Jobs
>
Chicago

    Complex Client Manager - Chicago, United States - Jenner & Block

    Jenner & Block
    Jenner & Block Chicago, United States

    6 days ago

    Default job background
    Description

    ABOUT JENNER & BLOCK

    Jenner & Block ( is a law firm with global reach, with more than 500 lawyers and offices in Chicago, London, Los Angeles, New York, San Francisco and Washington, DC. The firm is known for its prominent and successful litigation practice and experience handling sophisticated and high-profile corporate transactions. Firm clients include Fortune 100 companies, large privately held corporations, financial services institutions, emerging companies and venture capital and private equity investors. The American Lawyer magazine has ranked Jenner & Block as the #1 pro bono firm in the United States 10 times, most recently in 2019. The firm has been ranked in the top 10 in this category every year since 1990.

    Position Summary:

    Reporting to the Manager of Pricing & Legal Project Management, you will join a collaborative and dedicated team of finance professionals and work closely with our lawyers in an important firmwide initiative to streamline shared services. This role focuses on various needs of management of our complex client portfolio by providing workflow management. This position requires billing expertise and technical proficiencies including issue resolution. Travel may be required as well as in-office collaboration. This is an exempt position located in our Chicago office.

    PRIMARY RESPONSIBILITIES:

    • Coordinate best in class financial services to the firm's largest clients and the partners who represent those clients.
    • Act as the client finance Subject Matter Expert to advise Partners on areas of inventory management and make recommendations to improve financial performance and client service concerning the pricing, billing, and collections processes.
    • Drive process improvement and transformation efforts within the Finance function through ownership of the client dashboard.
    • Ensure written documentation of all client management processes associated with managing client requirements compliance are up-to-date and organized in an audit-ready state.
    • Prioritize clear, accurate and effective communication with partners, clients, and other business leaders and effectively resolve issues with clients and partners, in order to ensure accurate and timely billing is possible.
    • Monitor AR balances and aging, along with client payments against WIP to identify areas of concern and work with Billing Attorneys, Collections, and Finance Leadership to develop and implement strategies to address any issues.
    • Create and implement templates and tracking procedures to assist attorneys with monitoring and managing engagements throughout the matter lifecycle, providing reports to management regularly

    ADDITIONAL RESPONSIBILITIES MAY INCLUDE:

    • Clearly communicating analysis, financial metrics, and budget reports to lawyers to ensure success of individual attorneys and the firm overall.
    • Contribute to the development of tools, processes, and procedures to maximize efficiency.
    • Work independently and maintain a level of flexibility with respect to working hours due to deadlines and deliverables in a fast-paced environment.

    DESIRED SKILLS AND EXPERIENCE

    • Bachelor's degree in Finance, Accounting, Business Administration, Economics, Data Analytics, or a related field is required.
    • Strong customer service attributes with a result-driven positive attitude.
    • Prior experience with major institutional clients in a law firm or professional services setting.
    • Deep understanding of billing, pricing, Outside Counsel Guidelines, and e-Billing processes and procedures.
    • High proficiency in Microsoft Office Suite, specifically Excel and PowerPoint, is required.
    • Experience with SharePoint, database management, and data presentation software(s).
    • Strong organization skills with attention to detail and good business judgment, capable of handling sensitive information with appropriate discretion.
    • Excellent oral and written communication skills, demonstrating an ability to explain complex concepts to professionals of different backgrounds with confidence through the development of communication plans for defined stakeholders.

    Jenner & Block LLP is an equal opportunity employer. Recruitment and employment decisions are not made on the basis of an individual's race, color, creed, religion, national origin, ancestry, citizenship status, age, non-disqualifying physical or mental disability or medical condition, genetic information, sexual orientation, sex, gender identity and/or expression, pregnancy, childbirth, breastfeeding or related medical conditions, arrest record, matriculation, personal appearance, political affiliation, marital, parental, veteran, military, or order of protection status, or any other protected status or that of their relatives, friends, or associates.

  • Allstate

    Manager, Client

    2 hours ago

    Allstate Chicago, United States

    The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, c ...

  • Eclerx

    Client Service Manager

    3 days ago

    Eclerx Chicago, United States

    **Client Service Manager** · - ___________________________________ · Location: Chicago, IL · Type: Full-time · Department: Financial Markets · - ___________________________________ · **Summary** · **Responsibilities** · - Cultivate strong, long-lasting relationships with high-pro ...

  • JLL

    Client Delivery Manager

    4 days ago

    JLL Chicago, United States

    JLL supports the Whole You, personally and professionally. · We are currently seeking a Client Delivery Manager specializing in technology delivery to join our JLL Technologies Client Delivery team. The primary purpose of the role is to lead the deployment of winning solutions fo ...

  • Ageless Mens Health

    Client Relations Manager

    22 hours ago

    Ageless Mens Health Chicago, United States

    **Foster real relationships. Advance the cause of men's health. Improve lives.** · With over 70 clinics nationwide and a growing client base, Ageless Men's Health is looking for a Client Relations Manager (CRM) to create and nurture long term relationships with patients in our ne ...

