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    Benefits Administration Senior Specialist - Chicago, United States - C4 Technical Services

    C4 Technical Services
    C4 Technical Services Chicago, United States

    1 week ago

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    Description


    Benefits Administration Senior SpecialistRemoteJOB DESCRIPTIONHelp manage all aspects of the Benefits administration process, including but not limited to: Research, resolve and respond to escalated benefits inquiries from employees, managers and HR requiring specialized benefits knowledgeProviding benefit plan interpretation based on predetermined guidelines from Benefits Administration Lead and Benefits ManagerSupporting all escalations related to benefits processes including open enrollment, new hire/terms processing, life events, etc.

    Act as a SME with specialized Benefits knowledge and will resolve more complex issues as neededReview documentation for life status changes and other transactions requiring documentation verificationManages invoicing and bill processing for all benefits programsPerforms regular quality checks of benefits-related data, ensuring the accuracy of all benefits enrollments and data in Workday to provide vendors with accurate enrollment and eligibility informationAssists with the open enrollment process including testing configuration, providing necessary reporting to vendors, and answering employee questions.

    CommMinimum Requirementsunicate daily with Benefits Administration Lead on productivity, quality & availability,Conducts vendor and HRIS audits to ensure accuracy of Benefits records and resolves discrepancies in a timely mannerSeek to continuously develop and improve personal levels of knowledge and expertise, coordinating with the Benefits Administration Lead & Benefits Manager for training as required.

    Identify communication and operational issues arising during day-to-day administration activities, making recommendations for process improvements to continuously improve efficiency and customer service.

    Provide support to Benefits Administration Lead and Benefits Manager for special projects, including open enrollment, annual benefit statement production, performing research and other tasks as neededAssists in onboarding and integration of Benefits SpecialistsMaintain employee confidentiality at all timesOther duties as assigned.


    Preferred RequirementsEducation:

    Bachelor's Degree in Human Resources or related degreeAbility to easily and effectively communicate complex information in a meaningful mannerAbility to work collaboratively with peers internally and with external business partnersHighly organized with strong attention to detail and strong follow-through skills.

    Ability to manage concurrent projects and /or programs.

    Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environmentAbility to work independently, effectively prioritize work, and consistently meet daily, weekly and monthly deadlines.

    Must be able to efficiently and effectively manage a high volume of inquiries and respond in a timely mannerExperienced with operating systems ServiceNow and
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