Jobs
>
Boston

    Customer Success Director - Boston, United States - meQuilibrium

    meQuilibrium
    meQuilibrium Boston, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job DescriptionSalary:

    meQuilibrium impacts the potential and performance of employees through the power of resilience. Our company culture offers a positive, team-based, fast-paced environment that's grounded in the very values it teaches. We believe in supporting creative, entrepreneurial spirits with a healthy approach to work-life balance—and we're looking for people like you.

    About the Job:

    The meQuilibrium Customer Success team engages our customers to drive meQuilibrium adoption and demonstrate ongoing value. This critical function is responsible for engaging executive and HR teams in new launches, driving ongoing adoption, and managing renewals. It works with the rest of the meQuilibrium organization to uncover new ways to make meQuilibrium a part of organizational culture and to improve our product.

    The Customer Success Director brings an agile mindset to drive retention and growth by understanding customers' business needs and helping them succeed.

    Position Responsibilities:

    • Advance meQuilibrium's strategic relevance by driving the integration and adoption across Talent/HR and business units within the customer organization
    • Drive renewal and revenue expansion opportunities with current customers.
    • Identify opportunities for customers to act as meQuilibrium advocates (e.g. testimonials, references, case studies)
    • Develop annual strategic goals and plans, and drive the adoption of best practices designed to ensure our customer's success.
    • Present to customers their data trends and insights, and mine opportunities for deeper engagement
    • Serve as the customer's advocate within meQuilibrium, communicating the customer's needs with respect to operations, data & analytics, technology, marketing and communications, and coordinating execution within meQuilibrium
    • Facilitate communication of new features or product improvement requests between customers and the meQuilibrium Product Management team
    • Represent the voice of the customer to inform our sales process and product roadmap

    Preferred Experience / Skills:

    • 10 + years' experience in customer relationship management; Talent/HR (Benefits, Wellbeing, Learning, Leadership Development) industry knowledge preferred
    • Proven Strategic Thinker
    • Innovator
    • Collaborator
    • Strong Communication Skills: written and verbal
    • Results Driven
    • Customer Oriented
    • Proficient in Microsoft Office Suite
    • Experience with Project Management (Asana) and CRM software (Salesforce)

    meQuilibrium is an Equal Opportunity Employer. We respect and seek to empower each individual and support diverse cultures, backgrounds, perspectives, skills and experiences within our workforce. We encourage all to apply.


    remote work
  • Nexthink

    Director of Customer Success

    4 days ago

    Nexthink Boston, United States

    Job Description · Job DescriptionCompany Description · Hi, we're Nexthink. We're not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT ...

  • OfferFit

    Director, Customer Success

    10 hours ago

    OfferFit Boston, United States

    Job Description · Job DescriptionOfferFit was founded by ex-McKinsey and BCG math PhDs, and we're funded by leading Silicon Valley VCs. OfferFit replaces A/B testing with automated experimentation, powered by self-learning AI. This allows lifecycle marketers to test & improve the ...

  • Nexthink

    Director of Customer Success

    4 weeks ago

    Nexthink Boston, United States Full time

    Company Description · Hi, we're Nexthink. We're not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our ...

  • Veeva Systems, Inc.

    Work From Home Director of Customer Success

    1 week ago

    Veeva Systems, Inc. Boston, MA, United States

    Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. Do the Right Thing, Customer Success, Employee Success, and Speed. As a Work Anywhere company, we support your flexibility to work fro ...

  • InsideHigherEd

    SENIOR DIRECTOR OF OMBA EXPERIENCE AND STUDENT SUCCESS, Questrom School of Business

    6 days ago

    InsideHigherEd Boston, United States Administrative Jobs ,

    SENIOR DIRECTOR OF OMBA EXPERIENCE AND STUDENT SUCCESS, Questrom School of Business Tracking Code Job DescriptionThe Online MBA program (OMBA) at Questrom School of Business seeks a Senior Director of OMBA Experience and Student Success. As a key member of the leadership team, th ...

  • Definitive Healthcare

    Director of Product Success

    6 days ago

    Definitive Healthcare Framingham, United States Full time

    · At Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow's healthcare industry. Our SaaS platform creates new pat ...

  • Definitive Healthcare, US

    Director of Product Success

    10 hours ago

    Definitive Healthcare, US Framingham, United States

    Job Description · Job DescriptionAt Definitive Healthcare, our passion is to transform data, analytics and expertise into healthcare commercial intelligence. We help clients uncover the right markets, opportunities and people, so they can shape tomorrow's healthcare industry. Our ...

