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    Director of Catering and Conference Services - Baltimore, United States - Southern Management Corporation

    Southern Management Corporation
    Southern Management Corporation Baltimore, United States

    2 weeks ago

    Default job background
    Description
    Director of Catering and Conference Services

    #6765
    College Park ,

    MD
    Published Job Title
    Director of Catering and Conference Services
    City for Career Center
    College Park
    Location State
    MD

    Date Opened:
    Mar 26, 2024

    What we are looking for:

    Overview:


    The Director of Catering and Conference Services is responsible for the creation and maintenance of a hotel-wide catering culture contributing to the top-line growth of the property and integral part of the hotel's relationship with the community.

    Through leadership of the catering and conference service team, the Director establishes standards of performance, acquisition of business and helps set pricing levels to exceed the budgeted goals of the property.

    As the catering leader for the property, the Director actively participates in the development of the annual strategic and tactical plans and partners with other departments to ensure the execution and sales positioning for catering and banquets is in-line with the overall marketing and sales position for the property.

    Duties and Responsibilities
    Be the leader of hotel top-line banquet and catering operations creating a culture of excellence through the establishment of expectations and personal accountability
    Direct and supervise activities of the catering and conference services team to establish the premiere catering sales team in the DC Metro Market
    Partner with the University of Maryland wherever possible to strengthen the relationship, identify new revenue opportunities and create a positive position within the College Park and University community
    Establish service and performance standards for catering, conference services and outline level of service delivery for banquet and catering events
    Actively prospect/solicit and qualify new business for the hotel
    Negotiate Food Beverage rates, meeting room rental, and function space and/or hotel services within approved booking guidelines
    Accurately produce and/or review all catering contracts and/or banquet event orders
    Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
    Produce monthly catering sales-related reports and forecasts for assigned area of responsibility
    Arrange and conduct special events, site inspections, and off-site presentations for potential clients
    Attend industry events/networking meetings to obtain new business, and also keep a pulse on industry trends, etc.
    Coordinate, supervise and\or direct all banquet and catering business before after it is booked and through completion of the event or function, while maintaining profitable operations and high quality products and service levels
    Act as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business
    Effectively manage staff through respectful communication, clear expectations, relevant training, productive coaching, holding regular team meetings, and appropriate performance management
    Interview, hire, counsel, schedule, lead, develop and supervise staff. Contribute to the team's effort by accomplishing tasks and assisting with projects as needed
    Assist with completion of the Annual Marketing Plan and Budget
    Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
    Contribute to the team's success by accomplishing tasks and assisting with projects as needed
    Maintain knowledge and compliance with departmental policies, service procedures, and standards
    Availability during peak operating times, ie: Weekends, Holidays and Special Events
    Work as a team member to ensure our guests have the best possible experience
    Understand company's emergency procedures and be able to apply them when necessary
    Attend department meetings and training sessions as necessary
    Other duties as assigned by Manager and/or Supervisor
    Support Southern Management's Mission, Vision, and Values
    Comply with Southern Management's policies and procedures
    Lead by example, be a positive example for team in action and attitude
    Delegate work as appropriate, stating clearly objectives and time-line requirements
    Monitor and evaluate employees' successful completion of work
    Responsible management of department budget
    Work collaboratively with others to analyze and improve work processes
    Positive interaction with all levels of management and vendors
    Skills Required
    Excellent written and verbal communication skills
    Compute basic arithmetic and mathematical calculations
    Organized and detail oriented
    Excellent interpersonal skills
    Sound leadership and managerial skills
    Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
    Technical knowledgeable and competency in necessary systems and software:
    Key Performance Indicators


    Exhibits the following performance expectations:
    Teamwork
    Communication
    Understands Role, Responsibilities and Job Skills
    Time Management and Planning
    Quality of Work
    Safety
    Adhere to response time policy
    Adhere to schedule/work hours
    Cooperate professionally with other departments to accomplish the goals of the department
    Resolve concerns in a timely, courteous, professional manner. Communicate solutions to involved parties and follow up [as appropriate, within 24 or 48 hours]
    Work is completed in a timely, professional manner, based on expectations and deadlines
    Performance Appraisals, including Development Plans, for all team members are completed by due date
    Hold periodic, monthly, weekly and daily department meetings based on property policy
    Maintain controlled expenses to budget
    Menus are created and managed successfully, resulting in positive feedback and repeat business from clients and appropriate profits that increase at a pre-determined rate by specific points in the fiscal year
    High Guest satisfaction and meeting attendees feedback per Meeting Scope surveys

    Position Type:
    Regular Full Time

    Pay Rate:

    Summary of Benefits:
    Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.


    Southern provides:
    A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
    Company paid Group Term Life and AD&D Insurances
    Traditional and ROTH 401(k) with Company contribution
    Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
    Continuing Education

    You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

    Benefit eligibility

    is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.

    What's required from you:
    Minimum two-years demonstrated Director of Catering or Associate Director of Catering at comparable size Hotel
    Previous supervisory experience of a similar sized team (4-6 people) is required
    High School Diploma or equivalent required. Associates or Bachelor's degree in relevant field preferred

    #J-18808-Ljbffr
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