  • Curana Health

    Client Success Manager

    22 hours ago

    Curana Health Chicago, United States

    **Job Details** · **Job Location**: Chicago, IL - Chicago, IL · **Position Type**: Full Time · **Salary Range**: Undisclosed · **Description** · Curana Health is a provider of value-based primary care services exclusively for the senior living industry, including in nursing homes ...

  • Blank Rome LLP

    Client Pricing Operations Manager

    1 week ago

    Blank Rome LLP Chicago, United States

    **About Us** · Blank Rome is an Am Law 100 firm with 16 offices and nearly 750 attorneys who provide comprehensive legal and advocacy services to clients operating in the United States and around the world. Our professionals have built a reputation for their leading knowledge and ...

  • United Airlines

    Manager - Ad Ops Client Services

    6 days ago

    United Airlines Chicago, United States

    **Description**: · There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to anothe ...

  • Blue Plate Catering

    Catering Manager, Corporate Client I

    1 week ago

    Blue Plate Catering Chicago, United States

    **Job Title**:Catering Manager, Corporate Client I · **Department**:Operations · **FLSA**:Salaried, Exempt · **Status**:Full-Time · **Reports to**:Regional Account Manager · **Customary Days**:Monday - Friday · **Customary Hours**:7:00 AM - 5:00 PM (Varies to include evenings, ho ...

  • SpotOn: Corporate

    Client Experience Analyst, Restaurant Management

    2 days ago

    SpotOn: Corporate Chicago, United States

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help ...

  • BLUE PLATE CATERING LTD

    Catering Manager, Corporate Client I

    1 week ago

    BLUE PLATE CATERING LTD Chicago, United States

    : · **Position Summary**: · The Catering Manager serves as the primary representative and coordinator of daily catering and operations at Corporate Client Offices. The Catering Manager maintains Blue Plate's relationship with the Corporate Client Sales team and ensures seamless c ...

  • Allstate

    Ab Manager, Premier Client Onboarding

    1 week ago

    Allstate Chicago, United States

    The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, c ...

  • Bank of America

    Private Wealth Market Client Relationship Manager

    6 days ago

    Bank of America Chicago, United States

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. · One of the keys t ...

  • Oracle

    Client Manager

    6 days ago

    Oracle Chicago, United States

    **Job Description** · **We are seeking candidates for the position of Client Manager - Customer Health.** · The Client Manager for our Customer Health team will be responsible for identifying, evaluating, and addressing upstream risks for at-risk accounts. You will interpret diff ...

  • Oracle

    Client Manager

    1 week ago

    Oracle Chicago, United States

    We are seeking candidates for the position of Client Manager - Customer Health. · The Client Manager for our Customer Health team will be responsible for identifying, evaluating, and addressing upstream risks for at-risk accounts. You will interpret difficult and nuanced situatio ...

  • Oracle

    Client Manager

    1 week ago

    Oracle Chicago, United States

    Job Description · We are seeking candidates for the position of Client Manager – Customer Health. · The Client Manager for our Customer Health team will be responsible for identifying, evaluating, and addressing upstream risks for at-risk accounts. You will interpret difficult an ...

  • Willis Limited

    Client Manager

    1 week ago

    Willis Limited Chicago, United States

    **** · Client Manager Associate Client Service & Delivery · **** · Client Manager Associate Client Service & Delivery · Location: Chicago, IL, US Intern (former Health & Benefits Apprentice) So Paulo, Brazil Apprentices Client Service and Analytics Manager Ipswich, UK (with o ...

  • Ll Oefentherapie

    Client Manager

    1 week ago

    Ll Oefentherapie Chicago, United States

    We are seeking candidates for the position of Client Manager – Customer Health. · The Client Manager for our Customer Health team will be responsible for identifying, evaluating, and addressing upstream risks for at-risk accounts. You will interpret difficult and nuanced situati ...

  • Oracle

    Client Manager

    1 week ago

    Oracle Chicago, United States

    Job Description · We are seeking candidates for the position of Client Manager – Customer Health. · The Client Manager for our Customer Health team will be responsible for identifying, evaluating, and addressing upstream risks for at-risk accounts. You will interpret difficult ...

  • Press Ganey

    Client Implementation Manager

    5 days ago

    Press Ganey Chicago, United States Full time

    Company Description · Press Ganey, the leading Human Experience (HX) healthcare performance improvement company, offers an integrated suite of solutions that address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 41,000 ...

  • PUBLICIS GROUPE

    client solutions manager

    1 week ago

    PUBLICIS GROUPE Chicago, IL, United States

    Company Description · Job Description · About this Role · Our company is looking for a Client Solutions Manager to help us develop winning media solutions, drive revenue, and increase client retention. In this collaborative client management role, you will build off a deep unders ...