  • Boston Public Schools

    School-based Social Worker

    13 hours ago

    Boston Public Schools Boston, United States

    *** · **Background and Overview** · *** · **The Boston Public Schools is committed to providing every child in every classroom an equitable, world-class, high-quality education with the same unfettered access to every conceivable resource to unlock the greatness within them. As p ...

  • Pearl Street Collective

    Director of Finance

    1 week ago

    Pearl Street Collective Boston, United States

    America's first trade school, NBSS is a welcoming institution recognized both nationally and internationally for learning excellence. Its spacious, 64,000-square-foot facility is located in Boston's historic North End neighborhood, the community in which it was originally founded ...

  • Boston Public Schools

    Director of Data Inquiry

    13 hours ago

    Boston Public Schools Boston, United States

    REPORTS TO: Deputy Director of ODA · *** · **POSITION OVERVIEW**: · *** · The Director of Data Inquiry resides in the Office of Data and Accountability within the Schools Division of Boston Public Schools, reporting to the Deputy Director of ODA. The Director of Data Inquiry will ...

  • PSI CRO

    Director, Business Development

    13 hours ago

    PSI CRO Boston, United States

    **Company Description** · We're over 2,700+ strong across the globe. We're scientists, strategists, creatives, and innovators. We value individual brilliance and build a strong foundation for teamwork across all our business. We love the challenge of our industry. We're changing ...

  • Jeremiah Program

    Operations Manager

    6 days ago

    Jeremiah Program Boston, United States

    **ABOUT JEREMIAH PROGRAM** · Jeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, affordable childcare, housing, skills training, and care ...

  • Zoom Video Communications, Inc.

    Manager, Customer Success Amer

    13 hours ago

    Zoom Video Communications, Inc. Boston, United States

    **What you can expect** · As part of the global expansion of Workvivo, we need the best Customer Success Managers to deliver the · ultimate customer experience. Reporting to the Director of Customer Success, you will be leading a team of · current Customer Success Managers locate ...

  • Northeastern University

    Asst Dir-msba/msi Program

    1 week ago

    Northeastern University Boston, United States

    About the Opportunity · About the D'Amore-McKim School of Business: · Founded in 1922, the D'Amore-McKim School of Business at Northeastern University prepares the leaders that the times demand. We deliver a curriculum that combines knowledge in technology and data analytics with ...

  • YWCA Boston

    Marketing and Communications Manager

    4 days ago

    YWCA Boston Boston, United States

    **Mission Statement**: · YW Boston works to eliminate racism, empower women and promote peace, justice, freedom and dignity for all. YW Boston is at the vanguard of thought leadership on issues at the intersection of race and gender, helping organizations create more inclusive en ...

  • NetVirta, Inc

    Digital Marketing Director

    1 day ago

    NetVirta, Inc Boston, United States

    NetVirta is in the business of satisfying the world's desire for better-fitting products. Since our MIT origins in 2008, we've partnered with medical professionals to provide patients with custom-fit orthotics, sporting goods brands to equip NFL & NCAA players with custom-fit hel ...

  • AbbVie

    Associate Director, Ra Global Regulatory Strategy

    1 week ago

    AbbVie Boston, United States

    **Company Description** · The Associate Director, RA Global Regulatory Strategy, US & Canada (Oncology) is responsible for the development and implementation of US and Canada regulatory strategic and tactical planning (RSTP) for assigned on market products or those products in de ...

  • Off of Refugees and Immigrants

    Program Director

    13 hours ago

    Off of Refugees and Immigrants Boston, United States

    The Office for Refugees and Immigrants (ORI) offers an exhilarating career opportunity for a motivated and experienced Program Director. This role not only supports the work of the Executive Director, the agency's senior staff, and the Program team, but also provides a platform f ...

  • Action for Boston Community Development, Inc., (ABCD)

    Neighborhood Client Services Coordinator

    4 days ago

    Action for Boston Community Development, Inc., (ABCD) Boston, United States

    Community Coordination handles direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. Join us as a **Neighborhood Client Services Coordinator** in creating a supportive and enriching envi ...

  • ThinkArgus

    Part Time Office Assistant

    4 days ago

    ThinkArgus Boston, United States Part time

    **Part Time Office Assistant**: · **TOPICS** · Argus, a 30-year-old Boston-based marketing agency, is on the search for a PT Office Assistant with strong organizational and interpersonal skills who wants to be the right hand administrator to our CEO & Managing Director. We are lo ...