location**: San Diego · **Categories**: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location) · **Position Summary** · The Desktop Support ...

  • Mentor Technical Group

    Laboratory Support Specialist

    2 weeks ago

    Mentor Technical Group San Diego, United States

    Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, ...

  • Forward Slope Inc.

    User Support Specialist

    3 weeks ago

    Forward Slope Inc. San Diego, United States

    Forward Slope, Inc. (FSI) is seeking a User Support Specialist to provide content management, technical, and end-user support for users of the US Navy's PEO MLB Logistics IT Services (LOG IT) Integration and Infrastructure (I&I) program. This is an onsite position located in San ...

  • St. Paul's Senior Services

    Ehr Support Specialist

    3 weeks ago

    St. Paul's Senior Services San Diego, United States

    San Diego's St. Paul's PACE program (Program of All-Inclusive Care for the Elderly). This innovative program is for individuals 55 years or older, who are living with chronic illness, or disabilities and need coordinated medical care to continue living as independently as possibl ...

  • Mentor Technical Group

    Chemical Support Specialist

    1 week ago

    Mentor Technical Group San Diego, United States

    Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, ...

  • Flagship Facility Services LLC

    Lab Support Specialist

    2 weeks ago

    Flagship Facility Services LLC San Diego, United States

    It's fun to work in a company where people truly BELIEVE in what they're doing · - We're committed to bringing passion and customer focus to the business._ · The pay rate or range for this position is: $$ $21.50 per hour · **Job Summary**: · Interested in a career in the Biotech/ ...

  • Epsilon

    Program Support Specialist

    2 weeks ago

    Epsilon San Diego, United States

    The Onboarding Administration team consists of on-site individuals that are categorized into set up & validation, quality control, and audit functions. These individuals are responsible for the onboarding, activation, maintenance, and monitoring of all dealerships enrolled that a ...

  • PATH (People Assisting the Homeless)

    Peer Support Specialist

    3 days ago

    PATH (People Assisting the Homeless) San Diego, United States

    **WHY WORK FOR US?** · We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live. · If you join us, you will be able to advocate for change whil ...

  • RightWorks

    Customer Support Specialist

    3 days ago

    RightWorks San Diego, United States

    _**Customer Support Specialist Role **_ · - **Contract to Hire **_ · - **Location: San Diego, CA 92111**_ · - **DEPARTMENT: Gym Operations**_ · **SUMMARY**: · The Customer Support Specialist is tasked with greeting, educating, supporting, and following up with all gym goers durin ...

  • Stars Bay Area, Inc.

    Client Support Specialist

    2 days ago

    Stars Bay Area, Inc. San Diego, United States

    Stars Therapy Services is currently seeking a detail-oriented and enthusiastic **Client Support Specialist** to work from our office in Mission Valley, CA. This position requires language proficiency in both English and Spanish. This entry level role will allow you to build your ...

  • Stars Bay Area, Inc.

    Client Support Specialist

    5 days ago

    Stars Bay Area, Inc. San Diego, United States

    Stars Therapy Services is currently seeking a detail-oriented and enthusiastic **Client Support Specialist** to work from our office in Mission Valley, CA. This position requires language proficiency in both English and Spanish. This entry-level role will allow you to build your ...

  • Neotecra, Inc

    Scm Support Specialist

    6 days ago

    Neotecra, Inc San Diego, United States

    **Business content**: · - Data input/output/update task assistance (Customer PO/Vendor PO/Purchasing/Sales IV) · *Requires someone with experience in data input/output using the system. · - Data update and confirmation/communication of Excel log sheet · - Import cargo tracking an ...

  • Swift Transportation

    Terminal Support Specialist

    3 days ago

    Swift Transportation San Diego, United States

    **Pay Range**:$19-$21** · **Shift: Wednesday 9PM-3AM & Thursday · - Saturday 3PM-3AM** · **Accelerate your Career** · Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation. · **Job Responsibilities: What you wil ...

  • Word & Brown Companies

    Sales Support Specialist

    1 week ago

    Word & Brown Companies San Diego, United States

    _(Pay Range: $19.50/hr - $24/hr DOE )_ · **Purpose of Position**: · **Essential Functions**: · **Quoting Inbox** · - Review quote request for required information: ER zip, EE info etc. and oversee submission and accurate receipt from Shared Services. · - Report quote errors to RV ...