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Remote Service Coordinator
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Remote Service Coordinator - Devens, United States - Johnson Controls
Description
Job DescriptionGeneral SummaryThis position will work in a call center environment answering incoming calls from external and internal customers while maintaining a high level of customer service skills.
Candidate will be required to Mentor new hires both during and after training as well as assist SRC Supervisor when needed.
Duties and ResponsibilitiesReceive customer requests for service in a professional manner, obtaining detailed information in order to efficiently dispatch and schedule service calls.
Accurately enter service request information in our SEDU/Genesys system while the customer is on the phone.Provide a lead role among the Service Coordinators and new hire candidates. Mentoring new hires during and after training as needed.
Participate in Operational meetings providing insight on areas requiring improvement. Evaluate current processes and recommend possible enhancements to ensure more timely and efficient customer service.
Alert management of potential problems resulting from customer or field complaints and work to resolve any customer at risk issues.
Responsible as needed for Elite line training, Mandatory PO weekly report, Temp account daily report.Additional duties as assigned.
Mininum Qualifications/Skills3- 5 years customer service experienceMinimum 2 years SRC experienceAbility to multi-task working in a fast paced environmentExcellent written and communication skillsUse of SEDU/Oracle field cloud systems preferredHigh School Diploma or equivalent requiredJohnson Controls International plc.
is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.If you are an individual with a disability and you require an accommodation during the application process, please visit here.
