Client Experience Analyst, Restaurant Management - Chicago, United States - SpotOn: Corporate

SpotOn: Corporate

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care.

From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.

Recently, SpotOn was:

Named one of Fast Company's Most Innovative Companies of 202
Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row
Selected as the Best Overall Restaurant POS by NerdWallet
Rated the toprated pointofsale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.

That's where you come in.

Responsibilities:

Provide accurate and effective solutions to clients, account executives, & other team member issues, complaints, and inquiries
Document ALL client interactions and transactions accurately in the database system (backlog & inbox management)
Meet or exceed performance goals, including customer satisfaction, call resolution, and quality assurance metrics
Attend in person coaching sessions, complete training lesson content, successfully pass exams, and document acknowledgment of completion.
Maintain and upkeep knowledge of SpotOn products, services, and policies
Other duties as assigned by the supervisor or manager

Qualifications:

1+ years of experience working in a call center, customer service environment, IT support or related field
Experience working in a restaurant or with restaurant clients
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Fluency in Spanish or other languages a bonus (Written and spoken)
Experience with conflict resolution management techniques
Able to create long lasting bonds with clients and colleagues.
Minimum High school diploma or GED
Some college or technical school is preferred
Strong problemsolving and critical thinking skills
Excellent soft skills and diplomacy to effectively deescalate quickly
Ability to work under pressure and handle multiple tasks simultaneously

Benefits:

At SpotOn, we put people above everything else.

We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech.

We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Compensation:

Our base pay range starts at $20 $24/hr for this role
Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan

SpotOn is an e-verify company.