Banquet Captain - Baltimore, United States - Next Generation Recruitment and Staffing Agency
Description
Our client, a luxury hotel is currently seeking a dynamic and experienced Banquet Captain to join the team and ensure flawless execution of banquet events.
As a Banquet Captain, you will oversee the coordination and execution of banquet events, including weddings, conferences, and special occasions.
You will lead a team of banquet staff to deliver exceptional service, exceed guest expectations, and create unforgettable experiences for our clients and their guests.
Responsibilities:
- Supervise banquet staff and provide leadership, guidance, and support during event setup, service, and breakdown.
- Coordinate event details with clients, event planners, and internal departments to ensure all requirements are met and expectations are exceeded.
- Oversee the setup of banquet rooms, including arranging tables, chairs, linens, and decorations according to event specifications.
- Manage banquet service, including directing servers, bartenders, and other staff to ensure smooth and efficient service throughout the event.
- Anticipate and address any issues or concerns that arise during events, maintaining a calm and professional demeanor at all times.
- Ensure adherence to food and beverage safety standards, sanitation guidelines, and company policies and procedures.
- Communicate effectively with kitchen staff, event planners, and other team members to ensure seamless coordination and execution of events.
- Assist with inventory management, including ordering supplies, tracking equipment, and managing event budgets.
- Provide exceptional customer service, respond to guest inquiries and feedback, and resolve any issues or concerns in a timely and professional manner.
Qualifications:
- Previous experience as a Banquet Captain or in a similar leadership role in the hospitality industry.
- Strong knowledge of banquet operations, including event setup, service standards, and food and beverage service.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Detailoriented with the ability to multitask and prioritize tasks in a fastpaced environment.
- Customerfocused with a passion for delivering exceptional service and creating memorable experiences.
- Flexibility to work evenings, weekends, and holidays as needed.
- TIPS or SafeServ certification a plus.
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